Ordered a sweatshirt for a Christmas present. It arrived and had a fault in the neckline. I contacted customer service late in the evening and a reply within 5 minutes. 4 days later I had a replaceme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Innovative and totally unique designs coupled with exceptional quality. Slick and efficient service from ordering right through to delivery. I am a first time customer and will most definitely be o... See more
Company replied
People can be quick to criticise, often misleading websites with poor quality products from China. Sutsu are excellent, have bought a few things. Great design and quality products and would highly rec... See more
Company replied
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as... See more
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Company details
Written by the company
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@sutsu.com
- sutsu.com
4.7
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best jumpers ever
Second time I got something from Sutsu (for my husband) and the quality is absolutely amazing! I will start to buy for myself also, so many beautiful things. Thank you!
24 June 2024
Unprompted review
Reply from Sutsu
Hi Francesca, Thank you for your great review and for your repeat custom. We are so pleased you love your items like your husband did and we really appreciate your support. Thank you.
Great product and quality
Great product. What great is I bought some t-shirts and sweatshirts from Sutsu around 13 or 14 years ago and I thought the had closed down. I was really happy to find them again recently. The other great thing is the quality is as good as it was back then, so it's really good to see they have not cheaped out when their costs must've increased. I still have some of the older clothes I bought and they have held up so well. I also got these at a very reasonable price. Thanks Sutsu x
1 July 2024
Unprompted review
Reply from Sutsu
Hi Gregor, Thank you for your great review and for being with Sutsu from the beginning we really appreciate it. Great to read you love your t-shirts as much as you do your previous ones over the years. We wish you many happy and fun adventures and thank you for your continued support, as a small independent it it means a lot. Thank you!
Fab sweatshirt
Fab sweatshirt, fit as expected. ordering and delivery were easy and the colour is great. Very pleased.
1 July 2024
Unprompted review
Reply from Sutsu
Hi Becky, Thank you for your great 5* review. Glad you love the colour and fit of your sweatshirt and you found shopping with us easy. We really appreciate your feedback and we wish you many happy adventures ahead.
Love Sutsu t shirts!
Love Sutsu t shirts. Good quality, lovely and soft, and wash well. Really interesting and different graphics too. Buy one!
20 June 2024
Unprompted review
Reply from Sutsu
Hi A.G, Thank you for your great 5* review. We are so pleased you like the quality of your t-shirts and they are washing well. thanks you for sharing. Glad you like the designs they are all done by our founder. Thank you so much for your support, we really appreciate it as an independent brand.
Great customer service!
I ordered 2 sweatshirts on the 26th of June. They were dispatched with Amazon delivery. As usual Amazon just dumped the package outside my front door (apparently) needless to say they were not there when I checked. I contacted Sutsu who were great and have arranged replacements with a different courier. If only all companies dealt with issues as quickly and efficiently. Thanks Guys!
3 July 2024
Unprompted review
Reply from Sutsu
Hi Simon, Thank you for your awesome 5* review, we really appreciate and so glad you contacted us direct so we could look into this for you and rectify the lost order with a replacement. You're welcome and we are always happy to help our customers and sort any issue. We hope you like your sweatshirts when they arrive via the other service we will email you when they are finished and shipped. have a great day and thank you.
Very nice designs but very poor quality…
Very nice designs but very poor quality garments. Look old and done after a couple of wears. Shame
30 June 2024
Unprompted review
Reply from Sutsu
Hi Scott, Thank you for your review and for your kind words on the Sutsu designs. I'm sorry to read of an issue with your t-shirt. Please do always feel free to contact us direct first before reviewing on our web chat or email hello@sutsu.com as we are always happy to help and rectify any fault if we are made aware of it direct as it helps us as a independent brand. I have checked our system and I am unable to find you or your order. Could you please email me direct on hello@sutsu.com, so I can look into this for you, as we have had customers who have had our t-shirts for years so I feel you may have a faulty one. I look forward to sorting this for you.
Great t shirt and customer service
Such a lovely, soft t-shirt and the customer service team was great when I needed help. Will definitely be buying again from this brand!
1 June 2024
Unprompted review
Reply from Sutsu
Hi Amy, Thank you for your great review and kind words. We are so pleased we could help and that you like your t-shirt. Hope to see you again soon and thank you for your support in Sutsu.
Fabulous company
It’s very rare you find a company that’s as committed to their customers as Sutsu. Nothing has been too much trouble for them. This was my first purchase but definitely won’t be my last.
26 June 2024
Unprompted review
Reply from Sutsu
Hi there Happy Customer, Thank you for your great 5* review, we really appreciate it. We are so happy we could assist you with your order and we look forward to seeing you again very soon. Thank you so much for your support in Sutsu. Have a great day.
Cord shorts
Ordered a pair of corduroy shorts, the quality is great, they fit true to size, not too long not too short and really comfortable to wear. Worth every penny!
22 May 2024
Unprompted review
Reply from Sutsu
Hi Daniel, Thank you for your great review of your shorts. Glad you love them and like how they fit. We really appreciate your support and thank you for your new order. We wish you many happy adventures in your Sutsu shorts.
Wonderful company
Really good quality and outstanding custumer service….
7 June 2024
Unprompted review
Reply from Sutsu
Hi Stephan, Thank you for your kind 5* review. Glad you love the quality of your sweatshirt. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.
Great quality and comfort
Really impressed with my Trees & Water 5 Panel Cap. Really well made, and only manufactured on ordering; fantastic environmental ethic. So comfortable. My favourite new work cap.
20 June 2024
Unprompted review
Reply from Sutsu
Hi Jay, Thank you for your awesome 5* review. Glad you love the quality of your Trees & Water 5 Panel Cap, even better to know how comfortable you find it. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.
Edit reply
Issues with the order but got there in the end
I placed an order for 5 items for a holiday and received all at once. 3 items were great but one shirt I had been sent the wrong size and one I wanted to exchange the size on already had a smell of body spray/aftershave mixed with another unpleasant smell. Sutsu kindly advised I could donate the shirts to charity and I received 1 correct replacement but another wrong size was sent and had to be complained about before I finally had my order complete. I do appreciate the steps Sutsu took to rectify the situation but I’ll keep the 3* review as it was too late for me to take my other 2 shirts on holiday and an inconvenience on the back and forth to get sorted.
15 June 2024
Unprompted review
Reply from Sutsu
Hi Robert, Thank you for your update. I am hoping you have seen our emails to you in regard to your order when you initially emailed us which we alway request customers to do as we are always happy to help as soon as we are notified via our web chat service or via email. We are, as I mentioned in my emails with you a very small independent brand and sometimes we accidentally have a human error come into play and we accidentally send the incorrect size. As soon as we are notified by a customer on email we will organise the correct item for the customer. In regard to the other t-shirt, that should not have been sent to you as I mentioned and that has been rectified also as you know from our emails. We have shipped replacements to you as communicated in the size ordered and new t-shirt which were delivered by Royal Mail tracked for you I emailed you yesterday to see if you had received them. be great to hear back if you have received them. I wish you a lovely day and thank you for your patience while we had items updated and replaced for you.
Update - Hi Robert, Thank you for your updated response. I am sorry for the error and we did not quite get the replacements made in time for your holiday. As items are made to order and we do not hold stock due to being a sustainably run brand we do our very best to try and accommodate customers timings. I am sorry you have kept your review as a 3* and we hope you had a lovely holiday and will enjoy wearing the ones you waited for over the summer. Thank you and have a lovely day.
The smell
The smell! I know they call this out on their website, but it was so strong I had to wash them before first wear. And then you lose that new t-shirt feeling. Lovely designs though.
14 June 2024
Unprompted review
Reply from Sutsu
Hi Mr Content, Thank you for your review. Please do always feel free to contact us direct with any queries as we are always happy to help. Feel free to email hello@sutsu.com. As we make to order and pack items straight away so we can ship sometimes the fixing agent can leave a slight smell and as you mentioned we do refer to this on our website. We do not stock items like other brands due to how we run the brand sustainably so airing the item or washing as you did with any new item helps remove this smell. thank you for loving our designs and we appreciate your review. have a lovely day and we wish you many happy adventures ahead
Always great designs & feel-good fabric
Always great designs, great fit and great fabrics. My current go-to spot for casual clothing. Just picked up an awesome hat (Dawn Patrol Ranger Cap), awesome shape and design. Not much more to say. Go buy one. Might grab another in another colour.
14 June 2024
Unprompted review
Reply from Sutsu
Hi Richard, Thank you for your awesome 5* review. Glad you love the quality of your Dawn Patrol Cap and the design. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.
Good quality fast response.
Good quality and excellent help and support from all the team. Would recommend
7 May 2024
Unprompted review
Reply from Sutsu
Thanks for your review and kind words on the team. Hope you have lots of happy and fun adventures ahead this year and beyond. Thank you for your support of our independent brand.
Really good quality stuff
Really good quality stuff, nice to wear and nice communications from them when you order. I'm very pleased with my new sweatshirt 🙂
15 May 2024
Unprompted review
Reply from Sutsu
Hi Sam, Thank you for your great review. glad you love the quality of your sweatshirt. we really appreciate your kind words and support. have a great day and many happy adventures ahead.
Exceptional quality
Love the quality of Sutsu items & this was no exception.
Excellent, soft material. Looks & feels good & washes really well.
I will definitely shop again, with this ethical & professional company.
11 June 2024
Unprompted review
Reply from Sutsu
Thanks for the awesome review. Hope you have lots of adventures ahead this year and beyond. Thank you for your support of our independent brand.
Great Company.
Having previously been gifted a sweatshirt which I love, I was keen to order a t-shirt too. My wife bought me one for my brirthday at my request and am very pleased with it. As I now know the size and fit are great for me I'll be getting another couple for my upcoming summer holiday.
Also, as I work for a B-Corp registered business who are also signed up to Ecologi, buying from a like-minded ethical company was a no brainer.
2 June 2024
Unprompted review
Reply from Sutsu
Thanks for the great 5* review. Hope you have lots of adventures in your new Sutsu T-Shirts and thanks for the continued support of the brand. Nice to read you work in a similar way ethically also. We really appreciate the support.
Great eco choice
I've bought a few t shirts from Sutsu and they're great. Good quality and fit. have a had a few comments re the designs. Stands out from the crowd.
Being made to order is amazing, and I have never come across another company that is so transparent. One of my favourite go to brands for sustainable clothes.
4 February 2024
Unprompted review
Reply from Sutsu
Thanks for the awesome review. Hope you have lots of adventures in your new Sutsu T-Shirts and thanks for the continued support of the brand. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review (just in case you fancied any more T-Shirts). Adventure awaits.
Sutsu tricked me into buying a…
Sutsu tricked me into buying a sweatshirt by advertising a picture of a sweatshirt I liked - and then sending me a sweatshirt with a completely different fit. They admit that the picture on the website doesn't depict the sweatshirt I received - it's just not good enough! Now they keep spamming me with e-mail ads even though I asked to unsubscribe. Bad experience.
3 April 2024
Unprompted review
Reply from Sutsu
Thanks for the review and am very sorry that you feel "tricked" into a purchase and that what you received was not as expected. Since the 17th Feb we have a clearly stated pink box showing that the fit of the garment has changed and to advise customers to review their sizing accordingly. We have also sent a number of emails to you offering to replace your received garment with a slimmer fit replacement free of charge. At the time of writing this response we have not received a response to these offers. As for the email marketing, we are not spamming you as that would be illegal and there is an option on the bottom of every email to unsubscribe which you hadn’t done (we have done this on your behalf). It is disappointing that we couldn’t resolve your frustration but our offer still stands to make good on your expectations.
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