Suitnegozi Reviews 453

Reply from Suitnegozi

Updated Mar 24, 2026

Dear Customer,

We thank you for your feedback, although we regret reading your dissatisfaction. We would like to clarify that, as stated in our sales policies and communications, Suitnegozi reserves the right to cancel orders or discontinue promotions in the event of obvious technical errors, such as the price update error that affected your purchase.
Regarding the management of this issue, we have acted with the utmost transparency, seeking a fair solution for all customers affected by the same system error. We do not believe it is right to grant individual preferential treatment in the face of a collective issue. Our email communication was cordial and timely, providing explanations and alternative solutions, contrary to what you reported.
While we understand your disappointment at not receiving the item at the incorrect price, we reiterate that we acted in full compliance with the rules and with the professionalism that distinguishes our boutique. We are confident that the quality of our usual service will, in the future, offer you a more comprehensive view of our customer service.

Best regards,
Suit Staff

UPD:

Dear Customer,

Thank you for updating your review. We carefully read your comments and appreciate your criticism.

We sincerely apologize if our previous response and the proposed solution seemed like a mere formality. We understand that receiving a discount code identical to one you've already used isn't, from your perspective, a concrete gesture of thoughtfulness, but for us, it means remaining consistent with our ethics and treating all our customers equally.

The technical error that affected our catalog was an exceptional event that doesn't reflect the standard of excellence we aim to offer, and which fortunately we already offer.

Best regards,
Suit staff

Reply from Suitnegozi

Mar 3, 2026

Dear Dalia,

We apologize for your inconvenience, but we believe it is essential to clarify the circumstances based on DHL's official records to provide a transparent view of the incident to the reader.

Our investigations reveal that, after our prompt intervention on February 2nd to complete the missing documentation, the DHL operations team contacted the recipient by telephone on February 6th to request information that, by law, is the sole responsibility of the importer. Despite our attempts to contact the recipient and following the instructions on the dedicated portal, the lack of response within the expected timeframe forced the courier to initiate the return process on February 12th.

Customs regulations are established by the authorities of the destination country, and the sender does not have the legal authority to act as the recipient when requests concern personal data or import authorizations. Regarding partial refunds, our policy stipulates that if a shipment is returned to sender due to the recipient's failure to cooperate with customs authorities, the buyer will be responsible for the shipping and return costs.

We firmly reject the accusation of being unpleasant, as we provided unwavering support while we were able to resolve the issue. Invoking a chargeback, despite evidence of our correctness and the authorities' failure to respond, further complicates the resolution of the case. We remain available to provide all official DHL documentation to support our position.

Best regards,
Suit Staff

Reply from Suitnegozi

Jan 19, 2026

Dear Customer,

We are deeply sorry to hear of your dissatisfaction and would like to clarify what happened, as our customers' trust is fundamental to us. We would like to reassure you that we have video footage from our quality control department taken while your order was being packaged, and from this video, we took a photo clearly showing that the Moorer jacket was brand new, intact, and complete with all original labels and tags. We also confirm that the photo sent to you accurately portrayed your item, as we could not have photographed other similar items as your size was the last one left in stock at the time of shipment.

We are always ready to accommodate our customers, however, we must adhere to specific guidelines: your order was delivered on January 12th, and you did not receive notification until January 16th. For safety and security reasons, product anomalies should be reported within 24 hours of receipt, to prevent the product from being tampered with. We also regretfully note that your story has changed over time: you initially stated that you received a black jacket (a color our company has never handled for that model), then moved on to a complaint about the tags. Finally, in the various emails exchanged with our support team, you never mentioned the presence of stains, a detail we are only now learning with surprise.

We remain convinced of our good faith and the authenticity of our products, certified by direct relationships with the brands, and we remain at your disposal for any further clarification in the appropriate forums.

Best regards,
Suit Staff

Reply from Suitnegozi

Jan 10, 2026

Dear Customer,

We apologize for your dissatisfaction, but we feel it is our duty to correct what we stated in order to provide our readers with transparent and truthful information.
From analyzing the video footage you sent us, it became clear that the bag has no scratches, scratches, or damage to the leather, but only small residues of technical glue. These are traces of manufacturing that can sometimes be found on handcrafted luxury items, as is the case with your bag.
In our previous communication, which we are publishing for transparency, we explained:

"What you noticed are not defects, but residues of the glue used by the artisans. Since these are delicate items, our policy requires us to ship the products exactly as they arrive from the brand, sealed and intact, to guarantee their absolute authenticity. We are not permitted to intervene directly on the items before shipping."

We provided you with precise instructions on how to remove these residues in just a few seconds with a soft cloth and a neutral cream. In the same email, we asked you to test the solution and let us know if the mark had disappeared, reassuring you that, if not, we would look for another solution together.
Unfortunately, we have not received a response from you or an update on the outcome of the test, but we have found this review directly.
We firmly reject the accusation of "fraud": the product is new, authentic, and structurally intact. We were and remain fully available to resolve the issue if the suggested cleaning was unsuccessful, but the lack of feedback from you has prevented us from proceeding further with our support.
We remain at your disposal should you wish to resume the dialogue through our official channels.

Best.
Suit Staff

Reply from Suitnegozi

Jul 25, 2025

Dear Qianyu,

We're sorry to read your review and understand your disappointment, but we'd like to clarify a few points regarding your experience.

Our e-commerce policies apply exclusively to end customers, not resellers or buyer. We noticed that your orders appeared to be intended for resale, given that you purchased 20 Moncler jackets in different sizes per order, and for this reason we attempted to contact you in advance.

As you mentioned, the order was placed on Saturday at 4:00 a.m. (Italian time). Our offices are closed on weekends, so our email informing you that you would incur duties and taxes for the single order shipped arrived on Monday. We did not receive a response to this communication before shipping.

When you asked us why the other two orders were cancelled, we reiterated that you would be responsible for the duties and taxes, further confirming our suspicion that the items were intended for resale. Your subsequent refund request for the other two items has reinforced this belief.

We're sorry you're disappointed with our approach and our products. We'd like to emphasize that as long as your orders were shipped under favorable conditions, such as the numerous purchases of Moncler jackets in different sizes, everything has always been smooth.

We hope this explanation clarifies the situation.

Best regards,
Suit Staff

Reply from Suitnegozi

Updated Jul 8, 2025

Dear customer,

You placed your order on Saturday, June 28, 2025 at 10:55 PM, our offices are closed on Sundays, so we returned to work on Monday, July 1st and immediately processed your order at 9:58 AM.
Your shipment was handed over to the courier, and consequently left, on July 1st at 12:36 PM.
During checkout you selected standard shipping, which requires 5-7 working days for delivery in Europe. Since Saturday, July 5th and Sunday, July 6th are NOT working days for couriers, your shipment appears to be within the expected delivery times.
To speed up the process, we have opened a request for a reminder with the courier and will contact you promptly as soon as they give us an answer.

Best regards,
Suit Staff

Reply from Suitnegozi

Jun 23, 2025

Dear customer,
Thank you for contacting us!

We are happy to inform you that we have been official retailers of luxury brands for over 30 years. All our products are new, certified and 100% authentic.

We truly hope that this information will reassure you and encourage you to become our valued customer. We look forward to seeing you on our e-commerce site suitnegozi.com or directly in our boutiques.

See you soon!
Suit Staff

Reply from Suitnegozi

Apr 30, 2025

Dear Client,

We are following up on your review, and as we did via email and would like to provide you with some clarification regarding your comments.
The antiqued effect present on the metal elements is a distinctive and intended element of Gucci's design.
We also confirm that, as per the new company policy, Gucci no longer includes authenticity labels with identification codes inside the packaging. Instead, only a booklet containing instructions for the care and maintenance of the item is provided.
To avoid possible confusion in the event of a return, our quality control staff notes with a pencil the specific code and color code of the bag referred to on the bag's care and maintenance booklet.
We have made it clear that they have an internal function only. This temporary marking allows us to associate the item with the relevant care and maintenance booklet for our internal processes. As you will have rightly observed, this is a mark that is easily removed with an eraser.
Regarding the delay in delivery, we would like to emphasize that our company has no direct responsibility for it. Shipping times and documents required by customs are currently affected by U.S. customs procedures and newly introduced regulations. We understand your disappointment with the inconvenience, but these are circumstances beyond our control.

Hoping that we have been clear an.
Best Regard,

Suit Staff

Reply from Suitnegozi

Mar 4, 2025

Dear Customer,

We are sorry to hear that your experience with our e-commerce was not satisfactory.

We understand your disappointment regarding the return request for the bag. However, we would like to clarify some key points:
- Before shipping, each item is subjected to rigorous quality controls. Our video recordings confirm that the bag was shipped in perfect condition;
- Your initial return request was motivated by the "color" of the product. At that time, no defect or damage was reported;
- Upon receipt of the return, we found a clear groove on the leather of the bag. The photos we sent you clearly document the damage;
- Only after we communicated the damage we found, you began to accuse us of having sent you a defective product.
All the products we sell must comply with high quality standards, imposed by the luxury brands of which we have been official retailers for 30 years, which is why we cannot accept returns of damaged items.
The now damaged bag cannot be resold in any way, especially out of respect for our future customers. Therefore, we will send the item back to you.

We are aware that this decision may not be in line with your expectations, but we hope that you can understand our position.

We remain at your disposal for any clarifications.

Kind regards,
Suit Staff

Reply from Suitnegozi

Jan 14, 2025

Dear customer,
we are very sorry that your experience with us was not to your liking.
Let's summarize what we communicated to you via email in the following days.
Your order was delivered on December 17th to the address you entered during the purchase. The return terms useful for making the request are 14 days from the moment the package is delivered to the recipient, the deadline for you expired on December 30th. You made the return request on January 6th and, certain of doing something appreciated, we accepted your request anyway.
Once the bag returned to our warehouses, the quality control department employees found the defective leather and the missing brand tag, without which the bag cannot be resold.
When we sent you the rejected return email, you promptly wrote to us that you had never used it. We questioned the quality control department employees and asked them to carry out a second quality check to confirm what you told us. In order for the check to be more accurate, we asked them to carry it out using very strong lights, just to be sure that the bag was not damaged as you wrote to us. From this second check, we noticed, in addition to the damaged leather and the missing Brand company tag, that the metal buckle of the bag was scratched, and that the anti-use cord that we apply to the SUIT tag during the order preparation phase is very different from the one we usually use. We have also attached the photos of what we communicated to you.
We have also requested the recordings of the quality control department cameras dating back to December 14, the date on which your order was prepared and from these you can clearly see that the bag was shipped in perfect condition and above all equipped with the Brand company tag.
We are very sorry for this review of yours, on our part there has always been maximum clarity and desire to meet you halfway. You can consult our return policy which states that the return is accepted only if it is suitable for resale and unfortunately your return did not meet this standard.

We are sure of your understanding and we greet you.

Suit staff