Sunnygo Reviews 

360
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, most reviewers were let down by their experience overall. People frequently reported receiving poor quality or incorrect items that did not match the advertised descriptions, leaving many feeling frustrated. Customers also struggled with unreachable customer support, missing confirmation emails, and completely unresponsive communication channels when attempting to resolve problems. Some reviewers were happy with resolutions after receiving full refunds or having their concerns properly sorted out by the team. Others mentioned that customer service quickly rectified problems once direct communication was successfully established with the business. A few consumers even noted that their orders eventually arrived correctly and they were pleased with the items received.

What people talk about most

Order

People report negative experiences with order processes, frequently highlighting issues with incorrect... See more

Product

Customers had negative experiences with product, expressing deep dissatisfaction with items that failed to... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the response time from customer service.... See more

Refund

Consumers find refund experiences frustrating due to poor communication and ignored emails. Many reviewers... See more

Customer communications

Users describe negative interactions with contact due to unresponsive customer service and a lack of phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a garlic chopper. Was due to be delivered and was at home when delivery company stated unable to deliver. Courier now shows as cancelled by sender. Numerous efforts made to contact sunnygo on... See more

Company replied

Rated 1 out of 5 stars

One star is too many! Rubbish product not at all like the superb Facebook advert. I stupidly fell for it twice once as Sunnygo and once as their other name Vyjoy. It was a folding solar charger with... See more

Company replied

Rated 1 out of 5 stars

Zero stars if I could award. Do not order as item has not arrived and no response from their support team. They also didn’t send a confirmation email but immediately took money from my bank account. T... See more

Company replied

Rated 1 out of 5 stars

One star is too many. Purchased and received cameras for car which were supposed to be cordless they are not plug in cigarette lighter. Sent Emails requesting details how to,return goods no respon... See more

Company replied


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(360)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rust remover waste of time got lots of…

Rust remover waste of time got lots of small bottles but product doesn't work knew it would be to good to be true.
Don't buy huge con Although very disappointed with the product their response has been immediate and very positive .

3 June 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a review.
We are very sorry for the inconvenience caused to you. We will also improve our services.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

definitly do not buy

definitly do not buy from here I have been trying for 8 weeks to get details on how to send my rubbish item back,upteen messages,emails NO REPLIES !!

22 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

I ordered some vacuum packs for…

I ordered some vacuum packs for travelling. I never received them. The company has not responded to my communications about this. Poor show!

17 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Beeswax DOESN'T WORK

I ordered a beeswax item and it does not work. It stank like vinegar and it made my wooden shelf worse! I sent Four emails to their customer service department and they didn't bother to reply. I wanted a refund but fat chance of that happening. I will NEVER use this company again. Terrible product, terrible for customer service. Wish there was a minus star I could give them. In future I will check here for honest reviews on company products.

20 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

They don’t care for customer service

I made an order recently and then changed my mind within minutes. The website states orders can be cancelled prior to shipping. Three emails sent and no response to order cancellation request. Under uk law I am allowed to change my mind for online orders within 14 days. This is very very poor and I advise all to stay away from this so called company

19 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Rubbish in every sense

Rubbish in every sense. Poor delivery updates, shockingly awful quality, no response to emails and failure to comply with their own terms. Do Not Use

Thank you for comment but seeing as you didn’t reply to previous company emails I certainly won’t be responding to some unrelated obviously private email.

20 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

TOTALLY DODGY WEBSITE

TOTALLY DODGY WEBSITE! AVOID AT ALL COSTS!
This is my email to their only contact address:-

I recently purchased a pack of 3 of the Sakerplus Multifunctional Vegetable Peeler.
What I eventually received (almost 2 weeks later) is not the item as pictured or described on your website:
= It is much smaller than described in both dimensions
= The handle should be ergonomically designed wood - these are cheap, small and uncomfortable metal
= The blade does not have a large curved surface area, as stated, and is badly finished and not sharp
= Unlike the ones advertised and shown, these have a dangerously sharp and pointy extra part on the blade that causes an injury hazard to the hand in use.
This is unacceptable and, in order to avoid a very bad review, pointing out all these problems, I expect either that they are replaced asap with the correct items, as advertised and shown, or a full refund including the shipping cost.

I have had no reply of any kind, even after resending the same complaint along with a request for a return address, as advised on their website. This has been several weeks now. Definitely dodgy - A BIG SCAM!

UPDATE: Since submitting the above review, I have received both a response to the review and an email, apologising for the bad experience and actually refunding the full amount, as requested. So it seems they are trying to perform properly, just a lot to be done to change for the better - like sending the right goods as advertised!

17 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a review.
We sincerely apologize for the inconvenience caused to you. We will also improve our services.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

😡😡 WASTE OF MONEY!! 😡😡

I ordered the new upgraded stool (larger) which looked great being a tall guy myself. It showed a pocket hanging from the sides and also the Velcro pocket on top of the seat.
I collected it last night and opened it this morning extremely disappointed. It was the small version the so-called top Velcro pocket and the hanging side pocket were both situated underneath the seat. £23 in total wasted. More suited for a small child than a 6 foot eight man. Stay away from this company as it cares more about your money than the product you’re buying.

19 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Very bad experience I have been scammed…

Very bad experience I have been scammed by this company till today a have not received what I paid , I can’t contact them ,fake publicity and disappointment I don’t recommend to anyone buy with them

9 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Brought wireless cam for car

Brought wireless cam for car
Received and is not wireless doesnt connect to wifi what a load of rubbish now trying to get. Oney back

26 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Don’t use this company,there customer…

Don’t use this company,there customer service completely ignores you.I ordered a metal chopping board and it arrived but it is faulty and sharp,totally unusable.Shocking company do not order from them.

9 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

msuny 3928007

Order number: m suny 3928007
I ordered one pack of beeswax floor polish which clearly isnt beeswax, cost over £14 for a tiny bottle. They sent, and charged for 4 bottles totalling about £34. Complete rip off you'd need 100 bottles to do an average floor. DO NOT BUY

Still waiting…..
Ive now received 2 replies saying they are looking into my case. I’ll wait…

Still waiting...

I have changed my surname since registering with Trustpilot. It is now Lyddon in case this is causing problems with my complaint

3 meaningless replies now
Still waiting

4th reply which thanks me for choosing their excellent services and looks forward to serving me again. No mention of returning my money. No chance I will ever buy anything from Sunnygo and I suggest no one else does either. SCAM

Silence. DO NOT BUY

14th June… same meaningless reply. Avoid this company like the plague

11 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 4 out of 5 stars

Good outcome

I am happy to be able to reverse my previous review as the company has contacted me and have refunded me for the full amount. Thank you. It is a shame, though, that they could avoid all the negative comments just by responding to messages sent to the customer services.

15 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Camera arrived after 4 weeks

Camera arrived after 4 weeks, not wireless at all, complete lie. Cannot set time and date using instructions. It would be more suitable to put in a christmas cracker. I would like a refund.

Update: I have just received a full refund following this review. Excellent service for the refund.

16 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a review.
We sincerely apologize for the inconvenience caused to you. We will also improve our services.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

I purchased and received cameras

I purchased and received cameras for car which were supposed to be cordless they are not plug in cigarette lighter.The product is rubbish and usless.
I sent emails requesting details how to, return goods no response also request refund no reply. No contact number provided.no details in package how to return.
Poor customer service. Order Number: msuny-3993407

25 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

If I could give them minus 5 I would

If I could give them minus 5 I would. What a bunch of scammers my previous review they send me an apology and ask me to text them so we can settle this. And then they said to delete my negative review and they will refund me been over a month no refund as if I am going to delete my other review people have to see with what scammers they are dealing with. Guys don't u ever buy anything from them. PLEASE

12 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

They doubled up on my payment and…

They doubled up on my payment and order, overcharging me by £70.96 and I immediately emailed them twice but no response and after I left my Trustpilot review they contacted me and sent my prompt refund. They assure me that they will improve their customer service so I hope they do

27 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a review.
We sincerely apologize for the inconvenience caused to you. We will also improve our services.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Useless Magnetic Fly Threader & Knot Tying Tool

A complete waste of money, not a chance this will work so don’t be fooled

8 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

I purchased and received cameras for…

I purchased and received cameras for car which were supposed to be cordless they are not plug in cigarette lighter.The product is rubbish and usless.
I sent an email requesting details how to,return goods no response also request refund no reply. No contact number provided.no details in package how to return.
Poor customer service. Norton antivirus blocked the sunnygo.co.uk site and it says that sunnygo.co.uk is a fake e-store. Hackers create fake online store to look like a real store, so that they can try to steal your personal info or money. Order Number: suny-28170.

5 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Scam Wireless dash cam

I'm very disappointed with this product. I feel that I've been deceived. I specifically bought this on the understanding that it was completely wireless only needing to be charged up whenever necessary. This was clearly stated, and demonstrated, to be the case in the Instagram post where it was advertised, and from which I followed the link to make the purchase. I want my money back. Please send me the return details.

The above is an email I sent. Still waiting for a reply. The order number is: msuny-3962882

I'm pleased to say that I have been refunded my payment into my account on 11th May.

6 May 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We are extremely grateful for your updated feedback. We are very pleased that we have resolved the issues for you. We apologize for any inconvenience caused to you before. We will also improve our services and look forward to serving you again.
Best regards,
Customer Service Team

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