I purchased their Vegan Vanilla Protein, Vegan Clear protein and Magnesium supplement. Vegan Vanilla is a big success. I love its taste and consistency. Vegan Clear protein is a total disaster. I... See more
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I have ordered 100mg duo pack of kaneka coq10 The reason I chose this brand was that it has been qualified as a pure product and it’s vegan. The delivery time was respected and the benefits of this p... See more
There are products I LOVE from this brand: the Melatonin in spray, the Matcha Latte, the Curcuma latte, and several vitamins. Today I ordered the protein Cappuccino and the taste is horrible. Everythi... See more
Company replied
The best one quality pure supplements available in the UK. Every woman needs Iron Bisglycinate, Vitamin C, because we all have low ferritin level and it's affects absolutely everything in women's... See more
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Herbal Medicine Store
- Pharmaceutical Products Wholesaler
Written by the company
Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
Contact info
Potsdamer Straße 83, 10785, Berlin, Germany
- service@sunday.de
- sunday.de
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am extremely disappointed with the…
I am extremely disappointed with the service at Sunday Natural. I returned a product within the 14-day window as per EU consumer rights—my package was sent back at the beginning of March. Despite doing everything correctly on my end, the refund is still not processed.
What’s worse: I had to do all the investigating myself. Hermes, their logistics partner, was kind enough to explain to me that Sunday Natural is supposed to pick up returns from the depot themselves—something they still haven’t done.
Meanwhile, Sunday Natural has stopped replying to my emails and instead sent me a 10% discount code for my next order. That’s not only insulting, it’s completely unprofessional. I’m not planning to place another order after such a terrible experience.
They are abusing basic customer rights and ignoring their responsibility. This kind of behavior is unacceptable from a company that claims to care about health and wellbeing.
I am still waiting, and I will not give up on my rights as a customer.
Avoid if you value your time, money, and respect as a customer.
10 March 2025
Unprompted review
Reply from Sunday Natural
Dear Erzsébet Schrammel,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered with the return process and the delay in processing your refund.
We are pleased to inform you that we have now confirmed receipt of your return, and your refund has already been processed.
Regarding the return investigation, please note that it is the usual process for customers to initiate the investigation with the carrier in case of issues with returns. This is because, in this case, you entered into a contract with Hermes for the return shipment, and they are responsible for handling any inquiries regarding the delivery process. Unfortunately, we are unable to initiate the investigation ourselves.
We deeply regret the frustration caused by this experience, and we appreciate your patience as we worked to resolve the issue. Your feedback is valuable to us, and we are continuously working on improving our services.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind regards,
The Sunday Natural Team
Good Overall experience
I recently started using products but overall ordering experience was good and smooth, till now it is all good with products as well.
20 April 2025
Unprompted review
Everything is fantastic
Everything is fantastic. I love the packaging, website and quality of products.
20 April 2025
Unprompted review
Customer service is very poor
Customer service is very poor. Only an email address found after searching for quite sometime. Why don’t Sunday natural want their customer service details shown clearly? When you finally find a link to contact customer service you see a message… link does not work! If unfortunately you suffer a reaction to their products they do not offer any support or refund. Whilst I found the other products I have ordered satisfactory the lack of customer service does not sit well with me so I will continue my search to find suitable products. It’s such a shame that this company do not put more effort into their customer service & support. Slow delivery is also another factor to consider.
21 January 2025
Unprompted review
Reply from Sunday Natural
Dear Lorena,
Thank you for your feedback — we’re truly sorry to hear that your experience didn’t meet your expectations. We’d like to clarify a few points and offer our support.
We do provide a contact form for all inquiries, as well as a chatbot on our website to assist with common questions. We’re sorry if these were difficult to find or if a link didn’t work — could you let us know which one? We’ll gladly investigate and correct it.
If a reaction to a product occurs, we understand how frustrating that can be. While we’re not permitted to offer medical advice, our team is always available to help clarify product details and ingredient information, and we do our best to find a fair solution in such cases.
Our delivery times are typically 1–3 business days (within Germany), as stated on our website. If there was a delay in your order, we sincerely apologize — we're happy to look into the cause and, if necessary, initiate an investigation with the delivery service.
We’re sorry to hear that this experience has made you reconsider, especially as you were otherwise satisfied with our products. Our team is always here to help, and we’d be grateful for the chance to support you better. Please feel free to reach out via our contact form at any time.
Kind regards,
The Sunday Natural Team
Don't use them, unreliable
I have ordered a specific supplement from sunday.de. as they deliver to the UK and i couldnt find this supplement elsewhere. I have paid an additonal 6gbp for the delivery, supplement was 20+gbp.
Unfortunately, I received a completely different product. I have instantly complained via their email address and requested that they send the right product.
So then i received a reply in German (thanks google translate) that to send back what i received at my own cost??!!! To Germany!!
No apology, nothing!!! I mean how is this my fault that they packed the wrong item and they want me to pay for it?? And they dont even promise say that they send the right product after that...
So please avoid this company if ordering from the UK! Not reliable! Non existent customer service.
28 March 2025
Unprompted review
Reply from Sunday Natural
Dear Barbara,
We sincerely apologize for the error with your order and any frustration this has caused. We understand how disappointing it is to receive the wrong product, especially when ordering from overseas, and we regret the inconvenience regarding the return.
To investigate this matter thoroughly and find the best solution for you, we require your order number. This will allow us to quickly access your order details and understand what occurred.
We are also sorry for any communication issues caused by receiving a response in German. We are reviewing our processes to ensure that customers receive responses in the appropriate language.
Once you provide us with your order details, we will get back to you as soon as possible.
Yours sincerely,
The Sunday Natural Team
Best Omega 3 options for vegans on the market
As a vegan I need to have omega 3 in my diet and every once in a while I search for a better alternative, but it has been months since I buy their products and countless hours spent without finding something better. The amount of DHA and EPA per capsule is not comparable to the alternatives where you might have to take double or more the amount of capsules for the same dose. And taking other supplements, it is nice to take as few as possible. Keep up the good work.
1 April 2025
Unprompted review
Good quality
Products are of high quality and packaging was so good..
I loved their tea for pregnant women..
Just a warning: the multivitamin tablet for pregnancy has a strong aversion smell, maybe because of iron.
21 March 2025
Unprompted review
Shipping was pretty fast and product…
Shipping was pretty fast and product seems to be really good. Why I removed a star, is because I would really love a description on the products what they do, benefits, what it's good for or prevents that would really help.
17 March 2025
Unprompted review
Mancata assistenza per errata destinazione ordine
Causa mia inavvertenza circa la mancata modifica di indirizzo del mio ordine (24 febbr) però immediatamente segnalata all'assistenza clienti, non riesco a ricevere il pacco...! Sunday non ha letto la mail e ha spedito al vecchio indirizzo.
Al corriere (SDA/poste.it) che ha chiamato per la consegna del pacco all'indirizzo sbagliato ho fornito per ben tre volte quello nuovo ma il pacco non arriva.
Ho inviato tre mail a @Sunday Natural per assistenza a risolvere il problema ma non rispondono...
Due to my inadvertence about not changing the address of my order (24 Feb), however immediately reported to customer service, I cannot receive the parcel...! They did not read my email and sent the order to the old address.
To (SDA/poste.it) who was going to deliver to the wrong address, I provided the correct one but the parcel does not arrive.
I sent e-mails to @Sunday Natural asking for assistance to solve the problem but they do not reply....
7 March 2025
Unprompted review
Reply from Sunday Natural
Gentile Valeria Casadio,
La ringraziamo per il suo feedback.
Ci scusiamo profondamente per l’accaduto e per il ritardo nella nostra risposta.
Abbiamo provveduto a risponderle in data odierna, 10.03.2025, in quanto al momento riceviamo un alto volume di richieste da parte dei nostri clienti.
La invitiamo pertanto a seguire la procedura descritta nella nostra mail, in modo da poter svincolare il suo ordine.
Ci scusiamo nuovamente per l’inconveniente e la ringraziamo per la sua pazienza.
Le auguriamo una buona giornata.
Il team di supporto Sunday Natural.
Non existing customer service in Italy
I can only agree about the customer service (in Italy): non existing! I’m having a lot of problems with the delivery (with an order I make two weeks ago) and there’s no one you can talk with to find a solution, you can just send an e-mail and wait days and days…
PS from 03/04/2025: Your reply is only partially correct: I received my order just after a lot of calling and talking with the delivery company who finally understood that Sunday Natural was not going to fix the issue so they decided to help me. They did it, while your customer service just responded with useless e-mails.
3 March 2025
Unprompted review
Reply from Sunday Natural
Dear Alex,
We are sorry to hear that you experienced difficulties with the delivery and were not satisfied with our customer service. We sincerely apologize for any inconvenience.
After reviewing your case, we can confirm that your order has now been successfully delivered. Additionally, our customer service team responded to your inquiry on the same day. Please note that we do not operate on weekends, which may have caused the impression of a delayed response.
Once a package has been shipped, our influence on the delivery process is limited, as it is handled by Post Italy. However, we understand that this can be frustrating, and we are always here to assist you if needed.
If you have any further questions, please feel free to reach out to us again.
Best regards,
Your Sunday Natural Team
Worst customer service ever
Worst customer service ever.
Yes good product but if you have a broken product once - they won’t give you the money back or give you a discount code that actually works for the entire order. I no longer will order from them because the products are too expensive for not getting any costumer care.
25 February 2025
Unprompted review
Reply from Sunday Natural
Dear Amanda,
Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with our customer service. However, we want to clarify that we do offer replacements for products damaged during delivery. To resolve this issue quickly, please provide us with your order number so we can investigate the case and reach out to you directly. We look forward to hearing from you and want to ensure your experience with us is a positive one.
Kind regards,
The Sunday Natural Team
Vitamins-Dream
Thank You for providing me with Your Services and Supplements. Best regards Anna Maria
18 February 2025
Unprompted review
Tried to place an order with different…
Tried to place an order with different billing address compared to delivery address. Of course, provided the same phone number for both addresses despite being in different countries. When pressing to pay, the process just stops. No message, no explanation, no buy. Rubbish in my book.
8 February 2025
Unprompted review
Reply from Sunday Natural
Hello Fredrik,
We’re sorry to hear about the difficulties you faced while trying to place your order. If you selected a payment method but nothing happened after clicking "Buy now," or if an error message popped up, we recommend the following steps:
First, try deleting the saved payment method in your account's "Payment methods." Then, add your preferred method to the shopping cart and save it. If you encounter the same error message again, or if clicking "Buy now" doesn’t work, consider selecting and saving a different payment method.
It's also possible that there are items in your cart that are no longer available. In such cases, we suggest removing those items. If you're still having trouble placing your order, trying a different browser might help.
If you’re still unable to complete your order and nothing happens when you click "Proceed to checkout," we advise you to follow these steps:
Remove all items from your shopping cart and log out of your account. Thank you for your understanding.
Next, clear your cookies and browser cache.
Then, log back into your account and re-add the products to your cart. To check out, simply click on "Checkout."
We hope these suggestions help you successfully place your order.
If the issue continues, please don't hesitate to contact our customer support at service@sunday.de.
Best regards,
Sunday Natural
Great products
Great products, easy ordering process, timely delivery. Satisfied with experience.
3 February 2025
Unprompted review
Really good products with a great…
Really good products with a great Price–quality ratio. The supplements I've ordered came neatly packed in a darkened glass bottle. The packaging is really pretty and I'll reuse the bottle after I'm done with all my Capsules.
I purchased Myo-Inositol btw. - works well so far :)
3 February 2025
Unprompted review
Great service and quality
Always good delivery and quality. One time I did not like the quality of a product and it was easy to communicate the issue and to exchange the item.
18 December 2024
Unprompted review
dreadful
ordered a product, paid for DHL delivery, no tracking number given, no sign of the product being sent, refuses to reply to emails. escelated to paypal refund. dreadful company to deal with.
12 January 2025
Unprompted review
Reply from Sunday Natural
Dear Mark Dillon,
Thank you for your feedback, and we sincerely apologize for the inconvenience.
We understand your frustration, and we regret the delay. However, we’ve already sent you the tracking details via email yesterday evening. Please kindly check your inbox as well as your spam or junk folder, as our email might have ended up there.
Your order has already been dispatched, and you can track it using the link we have sent you via email.
We appreciate your patience and hope the tracking information helps. If you have any further questions or concerns, please don’t hesitate to reach out again.
Thank you for your understanding, and we apologize once more for any inconvenience.
Best regards,
Sunday Natural
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