Ordered a sweatshirt for a Christmas present. It arrived and had a fault in the neckline. I contacted customer service late in the evening and a reply within 5 minutes. 4 days later I had a replaceme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Innovative and totally unique designs coupled with exceptional quality. Slick and efficient service from ordering right through to delivery. I am a first time customer and will most definitely be o... See more
Company replied
People can be quick to criticise, often misleading websites with poor quality products from China. Sutsu are excellent, have bought a few things. Great design and quality products and would highly rec... See more
Company replied
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as... See more
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Company details
Written by the company
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@sutsu.com
- sutsu.com
4.7
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fantastic customer service
Absolutely fantastic customer service - there was a small fault with a sweatshirt and it was resolved immediately. Sutsu went above and beyond to make sure the sweater was perfect quality - it’s clear when a company respond like this to an issue that faults don’t happen very often! Very happy with the sweater and will absolutely be back for more.
28 April 2023
Unprompted review
Reply from Sutsu
Thanks for 5* review Rebecca. Glad we were able to help fix the fault for you and is great to hear you were happy with all aspects of your experience / customer service and of course the product. Thanks for supporting the brand and we look forward to seeing you back in store soon.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2500+ reviews.
Company that focuses on quality of product and customer service!
Great products which fit well.
Love the transparency of the company in their costings.
Customer service team were brilliant when I had to return a tip due to being too small.
Lovely company and great products.
20 April 2023
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with your order and our customer service and of course the product too 😀 It's good to see our pricing transparency resonates too. Thanks for supporting the brand and we look forward to seeing you back in store soon.
For anyone reading this review and our response we do not actually choose to use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2800+ reviews. Thank you for reading this.
Great company....great quality clothing…
Great company....great quality clothing and superb customer service...keep doing what your doing
31 January 2023
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with all aspects of your order / customer service and of course the product too 😀 Thanks for supporting the brand and we look forward to seeing you back in store soon.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2500+ reviews.
Stumbled across Sutsu on Facebook
Stumbled across Sutsu on Facebook, bought one of their jumpers which arrived quickly and looks great! Love the designs - will be back for more.
11 January 2023
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with all aspects of your order / delivery and of course the product too 😀 Thanks for supporting the brand and we look forward to seeing you back in store soon.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2500+ reviews.
I bought a jumper from Sutsu and it was…
I bought a jumper from Sutsu and it was beautiful but didn’t suit me so I returned. The aftercare and customer service from them was amazing, really lovely people and great communication. Highly recommended.
9 January 2023
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with our customer service (sorry the style didn't suit you) but thank you for taking the time to write this. Glad we were able to help.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2300+ reviews.
Lovely products and great service
Lovely products, unfortunately I received the wrong size but customer service was incredible, they sent me another immediately and a postage label to return the wrong one. Would definitely recommend!
30 December 2022
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with our customer service (sorry about the wrong size being sent) and of course the right sized product too...Hope you have lots of adventures in it. Thanks for your support of the brand.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2300+ reviews.
I love the range, good quality too
I love the range, it’s a simple collection - not pages and pages of so many options that it just puts you off. Ordered with Sutsu more than once and been happy with the quality of the print and the clothes themselves. Order tracking is really good, they provide both emails and text messages every step of the way and confirm once it’s been marked as delivered. The vinegar smell when you open the goods may put people off but most wash new clothes before first use anyway
23 November 2022
Unprompted review
Reply from Sutsu
Thanks for 5* review. Glad to hear you were happy with all aspects of your order / delivery and of course the product too... Thanks for mentioning the vinegar smell - It is a byproduct of the "fixing" for the print and does indeed wash out after the first wash. Thanks for the continued support of the brand.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like this one here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2000+ reviews.
Ordered with them a few times now
Ordered with them a few times now, the clothes are good quality and fit well. Hoping they do a zip hoodie in the near future
2 December 2022
Unprompted review
Reply from Sutsu
Thanks for the 5* review Jack. Glad to hear you are happy with the fit and quality. Hope you have lots of adventures in your Sutsu garments. Thanks for the continued support of the brand. We are in the process of looking at Zip Hoodies for early 2023.
For anyone reading this review and our response we do not actually use Trustpilot for our reviews and or have any affiliation with them – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews (like Jack's here) to a lower algorithm and subsequently damage our brand (and SEO position). We consciously choose to use Loox where we have over 2000+ reviews.
Quality and Prints not as vibrant as advertised
Unfortunately, the quality of the t-shirt and of the print in the front are the complete opposite of what is advertised. The T-Shirt smelled of vinegar and of very low quality, that is the same for the print at the front. I expected it to be more vibrant and made from a more high quality material. Sadly it was not.
22 November 2022
Unprompted review
Reply from Sutsu
Thanks for taking the time to write a review and am sorry to see that you didn't feel you were able to reach out to us directly. To cover off some of your comments:
1. Smell - We do mention in the product detail and also in the post purchase email that the garment may arrive with this smell. This is due to the curing of the print which leaves a vinegar smell (this is gone after one wash).
2. Quality - Our T-shirts are a light weight garment at 155gsm but not low quality. I am not sure what the expectation was in regards to the feel of the garment but we could have replaced your order with a heavier wight cotton if you had got in touch with us to discuss your issues
3. Print Vibrancy - Sorry to see you were disappointed with the colours. The digital print process is a little different to a standard "Screen print" and the ink is embedded in the garment rather than sitting on top so absorbs some of the garment colour into the print.
As a small independent brand every review impacts us and once again am sorry that you didn't feel you could reach out to us directly. For anyone reading this review and response we actually use Trustpilot for our reviews – Due to their size of business and power on Google they have forced us to have this page otherwise they mark down any of our good reviews to a lower algorithm. We use Loox where we have over 2000+ reviews. Thanks for the honest feedback.
Absolutely fantastic quality and…
Absolutely fantastic quality and designs. I ordered a few sweatshirts that turned out to be too small. The customer service is really great and promptly arranged for my exchange.
1 November 2022
Unprompted review
Reply from Sutsu
Thanks for the 5* review John. Glad to hear we were able to sort out your sizing for you and lovely to hear that you are enjoying your sweatshirts. Hopefully you will have lots of adventures in them and we hope to see you back in store soon. Apologies for the delayed response as we don't actually use Trustpilot for our reviews. (For anyone reading this) We use Loox where we have over 1800+ reviews. Thanks for the support of the brand.
Now and again you deal with people that…
Now and again you deal with people that CAN be "bothered"
Well these guys care a lot about everything
Not just the products but there customers too
Fantastic t shirts always get comments when I wear then
Ordered another 4 but put one as size XS instead of L
Jon reached out to check which saved returns and time.
Keep up the good work
Look forward to more designs real soon
26 October 2022
Unprompted review
Reply from Sutsu
Thanks for the detailed 5* review Nick. Glad to hear we were able to sort out your sizing for you and lovely to hear that you are enjoying your new Sutsu clothes. Hopefully you will have lots of adventures in them and we hope to see you back in store soon. Apologies for the delayed response as we don't actually use Trustpilot for our reviews. (For anyone reading this) We use Loox where we have over 1800+ reviews. Thanks for the support of the brand.
I ordered two t-shirts and was very…
I ordered two t-shirts and was very happy with the quality and fit. Will be ordering again.
1 September 2022
Unprompted review
Reply from Sutsu
Thanks for the 5* review Daniel. Glad to hear you are happy with the T-Shirts and thanks for taking the time to leave us a review. Apologies for the delayed response as we don't actually use Trustpilot for our reviews. We use Loox where we have over 1500+ reviews (for anyone reading this). Thanks for the support of the brand.
Excellent Customer Service
I ordered two sweaters - including one which was a return/exchange. Customer service was prompt, helpful and beyond expectations. Delivery was quick and I am pleased with the quality. Would recommend for printed clothing.
31 August 2022
Unprompted review
Reply from Sutsu
Thanks for the 5* review Michael. Apologies for the delayed response as we don't actually use Trustpilot for our reviews. We use Loox where we have over 1500+ reviews (for anyone reading this). Glad to hear we were able to over deliver and we hope you are still enjoying your Sutsu purchases. Thanks for the support of the brand.
I did “live chat” and the helpful…
I did “live chat” and the helpful responder guided me to rdering.
All went well, t fits as described xxl,
Print on t as advertised
I haven’t washed it yet, so can’t comment on that
Otherwise, more than satisfied
17 September 2022
Unprompted review
Reply from Sutsu
Thanks for the lovely review Rob. Apologies for the delay in responding but we don't actually us Trustpilot for our review services. Glad to hear the sizing is good and we were able to help with the sizing. Hope you are still happy with your purchase and we are always hear to help if you need. Thanks for the support of the brand.
Great designs but I found the t-shirt…
Great designs but I found the t-shirt quality to be very poor. I ordered 2 tshirts but after one 30 degree wash they completely lost their shape. I got sent a new t-shirt but the same thing happened.
27 April 2022
Unprompted review
Reply from Sutsu
Thanks for the honest review Andy. Am sorry to read of your dissapointment in the brand and product. We would have loved the opportunity to have addressed the product failing before leaving a review as we do try to sort out any unhappy customer. Please email us with photos and we will discuss with production about sorting something out for you. I do know that we have had a bad batch of fabric in the Marl colour which we are addressing. Our email is hello@sutsu.com
Sorry to write this on your review but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox with 1300+ reviews who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed because of their size. (sorry for the rant on your review and thanks for the support of our brand).
Great quality, great designs
Ordered a T-shirt from the new women’s range. Arrived quickly. Lovely quality T-shirt and great standout design! Had communication with the team on the live chat on the website to work out which size I might need which was prompt and spot on. Will definitely buy again - the trouble is there are too many lovely designs to choose from! My new favourite shop 😃
1 August 2022
Unprompted review
Reply from Sutsu
Thanks for the lovely 5* review Clare. We glad to hear you were happy with the T-Shirt. Hope you have lots of adventures in it this summer and beyond. Looks forward to seeing you back in store to add to your collection.
Sorry to write this on your review but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox with 1300+ reviews who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed because of their size. (sorry for the rant on your review and thanks for the support of our brand).
Very disappointed
Was looking forward to the arrival.
Very disappointed once arrived.
Print is not to a high standard.
Material isn't very good and the T-shirt was very smell when it arrived.
Once washed looked even worse.
Wouldn't recommend.
1 August 2022
Unprompted review
Reply from Sutsu
Thanks for the review James and am very sorry to hear of your dissapointment. I wish you felt you could have reached out to us directly on email to try and sort out the T-Shirt and the issues you found. As an independent brand we want all our customers to be happy with their purchases and am sorry we have failed you to date. Every review is important to us and we do try to solve any problems customers may have.
We do discuss the smell in our comms that sometimes due to application of the print a vinegar smell is left which dissapears after one wash. Sorry to hear the print has got worse after one wash. We would be happy to look at replacing it for you if you could send us a photo on hello@sutsu.com
I would also like to state that we are not affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews. We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can impact how our business is portrayed. (sorry for the rant on your review).
Excellent service
I discovered this company by chance whilst looking at T-shirts. I ordered two XL T-shirts on Thursday night, carefully following their easy to follow instructions on how to order sizes correctly. On Friday morning I had confirmation that my order had been processed and was scheduled for tracked delivery on Saturday. Sure enough it arrived exactly as stated on Saturday. Superb service. And the T-shirts? They fit beautifully and the quality is excellent. I’m getting ready to order some more.
30 July 2022
Unprompted review
Reply from Sutsu
Thanks for the awesome review Chris. Hope you have lots of fun and adventures in your new T-Shirts this summer and beyond. Thanks for giving detailed feedback on all of your experience with the brand. Thanks again.
Sorry to write this but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox (who you kindly reviewed on also) who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
Excellent quality garments
Excellent quality garments, communication when a size change was needed was superb. Will defo be using again. Lovely little brand.
25 April 2022
Unprompted review
Reply from Sutsu
Thanks for the lovely review Chris and apologies for the delayed response.
The reason for this is that we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
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