Supplies For Candles Reviews 

12,393
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth order processing, and the wide selection of high-quality products available for handmade crafting. Consumers consistently note that purchases always arrive promptly, securely wrapped, and precisely matching everything that was ordered. Some reviewers were not happy with occasional shipping mishaps, mentioning that liquid items like fragrance bottles or oils leaked during transit and caused messes. A few consumers also experienced frustrating delivery delays, pointing out that couriers sometimes failed to deliver parcels correctly, leaving buyers waiting for weeks.

What people talk about most

Product

Consumers find product to be positive, highlighting the great selection of high quality items, beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping times,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standards of the wax,... See more

Order

Customers had positive experiences with order, frequently praising the straightforward online process and... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery, fast support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really great company, found exactly what i was looking for at a really good price. The website is so easy to navigate, ordering is simple, and there were multiple delivery options to choose from. My... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Supplies For Candles for a while now and they consistently deliver. The fragrance oils are high quality and perform really well in my soy wax candles and wax melts. Ordering is... See more

Company replied

Rated 5 out of 5 stars

These candles were beautiful and came in lovely boxes, which will make perfect gifts I’ve bagged an absolute bargain with these and they arrived promptly and fully intact

Company replied

Rated 5 out of 5 stars

Extremely quick delivery! I absolutely adore the flower bomb fragrance oil - I highly recommend recommended this for those who love to make their own wax melts! You will not be disappointed ! Th... See more

Company replied



Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Supplies For Candles is the leading supplier of candle making and home fragrance supplies to leading brands and luxury home fragrance businesses in the UK & EU. Established in 2016 Supplies For Candles provides the highest quality candle and home fragrance making ingredients at wholesale prices with free shipping. Established by our Director Nicky in his garage back in 2016 Supplies For Candles now serves businesses in over 60 countries and has recruited over 100 members off staff across two different locations. We are trusted experts in the supply of quality, stylish home fragrance goods along with being market leaders thanks to our extensive and innovative product range, coupled with our renowned knowledge and service. Not only an ecommerce supply store, Supplies For Candles supports entrepreneurs and growing businesses with our incredible knowledge base known as The Hub, where you’ll find everything from inspiration, tips & tricks, to business support and start up advice. Supporting our customers even more we have developed innovative solutions like our Pro Wax Range delivering superior finished products for your candles and wax melts, alongside the highest quality fragrances and our CLP label designer. Not stopping we are continuing to develop solutions to help our customers grow their businesses.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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4.7

All reviews

(12,393)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery

10 August 2026
Supplies For Candles logo

Reply from Supplies For Candles

Thank you for your lovely review! We’re delighted to hear you were happy with the quick delivery. We really appreciate your support and hope to see you shopping with us again soon!

Rated 5 out of 5 stars

A really great company

A really great company, found exactly what i was looking for at a really good price. The website is so easy to navigate, ordering is simple, and there were multiple delivery options to choose from. My order was dispatched quickly, and arrived very well packaged. I will certainly be buying my candle containers from here again.

9 August 2026
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Reply from Supplies For Candles

We are so glad to hear you had such a positive experience with us! It's wonderful to know that our website, ordering process, delivery options, and packaging met your expectations. We truly appreciate your kind words and look forward to assisting you with your candle container needs again in the future.

Rated 5 out of 5 stars

Very helpful customer service.

Very pleased with my purchase. Delivery on time and I have just made another purchase but found online buying a bit of a chore trying to go from one category to another without losing what was in my basket.

9 August 2026
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Reply from Supplies For Candles

We're so pleased you're happy with your purchase and the timely delivery! We appreciate your feedback regarding the online shopping experience and the basket functionality. We are always working to improve our website for a smoother process.

Rated 5 out of 5 stars

Great service ,super quick…

Great service ,super quick delivery,well packaged.Will shop here again

6 August 2026
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Reply from Supplies For Candles

We are so happy to hear that you had a positive experience with us! We appreciate your kind words about our service, delivery, and packaging. We look forward to serving you again.

Rated 4 out of 5 stars

I got good support when items went missing

I found out that Supplies for candles and The Soap kitchen have merged and are now one company.
On the 26.July I ordered 12 kg of soap base from the Soap kitchen and 4.5kg body butter base from Supplies for candles. Delivery for both items was quoted as 3 - 5 working days.
A week later I checked the tracking and found that the body butter was down as 'delivered to Eve'. But I had received nothing. I contacted Supplies for candles, they suggested I ask around the neighbourhood to see if my package had been delivered to them. But I had already done that. The tracking showed that the delivery was made to one of our friends in the lane. That was not true. A few days later I contacted the Soap kitchen, telling them that my soap base was also still not delivered. It turned out that the fault was the delivery company they used....EVRI! My package was just sitting at the warehouse for 10 + days.
Since our usual delivery person has left, packages are just dumped at our gate, or go missing.
The support I received from the Soap kitchen/ Supplies for candles was very good.
I really felt that they were doing all they could.
Within a week both missing items were delivered and I received an apology. EVRI need to do better.
I will continue to order supplies from these companies. The products are of a great quality, and when something goes wrong, they have a good support system.

26 July 2026
Unprompted review
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Reply from Supplies For Candles

We appreciate you taking the time to share your detailed feedback regarding your recent orders and the delivery experience. We understand how frustrating it must have been to encounter delays and confusion with your packages, especially with the issues concerning the delivery company. We are glad that our support team was able to assist you effectively and that both your missing items were eventually delivered. It's reassuring to know that despite the initial challenges, you recognize the quality of our products and our commitment to good customer support. We value your continued business and are always working to improve our services.

Rated 5 out of 5 stars

Extremely quick delivery!

Extremely quick delivery!
I absolutely adore the flower bomb fragrance oil - I highly recommend recommended this for those who love to make their own wax melts!
You will not be disappointed !
They come in lots of different fragrances. 😄

4 August 2026
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Reply from Supplies For Candles

We're so pleased to hear about your quick delivery and that you adore the flower bomb fragrance oil! It's wonderful to know you highly recommend it for wax melts, and we appreciate you sharing your positive experience with our wide range of fragrances.

Rated 5 out of 5 stars

Amazing service

Amazing service. My go to company for the past 8 years. Top quality oils and products. Always excellent customer service too

3 August 2026
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Reply from Supplies For Candles

We are so happy to hear that you've been a loyal customer for eight years! It's wonderful to know that you consistently receive top-quality products and excellent customer service.

Rated 5 out of 5 stars

Love this company

Love this company. Frequently order from them. Quality products at good prices and service is excellent too.

26 April 2026
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Reply from Supplies For Candles

We are so happy to hear you consistently enjoy our products and service. Thank you for your kind words and continued support!

Rated 5 out of 5 stars

Quality product

Easy to order, very speedy delivery, quality product.

1 August 2026
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Reply from Supplies For Candles

We are so glad to hear that you found the ordering process straightforward, the delivery prompt, and the product of high quality. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

great product and service

great product and service

18 January 2026
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Reply from Supplies For Candles

Thank you for your fantastic review! We're so happy to hear that you had a great experience with both our product and our service. We truly appreciate your kind words.

Rated 5 out of 5 stars
Supplies For Candles logo

Reply from Supplies For Candles

We're so glad to hear that you're happy with both our pricing and the speed of our delivery! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Great quality wax and excellent service

I’m very happy with my order. The wax is of excellent quality, easy to work with, and exactly as described. The order was well packaged, shipped quickly, and arrived in perfect condition. I will definitely order again and highly recommend this company. Thank you!

15 July 2026
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Reply from Supplies For Candles

We are so happy to hear you are pleased with the excellent quality of our wax and that it was easy to work with! We appreciate your kind words about our packaging and quick shipping. Thank you for your recommendation; we look forward to your next order!

Rated 5 out of 5 stars

Perfect

Perfect. Great products and fast delivery.

18 July 2026
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Reply from Supplies For Candles

We're so happy to hear that you are pleased with our products and the speed of our delivery service! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Great selection of products and quick…

Great selection of products and quick processing and shipping. Had an issue with my wax shipment that opened in transit and they re-shipped a new batch almost overnight. great customer service!

6 July 2026
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Reply from Supplies For Candles

We're so glad to hear you're happy with our product selection and quick service! We appreciate you letting us know about the issue with your wax shipment and are pleased we could resolve it so quickly for you.

Rated 5 out of 5 stars
Supplies For Candles logo

Reply from Supplies For Candles

Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you received great customer service. Providing helpful and efficient support is something we strive for, so it's wonderful to know our team made a positive impression.
We really appreciate your kind words and your support, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

great service

21 July 2026
Supplies For Candles logo

Reply from Supplies For Candles

Thank you for your fantastic review!
We're so pleased to hear you received great service. Your kind feedback means a lot to our team, and we're delighted that you had a positive experience with us.
We really appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great company

Great company with great products. Arrived in good time

14 July 2026
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Reply from Supplies For Candles

We are so pleased to hear that you had a great experience with our company and products. We appreciate your kind words and are glad your order arrived promptly!

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always

11 July 2026
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Reply from Supplies For Candles

Thank you for your wonderful review! We're delighted to hear that you've had another brilliant experience with us.
We really appreciate your continued support and look forward to providing you with the same great products and service every time you shop with us.
Thanks again for taking the time to leave your review!

Rated 5 out of 5 stars

My order arrived quickly and in perfect…

My order arrived quickly and in perfect condition.
The designer fragrance oils really do smell like the real perfume. Will be buying more in the future.

17 July 2026
Supplies For Candles logo

Reply from Supplies For Candles

We are so happy to hear that your order arrived quickly and in perfect condition! It's wonderful to know that you're enjoying our designer fragrance oils and that they truly capture the essence of the real perfumes. We look forward to your future purchases!

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