Very easy to deal with and if you have an issue they are quick to respond.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more
Company replied
Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more
Company replied
I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more
Company replied
Company details
About Super Payments
Written by the company
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Welcome to Super We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers. Over 2.5 million people have already used Super to pay and save in the UK. Learn more at superpayments.com: |
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Start saving with Rewards from your favourite brands today.
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Why Super?
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✅ Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.
✅ Shoppers earn Rewards, money off their next purchase with the same brand. ✅ Amazing brands, spanning all retail industries. |
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Contact info
123 Buckingham Palace Road, SW1W 9SH, London, United Kingdom
- support@superpayments.com
- superpayments.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
31 December 2024
Unprompted review
Reply from Super Payments
Thank you so much Sahima! We're delighted to hear you're happy with our service. Our team remain on hand should you require any support. ✨
Money for spending money love it
30 December 2024
Unprompted review
Reply from Super Payments
We're glad to hear it, Jamie! Thank you for leaving us a 5 star review. 🎊
Great experience
Really easy to use great customer service when not tracked. Works exactly like you would expect and fantastic savings. Slight improvement may be where you could use your cash back on any retailer as opposed to only where it was earned.
29 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for your 5 star review, Zo! We're happy to hear you're a fan of both our product and service. Our team remain on hand should you require future support. 💫
Instant cash back
Instant cash back, I’ve only just stumbled across this on a medical website that I used. Basically filter your payment through and instantly get cash back to use at that website again.
21 December 2024
Unprompted review
Reply from Super Payments
Perfectly said, Craig! Thank you so much for taking the time to share your experience and providing us with 5 stars. 🌟
Brilliant cheap and easy way to win.
Brilliant cheap and easy way to win.. brilliant prizes to 🤩🤩🤩
19 December 2024
Unprompted review
Reply from Super Payments
Thank you for your 5 star review, Vicki! 😊
Reply from Super Payments
Thank you for your 5 star review, Billy! ✨
Very good service and and very easy to…
Very good service and and very easy to setup and use and you get cash back.
16 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to provide us with a 5 star review, Jason! We're really happy to hear you're enjoy our product and service. Our team remain on hand to support should you require any assistance.
Great service and love the cash back
Great service and love the cash back
15 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for your 5 stars, Ms Leech! We're delighted to hear that you're enjoying both our service and of course, the cash rewards! 😊
Another rapid transaction for my…
Another rapid transaction for my Allicin Max capsules. Best price anywhere, PLUS , I received a hefty £1.80 discount and on next purchase. My only regret is my own forgetfulness: having recently purchased a new phone from John Lewis, I forgot to do it through Super Payments. Whenever I need to buy anything, I will remember to check Super Payments first. A large range of suppliers available on the app. Have told Family about Super Payments. Thank you to Quickvit , some months ago, for the prompt to use Super Payments. ☺️
15 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to share your experience here and for leaving us a wonderful 5 star review. We really appreciate your positive words and we're delighted to hear you're enjoying Super! 🤗
Terrible Experience: No Order Confirmation, Unhelpful Support, and a Broken Gift Card
I placed an order with Nike through Super Payment two weeks ago and have had nothing but issues. I never received an order confirmation, and despite reaching out multiple times, I've yet to get any response or refund. On top of that, the "gift card" they provided doesn't even work. Their customer service has been virtually unhelpful, offering little to no support. Extremely disappointed with this experience and wouldn't recommend using this payment method.
UPDATE:
Super Payment recently contacted me and provided instructions on how to use the gift card they issued. However, I am very unhappy with this outcome as I never requested a gift card; I simply wanted to purchase an item. I have demanded a refund for the gift card, but they have yet to issue it. This situation has been frustrating, as it is not what I intended when making my original purchase.
27 November 2024
Unprompted review
Reply from Super Payments
We're really sorry to hear this Abdulhayy! You were in touch with our team who advised that your gift card carried a balance and was available to use. Nevertheless, our team will aim to resolve this as promptly and efficiently as possible with our third party provider. Please keep an eye on your inbox for more updates.
UPDATE:
Our team have advised that you were trying to use the gift card on the NIKE's US website instead of the UK website and have provided you with the relevant instructions on how to resolve this.
Our team remain on hand to offer any additional assistance you may need.
So easy to pay very straightforward
9 December 2024
Unprompted review
Reply from Super Payments
Thank you for taking the time to leave us your 5 stars and feedback, Maria! 🤗
Great sweet shop easy to buy fast delivery love the sweets ££
Great sweet shop easy to buy fast delivery ❤️ the sweets
9 December 2024
Unprompted review
Reply from Super Payments
Thank you for your 5 star review, John! We hope you enjoy your sweets. 🍬
Reply from Super Payments
Thank you so much for your 5 star review, Wayne! We're delighted you're enjoying the speed and convenience of paying with Super. 🎉
Reply from Super Payments
Thank you for taking the time to leave us a 5 star review, Kayla! 🎉
Really easy to use superpay and love…
Really easy to use superpay and love getting the cash rewards
5 December 2024
Unprompted review
Reply from Super Payments
We're soo have to hear this, Michelle! Thank you for taking the time to leave us a review. 😀
It was easy to navigate and accumulate…
It was easy to navigate and accumulate cash back great site
3 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to share your experience and leave us a 5 star review!
Reply from Super Payments
Thank you so much Donna! We're happy to hear how easy it is you find paying with Super and the rewards which come with it. 🥳
Reply from Super Payments
We're delighted to hear this! Thank you for leaving us 5 stars - we really appreciate it. 😊
Reply from Super Payments
We love to hear it, Amy! Thank you for your 5 stars. ✨
Reply from Super Payments
Thank you for reaching out here, Arfa!
Similar to Visa and Mastercard, we are a payment provider and unfortunately, do not have access to back end systems.
Please kindly reach out to the brand you shopped with to acquire the relevant details pertaining to your order, including refunds.
Of course, if there's anything else we can support with, please let us know.
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