Very polite person on the phone, was not pushy or trying to talk me round. Very knowledgable about everything repeated stuff that I hadnt heard talked me through everything to make sure i was getting... See more
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Review summary
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Reviews shaping this summary
Very pleasant gentleman called Jay handled our policies,quick and efficiently, he explained everything clearly and the whole prices was wuick and easy from beginning to end! Would definitely recommen... See more
Proffesional, polite and informative. Got me to sign up after explaining that the policy still pays out in first year for accidental death and at least money back if medically die through illness in f... See more
I took this policy out as my mum had he plan with sun life & I was happy how her experience was so I decided to also take out the policy now im 50 giving me peace of mind .
Company details
About SunLife
Written by the company
This is the SunLife
SunLife, the 200 year-old company
SunLife is one of the UK’s best-known financial services companies, dedicated to making things as straightforward and good value as possible, with benefits specially developed to meet the needs of everyone over 50. We help people protect their world, prepare for the future and pursue their ambitions – with services such as over 50s life insurance, our Guaranteed Inheritance Plan, and equity release.
Contact info
United Kingdom
- 0800 904 7674
- sunlife.co.uk
4.8
Excellent
26K reviews
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Reply from SunLife
Good afternoon David,
Thank you for taking the time to leave us your review and I'm glad to hear you found our online application process easy to use.
If you require any assistance regarding your policy at any point in the future, please don't hesitate to contact out Customer Services team on 0800 008 6060, Monday to Friday 8am-8pm.
Alternatively, you can contact me directly by email at social@sunlife.co.uk should you need to.
Thanks
Dan
SunLife
Explained well and answered all my…questions
Explained well and answered all my questions Beth was very pleasant. And helpful
10 July 2026
From beginning to registering
From beginning to registering , no fuss andceasy to register. Thank you
2 July 2026
There good but only put 3 stars because…
There good but only put 3 stars because off the wait for the thankyou gift vouchers because ime am existing customer and was only topping up my life cover
19 October 2025
Reply from SunLife
Good afternoon,
Thank you for taking the time to leave a review, and I'm sorry you weren't fully satisfied with your experience on this occasion. I will make sure this feedback is passed onto the relevant team.
I'd be happy to check your records to ensure your application has been processed correctly and that your gift card is due to be received within the correct timescales.
I will ensure this is investigated by our Customer Service team who will be in touch in due course to ensure everything is correct.
In the meantime, if you need to contact me directly, you can email me at social@sunlife.co.uk.
Kind regards,
Jenni
SunLife
The ladyi spoke to was lovely and was…
The ladyi spoke to was lovely and was very helpful. The service was great. Thank you.
9 July 2026
I gave 5 stars because lizzie helped me…
I gave 5 stars because lizzie helped me all the way through the process and did not pressure me in to spending more than I need to so thank you
7 July 2026
was very friendly
9 July 2026
It was quick and simple to set up and…
It was quick and simple to set up and tom was a lovley man freindly and explaned each step thoroghly
9 July 2026
If everything in life was as simple as…
If everything in life was as simple as taking out an over 50’s plan then the world, well, my world would be a better place
9 July 2026
I am just simply happy with sun life…
I am just simply happy with sun life you are excellent
9 July 2026
First class service
First class service and explained very well. We completed numerous quotes until we reached the correct S/A and monthly payment.
9 July 2026
excellent customer service advisor
excellent customer service advisor. easy to understand ,no pressure to purchase. value for money
2 July 2026
So easy to open up an over 50 sunlife…
So easy to open up an over 50 sunlife plan, all done in less than 10 minutes
9 July 2026
I received a letter just before my…
I received a letter just before my birthday about a funeral plan
I decided to fill all the details in online and thought no more of it,two days later I recieved a phone call from Sunlife telling me I had not completed the form and would I like to resolve the matter over the phone and once again thought no more of it.
The following day I recieved my policy and two days later another policy,I checked the policy numbers and both were different ,so to cut a long story short I now have two funeral policies and double the monthly payments,I have since cancelled both polices because I do not feel confident in the way Sunlife runs there business.
2 July 2026
Reply from SunLife
Good afternoon Terry,
Thank you for your review and my apologies for the upset and confusion caused.
Please be assured we will investigate this further and I have raised your concerns with the relevant team to get this underway.
In the meantime, if I can be of any further assistance, please don't hesitate to contact me at social@sunlife.co.uk
Thanks
Dan
SunLife
Carol was absolutely brilliant great service explained everything to me gave me options
Carol was absolutely brilliant a great service and fab customer service. Thank you.
Application was easy and very quick.
9 July 2026
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