This is the first time I have EVER ordered new tanning bed bulbs from this store and also the first time they have ever been delivered without a few being broken! Amazing packaging, quick delivery, an... See more
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We had great experience with Sun Tanning,and in the house delivery was great, they had to put up our stairs To second floor,these Guys where great at their job,Thank you Sun Tanning
Researching all the available bed options and providing companies, it appeared this unit was most likely to meet our needs. We were not disappointed. The unit arrived earlier than promised in perfect... See more
Wonderful packaging practices! My set of bulbs arrived packaged very well! Also they shipped really quick! This company is top notch and very organized. Amanda also checked in with me multiple times t... See more
Company details
Written by the company
The Sun Tanning Store offers tanning beds, booths, lamps, spray tanning supplies, red light therapy, and salon equipment with free shipping on most orders over $49.99. Loyalty program members can receive discount codes of 20% to 60% off for some spray tanning solutions, self tanners and resale products while earning redeemable points on orders. We maintain a warehouse in Illinois and some of our products ship direct from the manufacturer. We have been selling online since 2011 and are an authorized distributor for every manufacturers on our site.
Contact info
North Gould Street 30, 82801, Sheridan, United States
- (321) 392-4786
- info@suntanningstore.com
- suntanningstore.com
4.8
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Awesome Supplier
I have used Sun Tanning Store as my supplier for almost 5 years now. They have been very reliable over the years and super responsive anytime I’ve had a question or concern. Their level of customer service and loyalty program has resulted in me not even wanting to look elsewhere.
6 September 2023
Unprompted review
Reply from Suntanningstore
Rachel, we really appreciate you taking the time to submit this review and share your experience as a successful business owner that has worked with us for so long. It has really been a pleasure supporting you and watching your business grow every year. We hope to continue earning your business and always appreciate your support. Thank you!
Not customer supportive- Expect disappointment!!!!!
Ordered my residential tanning bed on March 30th and it was charged on my credit card on April 6th. I understand I had a 7week waiting period when I placed my order. On May 20th, I emailed Steve for an update. 6 days later, Amanda replies that she will contact the factory and find out the shipping date. No response. I called on June 2nd, left a message. No response. On June 6th, I emailed again for information. Again, Amanda emailed she will check with the factory and get back to me. I'm done with the runarounds!!!! I called the factory myself and got my information. Sun Tanning Store is not a customer supportive business. Will never order from this place again.
6 June 2023
Unprompted review
Orded a booth in Feb 23
Orded a booth in Feb 23. I am still waiting to get any shipping confirmation Jun 23. Amaanda has stopped replying to my emails. I was told 4-6 weeks to ship and since then Amanda has used every excuse in the book. We feel taken advantage of and angry. I gave Amanda until tomorrow to reply with a shipping date. I will persue both legal and financial paths to get my money back and also petition the Federal Government for felony charges. Terrible!
1 June 2023
Unprompted review
Reply from Suntanningstore
Dear Kerry, I am sorry you were frustrated by the situation. We worked to explain the factory was experiencing an unexpected delay in receiving a critical parts shipment from Europe need to complete your ESB Oasis 36 booth that extended the completion time at the ESB factory. There are also times during the top of the tanning season (March through June) when volumes can spike 10x above baseline and it may take a few days to obtain the manufacturing status of a specific bed or booth inside the factory. We do understand it can be frustrating to wait for status updates sometimes during this period and we do apologize. I carefully reviewed the records and see on June 1st Amanda sent you an email updating you on the full situation inside the ESB factory and explained that they expected your booth would ship between June 2nd and 9th and you replied to her that same day. You booth then did ship from the factory with SAIA on June 7th and was subsequently delivered. I also see that after you accepted the delivery you emailed us to reported you found the shipping company had scratched the center panel of your booth but you had missed that during your inspection before signing. I see that we immediately asked the factory to order you a complimentary replacement skin for that panel on June 20th. We were happy we could help you with that replacement part and hope you are now enjoying your new tanning booth. We do appreciate you sharing your feedback here and apologize again for any misunderstanding and your frustration.
Apparently you can't talk to anyone on…
Apparently you can't talk to anyone on the phone about your order..it's been 9 weeks since I placed an order
12 May 2023
Unprompted review
Reply from Suntanningstore
Dear Shannon, I am sorry you were frustrated by the situation during the high point of the buying season when volumes experience a significant spike. Our phone number is (321) 392-4786 and see that we communicated with you numerous times on both online chat and also email updating you on the status and explaining the factory was experiencing a delay in receiving a parts shipment from Europe need to complete your ESB Oasis 36 tanning booth that extended their completion time at the factory. There are times during the top of the tanning season (March through June) when volumes can spike to over 10x baseline and it may take longer than normal to obtain updates from inside the factory and we appreciate it can be frustrating to wait during this period. I see your ESB Oasis 36 Booth was shipped by the ESB factory on June 6th and subsequently arrived but you reported that SAIA had damaged the center panel and you rejected that box (which was indeed the correct action to take). I see that we then worked with you to have ESB ship you a new replacement center panel at no charge to correct the situation and complete your booth. I do apologize for the frustration you experienced during the process and hope you are now enjoying your new Oasis booth.
terrible do not purchase from here.
21 March 2023
Unprompted review
Excellent communication.
Excellent communication and very quick shipping. We ordered 48 bulbs. They all arrived in perfect condition. Excellent packaging. We installed them this weekend and there is big difference in the quality of these bulbs. We were worried about them being shipped, but the whole process was perfect. Amanda was great!
3 January 2022
Unprompted review
Amanda went above and beyond to get my…
Amanda went above and beyond to get my order to us quickly and safe. The forst ones I ordered wasn't available but she quickly resolved it and upgraded us to a hotter bulb. We couldn't be more pleased with the bulbs or our experience. I would highly recommend the suntanningstore.com to anyone looking for bulbs. Thanks again for everything!
Grant
18 December 2021
Unprompted review
Completely Satisfied with order!
Searching around for hard to find tanning bulbs, SunTanningStore had them. Amanda, from Customer Service, answered all of my questions, and was able to match the 120w Radiance 75i for my tanning bed, with great pricing. Upon order (14 bulbs), items were shipped out within 24 hours with four day delivery. The bulbs fit correctly, and perform great.
If someone is concerned about getting the correct replacement bulbs for a tanning bed, check with SunTanningStore for replacement advice, ordering, and shipping without delay.
21 October 2021
Unprompted review
Not Disappointed
I was a little aperhensive when seeing a negative review left by another person so i decided to call the company and speak to to them directly before i placed my first order. I have now placed several orders for my business both small and large (over $3000.00) and not once had any issues. they are not only very helpful but also hands down the cheapest seller of Norvell products when you sign up for their free spray member program.
17 September 2021
Unprompted review
DONT EVER BUY ANYTHING FROM THIS COMPANY EVER!!!!!!!
Their response DISGUSTS ME please read this and please take it from me that this company completely screwed me over & yes my bank agreed with them sadly due to their warehouse confirming the weight of the package which means absolutely nothing! It’s all a lie my bf was a witness that day I opened that package on my kitchen counter to find 1 only 1! Exfoliating mitt sitting at the top of the kraft papers. This company made a big mistake that they will never own up to & have banned me from their site which is too bad for them because I would’ve been a great customer.
DO NOT EVERRRR EVER BUY ANYTHING FROM THIS COMPANY EVER!
THEY ARE LIARS CHEATS AND THIEVES!
I purchased a 24 pack of norvell pre exfoliating mitts from here and they only sent me 1 mitt when I contacted them they said I’m lying and trying to get free product. So no refund no replacement nothing and when I disputed my charge with my debit card company they won! I am so furious I can’t believe they are getting away with this please please don’t buy stuff from them purchase straight through the sunless companies website
I do not care what you have to say and what your “evidence” says I know the truth I know what I saw when I opened my package I know you guys made a mistake that’s all that matters. I’m not petty enough to cause a scene over $60 worth of product. I GOT SCAMMED FROM THIS COMPANY PLEASE MAKE SURE YOU TAKE A VIDEO OF YOURSELF OPENING ALL OF YOUR PACKAGES SO YOU HAVE PROOF DON’T MAKE THE SAME MISTAKE I DID IN TRUSTING THIS COMPANY.
19 July 2021
Unprompted review
Reply from Suntanningstore
We are always very disappointed to see an unhappy customer and go to great lengths to resolve any situation constructively. We do not sell these individual exfoliating mitts and only stock and sell the full retail counter displays that includes 24 of the mitts. In this situation our warehouse, UPS, and the customer's credit card company all reviewed the available evidence. The final decision of our warehouse staff and also the customer's own credit card company was that the large 24 pack display case was shipped and received by the customer.
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