Swann security system has been doing the job in our home for approximately 15 years!!! No problems!
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User-friendly, the Battery lasted a long time , the picture is really clear.
Swann, removing me from your Facebook group will not silence me. The way you handle your customers is absolutely disgraceful. You respond to feedback here by asking us to email you, yet you never repl... See more
Company replied
Well it works just fine i have an older version so it’s outdated but i have used it well.
Company details
About Swann Security - United States
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
12636 Clark Street, 90670, Santa Fe Springs, California, United States
- 18006272799
3.3
Average
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Needed help
6 May 2026
Unprompted review
Reply from Swann Security - United States
Hi Sterling,
Thank you for sharing your feedback. We appreciate you reaching out when you needed assistance.
We're glad our support team was able to help you and provide the guidance you needed. Delivering helpful and reliable support is important to us, and it's always encouraging to hear when we've been able to assist our customers.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Awesome
User-friendly, the Battery lasted a long time , the picture is really clear.
10 March 2026
Unprompted review
Swann camera system
This is my 2nd system I've bought from swann. The first system was supposed to be able to be hooked up to the internet for remote use,but there was a glitch an it was never fixed,so therefore it never worked. Other than that,they worked fine.the new system i bought about 10 months ago is awful. Three of the 4 cameras have moisture inside the camera housing an are blurry. I've reached out to customer support/ warranty dept 3 times an it's nothing but crickets. I called their sales line,an after a half hour wait,I finally was able to talk to a person. They sent me an email with a case number.so I uploaded the pictures to the email,an when I go to send them,the to,from an subject field is blank.so...another goddamn half hour on hold an they send me another email to try again an it's the same thing.im beyond pissed.after repeatedly sending them picturesof the blurry pictureon my screen, pictures of the receipt,pictures of theserial numbers on the cameras,they said they won't warranty them becausei couldn't prove when i bought them,but yet the receipt is very clear with the price an the date of purchase. .if I was only closer to their headquarters it would be nice so I COULD SHOW THEM HOW I REALLY FEEL. WOULD NOT RECCOMEND.RUN FAST AN FAR FROM THIS COMPANY.
14 January 2026
Unprompted review
Need new update
Need more update! I’m really disappointed with the 2 way microphone it’s not working since the last update done I’m from Australia By the way
10 November 2025
Unprompted review
Patrick
Some times the image is a bit choppy, but other than that it is top class. Keep up the good work.
25 August 2025
Unprompted review
Keep an eye on your property!
Swann security system has been doing the job in our home for approximately 15 years!!!
No problems!
22 August 2025
Unprompted review
Good while it lasted
After a year of using the cameras they’ve now developed a fault which the tech team seem unable to fix. Sirens on all 5 cameras were all set to 5 minutes but every time I change mode they all revert to off. Since seeking help from the tech team nothing has changed except that one of the cameras now won’t pair with the network. Tech team suggested a repair via email. I’ve done as they asked and fed back that this hasn’t worked but I’ve heard nothing since. Since all cameras have developed this fault and the fault persists whichever phone I control them from, I can only assume that the App is the problem. If others have this fault they might not even be aware of it. I’ve written to the tech team again to chase up a response to my last requested feedback. If I get no satisfaction I’m considering changing to Simplisafe.
Weston-super-Mare, UK
21 May 2025
Unprompted review
Reply from Swann Security - United States
Thank you for your detailed feedback. We're sorry to hear about the ongoing issues with your cameras and the trouble you’ve had with our tech support. We understand how frustrating this must be, especially when relying on your system for security.
It sounds like the siren and pairing issues may be related to the app or firmware. We recommend ensuring your app and cameras have the latest updates installed. We also want to personally follow up on your case to help resolve these problems quickly.
Please email us again at tech@swann.com referencing this message so we can escalate your support request. We’re committed to improving your experience and hope to keep your trust.
Best regards,
LV – Swann Team
Swan has the worst customer service in the world!!!
Swann, removing me from your Facebook group will not silence me. The way you handle your customers is absolutely disgraceful. You respond to feedback here by asking us to email you, yet you never reply. If you want to reach out, my email address is cjcousins at me. com. I have been waiting for three months for a manager to call me.
7 January 2025
Unprompted review
Reply from Swann Security - United States
Hello Cory,
We noticed you have contacted our support team and encourage you to follow up with the last communication sent to you. Unfortunately, we cannot override a decision made by our support team.
Best,
LV - Swann Team
Trust
Well it works just fine i have an older version so it’s outdated but i have used it well.
17 June 2024
Unprompted review
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