Very Good and PROMPT Customer Service and Support. If possible try to improve the Swann App further. Main issue for me is that stored Playback Security Camera videos are often not available to view fr... See more
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Review summary
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Not having to signup for cloud service. I did buy a 30deg. angled wedge that goes from side to side. I was disappointed! I wish there was angled wedge that was vertical(Up and Down) instead of being h... See more
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Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
OK to set up system. Quality of recording good. However it's set to person only but get multiple recordings well outside the activity zone from cars day and night even with the sensitivity zone turned... See more
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.8
Great
11K reviews
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Replied to 99% of negative reviews
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Great helpful support person.
Great helpful support person.
Well versed in swann products
29 July 2026
Unprompted review
Replaces faulty security…
Replaces faulty security cameras…support is very knowledgeable. I am not sure why the back plates keep busting off causing the camera to fall. We have 6 cameras and have had to have 3 replaced because of faulty back plates.
9 July 2026
Unprompted review
I am having a horrible time getting my…
I am having a horrible time getting my DVR paired to my app because I already have a email attached to an account and I can’t figure out how to delete the old account. This has been going on for a week as I continue to text with text support.
14 July 2026
Reply from Swann Security
Hi Herman,
Thank you for sharing your feedback. We're sorry to hear that you've been having difficulty pairing your DVR with the Swann Security app because your email address is already associated with another account. We understand how disappointing it is when this prevents you from accessing your system. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to help you regain access to your DVR. We will be reaching out to you via email to gather more details about your account and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
I had an issue with one of my cameras
I had an issue with one of my cameras. I believe it was hit by lightning. Anyway, I contacted Swann to find out how to purchase a replacement. They contacted me shorty after I send my email and provided me a list of cameras I could use in my system. Super simple and it was nice to have such great support. Great company and the security system is very easy to use.
24 July 2026
Unprompted review
Reply from Swann Security
Hello Dan,
Thank you for sharing your wonderful feedback. We're delighted to hear that our Support team was able to quickly assist you by recommending compatible replacement cameras for your system. It's great to know the process was simple and that you're enjoying the ease of use of your Swann security system.
We'll be sure to share your kind words with the team; they'll be delighted to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
MR+4k condensation
I have an outdoor camera, MR+4K with condensation inside the lens causing blurry video. After a long series of steps I was referred to “warranty” and I haven’t heard a word. I’ve been ghosted. I cannot comment about this on the Swann Facebook page, it gets denied.
20 July 2026
Unprompted review
Reply from Swann Security
Hi James,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to wait for an update. This is certainly not the experience we want you to have.
We can confirm that your replacement cameras have already been processed. Please allow 7–14 business days for the replacement to arrive at your location.
Once you receive your replacement camera, there is no need to return the faulty unit. Please dispose of it responsibly in accordance with your local electronic waste guidelines.
You will receive a separate email with the tracking details directly from the assigned courier once your replacement has been shipped. Kindly monitor your inbox, including your spam or junk folder, and we'll provide an update as soon as the tracking information becomes available.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Mark,
Thank you for your feedback. We're delighted to hear that you're happy with your Swann product and that you had a great experience with our customer service team.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Wrong diagnosis
I was told to purchase a hard drive recommended for my DVR and I hooked it up. Everything was working for a minute and then it stopped working and it never recorded anything. I have to buy a new DVR. I wasted almost $200 because of the recommendation that I got from Swann. And unfortunately Swan don’t sell DVR‘s by themselves so I may have to go with a different brand. I’m not gonna rewire all my cameras very disappointed.
12 July 2026
Reply from Swann Security
Hello Luciano,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it is after purchasing a hard drive based on our recommendation only to find that the problem was not resolved. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to review your case and determine whether there may be another cause for the problem before concluding that the DVR needs to be replaced.
Please note that Swann DVRs and NVRs are not sold separately, as our security systems are designed and packaged as complete kits to ensure optimal compatibility, performance, and reliability. While additional cameras and accessories can be purchased separately, the recorder is only available as part of a complete system.
We will be reaching out to you via email to gather more details about your setup and assist you with further troubleshooting for your hard drive and DVR so we can work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Great products and service
I have two swan cameras and a doorbell with camera in my home. I have found Swann gear to be of excellent quality and we have had faultless performance over the last 18 months. I accidentally forgot my password and needed to contact Swann Support. The call was answered promptly and the support helped me solve my self-inflicted issue flawlessly.
I have to say their products and support are outstanding and represent excellent value for money.
23 July 2026
Unprompted review
Reply from Swann Security
Hi Les Hart,
Thank you for sharing your wonderful feedback. We're delighted to hear that your Swann cameras and video doorbell have provided reliable, faultless performance over the past months. It's also great to know that our Support team was able to quickly help you regain access to your account and resolve your password concern.
We'll be sure to share your kind words with the team; they'll be delighted to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support and are grateful for your recommendation.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Swan really does have good cameras and good helpful customer service, they were a big help with setting up our system
They were a big help when we were setting up our cameras. One of our towers was bad and they say that they were going to replace it for free cause we only had it for two days.
10 July 2026
Reply from Swann Security
Hello Jennifer,
Thank you for sharing your feedback. We're delighted to hear that you're happy with your Swann cameras and that our customer support team was able to help you with setting up your system.
We're also pleased that we could assist with arranging a replacement for your tower under warranty. We always strive to ensure our customers receive the support they need, especially when a product problem is identified shortly after purchase.
Thank you for choosing Swann. We truly appreciate your support and hope you continue to enjoy your Swann system.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
From order to delivery everything…
From order to delivery everything perfect would definitely recommend and use again
10 July 2026
Reply from Swann Security
Hi Keith,
Thank you for sharing your wonderful feedback. We're delighted to hear that everything from placing your order to the delivery went perfectly. It's great to know you had such a positive experience and that you would recommend Swann and choose us again in the future.
Thank you for choosing Swann. We truly appreciate your support. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Good cameras and also good phone…
Good cameras and also good phone support. The guy I spoke to was very helpful and well manned.
24 July 2026
Unprompted review
Reply from Swann Security
Hi Stuart,
Thank you for your wonderful feedback. We're delighted to hear that you're happy with your Swann cameras and that you received helpful and professional support from our phone team.
We'll be sure to share your kind words with the representative who assisted you, they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. We truly appreciate your support. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Non existent technical help
We have had Swann security on our property and been happy with it for years until in May it stopped recording anything to the playback, you can’t ring directly for technical help, twice I’ve gone through their customer services and been told I will be contacted via email by the technical team and they never do! So now I have a system that would be useless if I needed the footage later on. AVOID
24 July 2026
Unprompted review
Reply from Swann Security
Hi Katie,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it is when your system is no longer recording playback and you haven't received the follow-up you were expecting. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to help investigate the problem and work with you toward the best possible resolution. We will be reaching out to you in a separate email to gather more details about your experience, review your support history, and assist you in restoring your system's recording functionality.
Your feedback is truly appreciated.
Mary – Swann Team
Efficient service
Efficient service. Problem resolved quickly. Very happy with Swann customer service.
22 July 2026
Unprompted review
Reply from Swann Security
Hi Rhonda,
Thank you for your wonderful feedback. We're delighted to hear that your problem was resolved quickly and that you were happy with the efficient service you received from our customer support team.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Abbie,
Thank you for sharing your feedback. We're sorry to hear that you've been disappointed with the battery performance. We understand how important, reliable battery life is, and this is certainly not the experience we want you to have.
We'd appreciate the opportunity to help investigate the problem and work with you toward the best possible resolution. We will be reaching out to you in a separate email to gather more details about your experience and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Excellent product knowledge
Excellent product knowledge, prepared to listen, took time to help & rectify my problems both yesterday and also the 21st July 2026
21 July 2026
Unprompted review
Reply from Swann Security
Hi Gary,
Thank you for sharing your wonderful feedback. We're delighted to hear that our technician demonstrated excellent product knowledge, took the time to listen to your concerns, and was able to help resolve your problems during both of your support interactions.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The technician I spoke to was very…
The technician I spoke to was very helpful and answers all the questions in a very professional manner, which met all my needs.
21 July 2026
Unprompted review
Reply from Swann Security
Hi Salote,
Thank you for your wonderful feedback. We're delighted to hear that our technician was able to answer all of your questions and provide the assistance you needed.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
swann HDD error
Even though it was difficult to understand the phone operator we got through it, unfortunately the problem is have is not fixed as i will need a new hard drive
21 July 2026
Unprompted review
Reply from Swann Security
Hi Tony,
Thank you for sharing your feedback. We're sorry to hear that your DVR is experiencing a hard drive problem. We understand how disappointing it is that the problem could not be resolved during your support session.
We're pleased to hear that our support representative was able to assist you despite the communication challenges. Based on the troubleshooting completed, it appears that your DVR's hard drive will need to be replaced to restore normal operation.
We'd appreciate the opportunity to continue assisting you and work with you toward the best possible resolution. If you have any questions regarding a replacement hard drive or your available options, kindly reach out to us at tech@swann.com, and we'll be happy to help.
Your feedback is truly appreciated.
Mary – Swann Team
Replacement camera.
My new camera arrived two days after ordering. Very pleased with product.
6 July 2026
Reply from Swann Security
Hi Alistair,
Thank you for your feedback. We're delighted to hear that your new camera arrived just two days after placing your order and that you're very pleased with your purchase.
Thank you for choosing Swann. We truly appreciate your support and hope you continue to enjoy your new camera. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The customer service was outstanding!
The customer service was outstanding!
The agent had a vast knowledge of the product and was able to sort out my issue very quickly.
Swann Support Ticket # 2958296
13 July 2026
Unprompted review
Reply from Swann Security
Hi Wormdrive,
Thank you for your wonderful feedback. We're delighted to hear that you received outstanding customer service and that our support member product knowledge helped resolve your problem quickly.
If possible, could you please share your support ticket number? We'd love the opportunity to identify and recognize the team member who assisted you and pass along your kind feedback. We'll be sure to share your wonderful comments with the team. They'll be delighted to know their efforts made such a positive difference.
Thank you again for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
I sought assistance when a newly…
I sought assistance when a newly delivered DVR appeared faulty. Disgusted to find telephone assistance no longer offered. Email ping pong has now been going on for over 2 weeks with no resolution.
Keith Ogden.
29 June 2026
Reply from Swann Security
Hi Keith,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to wait for a resolution. This is certainly not the experience we want you to have.
We can confirm that you have an active warranty request, and your case has already been endorsed to the relevant team. We've also sent you an email with the details regarding your replacement.
Kindly check your inbox, as well as your spam or junk folder, for our email containing the next steps and further instructions. If you have any questions, please reply directly to that email, and our team will be happy to assist you.
Thank you for your patience and for giving us the opportunity to resolve this for you.
Your feedback is truly appreciated.
Mary – Swann Team
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