Very easy to deal with and if you have an issue they are quick to respond.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more
Company replied
Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more
Company replied
I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more
Company replied
Company details
About Super Payments
Written by the company
|
Welcome to Super We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers. Over 2.5 million people have already used Super to pay and save in the UK. Learn more at superpayments.com: |
|
| Get started |
|
|
||||
|
Start saving with Rewards from your favourite brands today.
|
||||
|
||||
|
|
|
|
|
Why Super?
|
|
✅ Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.
✅ Shoppers earn Rewards, money off their next purchase with the same brand. ✅ Amazing brands, spanning all retail industries. |
|
|
Contact info
123 Buckingham Palace Road, SW1W 9SH, London, United Kingdom
- support@superpayments.com
- superpayments.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
Very disappointed that I had been using Super Payments and all of a sudden without any notice they restricted me from my account and locked me out, I used to recommend it but now I would not at all.
22 January 2025
Unprompted review
Reply from Super Payments
Thank you for your review, Cirese. Can you please contact our team via support@superpayments.com so they can look into this for you? We hope to hear from you.
Very terrible service and company
Very terrible service and company, I made an order, got a confirmation which I still have as proof, almost a month after, I didn’t get update on delivery, I contacted customer support and I was told it was an error on their part and though I paid, it wasn’t ordered.
Till now, no refund or order placed.
I won’t recommend, the so called bonuses are not accessible, they may be worth something for only students.
Pls avoid
26 December 2024
Unprompted review
Reply from Super Payments
Thank you for review, Adewale.
For us to offer our users cash rewards on their favourite brands, we purchase a gift card on your behalf which is then applied to your purchase; this happens in real time and in a matter of seconds. These instances are rare and what happened is, payment was taken, we tried to apply the card however, an error occurred via Boohooman at the time of purchase. This will explain why did not receive communication from Boohooman.
We tried our best to get the gift card refunded for you however, as you got in touch after the 14 day threshold, we were unable to do this.
That said, you still have the gift card and pin which remains active and available to use.
Our team will always remain on hand and support as best as they can.
Scam to scams
Avoid any payments to this co.pany who hides scams companies. I've made a payment to a company through Super payments and money gone with no product and no refund. Asked Super to give details and to refund the money and they said they cannot to this. Avoooooid themmmm
2 January 2025
Unprompted review
Reply from Super Payments
Thank you for sharing your experience here, Alexe.
As communicated, as a payment provider unfortunately, we do not have access to back end systems.
Please kindly reach out to the brand you shopped using the details we provided you with to acquire the relevant details pertaining to your order.
For anything else we remain here to support.
Great can’t complain alway good to get…
Great can’t complain alway good to get money back lol
17 January 2025
Unprompted review
Reply from Super Payments
We love to hear it Leon! Thank you for providing us with your 5 stars. 🤩
Reply from Super Payments
Thank you for your 5 star review, Alexandru! We're happy to hear that you find Super so easy to use and convenient. 🚀
Easy to use
My experience has been very Easy to use and very useful aswell.
16 January 2025
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to share your experience here, Alexander! We're delighted to hear you're enjoying the seamlessness of paying with Super. 🥳
As a Business we would recommend…
As a Business we would recommend avoiding, payment open to mass fraudulent use.
Superpayments do not routinely carry out 3DS and security checks for payments under £250. This leaves business liable and unprotected against fraudulent activity as Card Merchants will always find against you even if you have both a signature and photo of delivery as basic 3DS etc has not been completed.
What makes it worse is then SuperPayments own Compliance Team blame you for the problem and place a hold on your account and also your money.
My suggestion to companies think if using SuperPayments is to avoid. They may not charge fees but your potential losses could be significant
1 December 2024
Unprompted review
Reply from Super Payments
Thank you for sharing your feedback here, Daniel. We’re sorry to hear about your experience and some of the challenges you’ve faced. Protecting our merchants from fraudulent transactions is a top priority for us, and we empathise with you.
The decision to remove your account was based on instructions from one of our third-party providers, which ensures we meet industry regulations and security standards. While these measures are in place to safeguard all parties, we apologise for any inconvenience this may have caused.
We also wanted to take the opportunity to highlight that as part of our continuous improvement efforts, merchants have recently been provided the ability to enable 3D Secure (3DS) for any transaction over £0.01. This can provide additional protection and mitigate the risk of fraudulent activity for smaller transactions as well.
We value your feedback and are committed to continuously refining our processes to better support all of our merchants.
Reply from Super Payments
Thank you for leaving us a review, Mark! 👏
Get money off regular purchases
Get money off regular purchases, simple and straightforward. Absolutely brilliant
10 January 2025
Unprompted review
Reply from Super Payments
Thank you so much, Paul! We're delighted to hear you're enjoying the ease of paying with Super and making the most out of those Cash Rewards. 🚀
Brilliant & easy way to pay x
10 January 2025
Unprompted review
Reply from Super Payments
Thank you so much for your 5 star review, Debra! 💫
Reply from Super Payments
Love to hear it, Aiden! We're happy to see you're making the most out of paying with Super and taking advantage of those cash rewards. Thank you for providing us with your 5 star review! 💸
Very easy to use
Very easy to use, bit of an issue to start where i couldn’t see a transaction, but was quickly sorted out by Antonio, thank you
6 January 2025
Unprompted review
Reply from Super Payments
We're so happy to hear this, Adie! Thank you so much for your 5 stars and kind words. Antonio will be very happy to receive this feedback. 🎊
I have not been using Super Pay for…
I have not been using Super Pay for very long. However, I had a technical issue and reached out for help. I did not have to wait very long to get the help required to resolve the issue I was experiencing. Antonio was very quick in responding and a big thank you to him.
3 January 2025
Unprompted review
Reply from Super Payments
We're delighted to hear this Michael! Thank you so much for taking the time to share your experience and kind words. We'll be sure to feed this back to Antonio. Thank you for your 5 star review. Our team remain on hand to support. 🤗
Very easy to use and a cash reward
Very easy to use and a cash reward. Why would you not use it?
6 January 2025
Unprompted review
Reply from Super Payments
We're glad you agree, Phil! Thank you for taking the time to leave us a review - we're grateful for your 5 stars. ✨
Reply from Super Payments
Thank you so much for your 5 stars Collette! 🤩
Reply from Super Payments
Aww, thanks Dolly! We're really happy to receive such wonderful feedback. Thank you for providing us with your 5 stars. 😊
Easy to use super fast payments never…
Easy to use super fast payments never had an issue with payments
3 January 2025
Unprompted review
Reply from Super Payments
We're so happy to hear this Collette! Thank you so much for taking the time to leave us a 5 star review and for sharing your experience. 🤗
Super fast payments
Super fast payments. Never had an issue and very easy too use.
2 January 2025
Unprompted review
Reply from Super Payments
This is great to hear, Amanda! Thank you so much for your 5 stars. 🤩
Good and easy way to pay
Good and easy way to pay. I have been using this APP for over a year now never had a problem.
2 January 2025
Unprompted review
Reply from Super Payments
We're delighted to hear this, Robert! Thank you so much for taking the time to share your feedback here - we really appreciate it. 🎊
Easy to use as Cash Reward app
31 December 2024
Unprompted review
Reply from Super Payments
Thank you so much for your 5 stars and positive review, Christiana - we really appreciate it! 🥳
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.