Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
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The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and a... See more
Company replied
Sami Kilic fitted my new electric and gas smart meter and he was excellent from start to finish. He was professional, knowledgeable and polite, and he kept me updated on what he was doing at each stag... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Excellent service
Our smart meter installer, Owen Ward, got in contact 30 mins before arrival, as per the confirmation we were sent, this was within the timeframe we also had confirmed. He explained everything before starting, then got on with the install which was quick & tidy. Excellent, problem-free service
29 June 2026
Unprompted review
Reply from Sureserve
Anna/Andy Sims,
We appreciate you sharing your experience. We're happy to hear the communication was good and the installation was quick and tidy. Thank you for your positive feedback; we will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I spoke to Reg Davidson via FaceTime
I spoke to Reg Davidson via FaceTime, he was pleasant and very helpful, he also helped with solving my boiler issue. I was very pleased with the service, thank you.
2 July 2026
Unprompted review
Reply from Sureserve
Tina,
We're so pleased to hear about your positive experience and that the assistance provided helped resolve your boiler issue. We appreciate your kind words. We will pass this feedback on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen Howe provided an excellent…
Stephen Howe provided an excellent service from start to finish. He was professional, friendly, and punctual, and took the time to explain everything clearly. The work was carried out efficiently, and he made sure everything was completed to a high standard before leaving. I really appreciated his helpful attitude and attention to detail. A great experience overall, and I would highly recommend both Stephen Howe and SureServe to anyone needing their services.
2 July 2026
Unprompted review
Reply from Sureserve
Rakendh,
We're delighted to hear about the excellent service you received. We appreciate you highlighting the professionalism, friendliness, and clear explanations provided. It's wonderful to know the work was efficient and completed to a high standard, and that you valued the helpful attitude and attention to detail. Thank you for your strong recommendation!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
BAD STAFF ATTENDING PREMISE TO FIX LUMBING ISSUES AND CUSTOMER SERVICE
Hi
I would like to make a complaint on the mistreatment by your Enfield division Sure Serve company. It all started with a black plumber that came to my flat on 22/05/26. He used inappropriate language telling me I am not his slave, l found offensive as I too am black old enough to be his father. He was meant to replace my heating zone valve, but because of poor customer service by him this did not take place. Since then, the plumbers have twice called to me home outside SLA hours agreed, 0800-1300 that came at 1650 ish and another came at 1340ish outside the dates and time agreed by your customer service staff. I am unable to communicate via your staff as the communication has broken down and now communicate via L&Q. The staff are lying on their attendance report, stating NO ACCESS on several occasions and photo graphed my intercom stating they called me, but was a lie. Morgan Sindall tested my intercom and is working and I waited for the plumber inside. Please can you sort out these issues that has being going on for 32 days.
22 May 2026
Unprompted review
Reply from Sureserve
Charles George,
We are truly sorry to hear about the deeply concerning experiences you've had with our Enfield division, particularly regarding the plumber's conduct and the ongoing issues with appointments. We understand your frustration with the communication breakdown and the false attendance reports. We are actively investigating these serious allegations to ensure such situations are addressed and prevented in the future. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Sureserve engineer
On Monday 29th June 2026 I had a gas and electric smart meter fitted by Dominic from Sureserve on behalf of Octopus Energy. His communication was great, contacting me the day before the fitting, on the morning and twice during the day to update me of his time of arrival as his previous job had overrun, When he arrived he was friendly, polite, courteous and professional. He pulled out all the stops with his service. A credit to Sureserve.
29 June 2026
Unprompted review
Reply from Sureserve
NikkiZ,
We're delighted to hear about your excellent experience with the smart meter installation! We appreciate you highlighting the great communication, politeness, and professionalism of the engineer. It's wonderful to know you were so satisfied with the service. We will certainly pass on your kind words to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I have been without hot water for…
I have been without hot water for almost two weeks. I keep getting past from pillar to post saying they can't get hold of suppliers, They say they called me and it went through to voicemail this is an absolute lie. When i spoke to sureserve i was promised my number had been passed when spoke with 1st lot of engineers they had my old number, I can only assume the engineer that came back and said he called me had done so on old number, Since then i have been fobbed off. Terrible service.
19 June 2026
Unprompted review
Reply from Sureserve
Louise Lloyd-clarke,
We are very sorry to hear about the extended period you've been without hot water and the communication issues you've experienced. We understand your frustration with the misinformation regarding your contact details and the lack of resolution. Please provide your address, postcode, and contact number so we can investigate this matter thoroughly.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Service
Engineer Sian Highlands (hopefully we got your name right. If not, we were the customers seen at 07:30 in the N21 area) and installed a new boiler for us this morning with an apprentice; they were both brilliant! They arrived on time, and worked incredibly hard to get everything sorted for us - exemplary service. It was also very interesting seeing an apprentice get taught the ins and outs of boiler installation, too!
1 July 2026
Unprompted review
Reply from Sureserve
lisha,
We're delighted to hear about the excellent service you received for your new boiler installation! It's wonderful to know our team arrived on time and worked diligently. We're also pleased that you found the apprentice's learning experience interesting. Thank you for your kind words; we will pass them on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
K jordan engineer was spot on putting…
K jordan engineer was spot on putting new meters in
1 July 2026
Unprompted review
Reply from Sureserve
Danny Waters,
We're glad to hear our engineer provided excellent service with the new meter installation. We appreciate your positive feedback and we will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely lousy company been a joke…
Absolutely lousy company been a joke from the start, the lies this company tell are probably on a daily basis, damaged my garden and denied it but they didn't know they were on camera, electrician just didn't turn up,with no phone calls customer support just fobs you off, and the job of 8solar panels still hasn't been connected up after 3 weeks this company must only survive on council contracts hence why we are treated like mugs your a disgrace to the working community and I do not need you to respond to this review with more of your bull....
1 July 2026
Unprompted review
Reply from Sureserve
karl scrase,
We are truly sorry to hear about your extremely negative experience, including the damage to your garden, the missed electrician appointment, and the ongoing issue with your solar panels. We understand your frustration and regret that our customer support has not met your expectations. We take your feedback seriously and will investigate these matters thoroughly. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dev was very processional
Dev was very processional, polite and explained everything he had to do.
He called to advise he was on his way.
1 July 2026
Unprompted review
Reply from Sureserve
Caron,
We're so glad to hear that our team member provided such professional and clear service, and that our communication met your expectations. We appreciate you sharing your positive experience with us and we will pass this on
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart Meter renewals ,well done Dev no…
Smart Meter renewals ,well done Dev no problems with this Technician 10/10
30 June 2026
Unprompted review
Reply from Sureserve
David Bradley,
We're glad to hear that your smart meter renewal went smoothly and that you had no problems with the technician. We appreciate your positive feedback! We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very professional company.
Very professional company.
From start to finish.
Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting.
Garry the engineer and his fellow teammates Junior. Kenny, Chris and Wullie completed the job in 2 days then the carpet fitter returned to refit the carpets.
Faultless from start to finish.
Sureserve and their team provided a 5 star service.
Thank you
Anne Stewart
Bearsden
1 July 2026
Unprompted review
Reply from Sureserve
W Newport,
We are so pleased to hear about your positive experience with our company, from the initial survey to the completed installation. It's wonderful to know that our team provided a faultless, 5-star service. We appreciate your kind words and we will pass them on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Dominic was so professional…
Engineer Dominic was so professional and polite and new exactly what he was doing and checking at every stage
Would highly recommend his work to anyone
30 June 2026
Unprompted review
Reply from Sureserve
Anonymous,
We're happy to hear our engineer was professional, polite, and knowledgeable, keeping you informed throughout the process. We appreciate your high recommendation and will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great experience upgrading smart meter…
Great experience upgrading smart meter technology. Advance communication was excellent. K Jordan the engineer was polite, friendly and very efficient, explaining exactly what he was doing and how to use the new smart meter.
30 June 2026
Unprompted review
Reply from Sureserve
Malcolm Grinstead,
We're delighted to hear about your great experience with the smart meter upgrade. We appreciate your positive feedback regarding the excellent communication and the engineer's politeness, friendliness, and efficiency in explaining the process. I will pass this on to Kieran and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
New EDF Smart Meter installation
Owen Ward arrived on time and did a very professional job.
30 June 2026
Unprompted review
Reply from Sureserve
Richard,
We're delighted to hear that our engineer arrived promptly and completed the job professionally. Thank you for sharing your positive feedback; we truly appreciate it. We will pass this on to Owen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer was great
The engineer was great, gas and electric meter installed even tho engineer didn’t have electric install on his job sheet, a quick call and job added to install both, sorry about the wasps, thanks
30 June 2026
Unprompted review
Reply from Sureserve
Annon,
We're happy to hear that the engineer was great and successfully installed both the gas and electric meters. We appreciate your understanding regarding the job sheet and thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Full heating system fitted
We recently had a full heating system including boiler fitted by Sureserve, I have to say from communication through to installation the tram were very professional and helpful, a particular comment is added for Connor and Nathan the two heating installers who carried out the work, they are an asset to the company, as the quality of work carried, knowledge, and professional attitude these lads have is one of the best I have experienced, a pleasure to have in our home and cleaned up after themselves after the work which is a rare quality these days - thanks again.
24 June 2026
Unprompted review
Reply from Sureserve
New kitchen and appliances,
We are so pleased to hear about your positive experience with your recent heating system installation. It's wonderful to know that our team, especially the installers, provided such professional and helpful service from start to finish. We truly appreciate you highlighting their quality of work, knowledge, and professional attitude. We will certainly pass on your kind words to them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek Doyle upgraded my electric meter…
Derek Doyle upgraded my electric meter to set up my smart meter. He was timely, very courteous and helpful. Job well done thank you
29 June 2026
Unprompted review
Reply from Sureserve
customer,
We're happy to hear that the electric meter upgrade for your smart meter was timely, courteous, and helpful. We appreciate your positive feedback and are glad the job was well done. We will pass this on to Derek and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Would recommend if asked
The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵
Moving my boiler position , loft to kitchen and installing new pipework and radiators throughout. Very polite and attentive. Work ethic and finished job was first class . Hats off to you Jaimie and Jody.
25 June 2026
Unprompted review
Reply from Sureserve
Helen N.,
We're happy to hear about the excellent work completed by our technicians, especially under challenging conditions! We appreciate your kind words regarding their politeness, attentiveness, and first-class work ethic. Thank you for your positive feedback we will pass this on to Jodie, Jamie and their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Cheers Grant!
I had an engineer come by this morning. His name was Grant McNeil (hi Grant if youre reading this!), really friendly dude, proper down to earth kinda guy. Although we had him booked in for 4 hours, he did the work in 2. He was super quick, easy to talk to and very approachable. Liked to answer questions, and was very professional. Very happy with his services. Thanks very much mate!
29 June 2026
Unprompted review
Reply from Sureserve
F.,
We're happy to hear about your positive experience with our engineer this morning. We appreciate your feedback regarding his friendliness, efficiency, and professionalism. We will pass along your kind words to him and his manager. Thank you for your review! We will pass it on to Grant and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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