Superpet Limited Reviews 

799
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often noting that orders arrive promptly and in good condition. Many people appreciate the quality of the products and the convenience of not having to carry heavy items themselves. Reviewers also highlight the excellent service, good prices, and the ease of the ordering process. However, some customers also noted significant issues with customer service, describing interactions as abrasive, unhelpful, and even rude. There were also complaints about incorrect items being sent, delayed deliveries, and poor packaging that resulted in damaged goods.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and fast delivery, often... See more

Product

Consumers find product quality to be positive, with many praising the excellent quality and value of items... See more

Order

Clients share ambiguous opinions on order experiences, with some praising the ease of ordering and quick... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent, friendly, and reliable... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting appalling, slow,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fab and easy to order, delivery was quick but unfortunately my cat wouldn’t eat the hepatic food I purchased. Was worth a try for an aging cat with liver issues though

Rated 4 out of 5 stars

It's a good product and the birds can't get enough of them. My only concern was the poor packaging and I was very surprised, as was the postie, that it arrived intact.

Rated 5 out of 5 stars

Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more


Company details

  1. Pet Store

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.


Contact info

3.9

Great

TrustScore 4 out of 5

799 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(799)

72 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordered Friday; delivered Monday.

I placed my order on Friday and it was delivered on Monday morning: first-class service.

Unfortunately, the calciworms were rejected by my local hedgehogs for two nights while they continued to tuck in to calciworms bought from my local garden centre. 🤷‍♂️

I’m pleased to report that now they seem to have overcome whatever was holding them back!!!

26 October 2024
Rated 5 out of 5 stars

Best price, fast delivery

Ordered for the first time, Calciworms to feed hedgehogs. They are excellent quality at the most competitive price and delivery was super fast. I will order again without hesitation.

25 October 2024
Rated 5 out of 5 stars

Great company offering a range of pet food

Great range of products at reasonable prices. Great quality too! Deliverey can sometimes be slow, but not always and it is free. Great that they have a loyalty scheme, especially when you are spending a lot of money on pet food!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Superpet's subscription service is fab

I've been using Superpet's subscription service for 6months now for my elder dogs' joint support supplement. It always arrives on time and is a great price. Can't fault the service at all, really pleased with how easy it makes it to make sure I keep on top of remembering to give my dog the supplement he needs

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Faultless

I have been buying my specialist dog food for my German Shepherd, from Superpet for a while now and I have nothing but positive comments. I am disabled and Harvey has Crohns so being able to order and receive reliable deliveries on time for him, especially as it isn’t available in a lot of places, even if I could get out, is of paramount importance to me. You’ve never let me down and the food is well packaged, delivered by a reliable courier and I always receive updates about when it is arriving. I wish more companies worked as seamlessly as you. Thank you 🐾🐾

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company to use

Brilliant company to use, ordering from the website is easy, everything clear to search for and find. Fast delivery. Always use Superpet for my pet supplies.

6 October 2024
Unprompted review

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