Subdial Reviews 2,237

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff. Many people appreciate the competitive pricing for both buying and selling watches, and the overall user experience is frequently described as seamless and efficient. The products themselves are often noted for their excellent condition and accurate descriptions. However, some customers also noted an occasional issue with receiving a different watch model or size than initially described.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Product

Users describe positive interactions with the product. Many customers express delight with their watch... See more

Price

People report positive experiences with price, consistently finding fair and competitive offers. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to sell my watch and asked a well known watch seller and buyer a price they offered me a figure and told me if it wanted servicing or anything the price would come off that figure I was not th... See more

Rated 5 out of 5 stars

Really superb experience of trading in and looking to boost from their fantastic watch collection. Wanted to drop off in person but need not have worried for next time via insured courier. Felt... See more

Rated 5 out of 5 stars

I have both bought or sold a number of watches with Subdial over the last couple of years. They keep in contact throughout the process and transactions are quick. Unlike many watch sites, they provi... See more

Rated 5 out of 5 stars

Another watch from my collection sold via the consignment service at a better net price than I would have got as a private seller. Subdial really takes all the hassle out of trying to sell a watch you... See more


Company details

  1. Watch Store
  2. Online Marketplace

Written by the company

Subdial is a home for watch enthusiasts to discover, manage and trade watches. We're turning the traditional dealer model on its head: our network-powered trading model allows users to take control of the collecting journey by accessing a global network of watches that aren't on the public markets.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Highly Recommended.

I recently sold my watch through Subdial and had a very positive experience.
I'm not an experienced seller and was a bit daunted by the options available to sell a watch but everyone was super helpful and informative and made me feel very comfortable about the process.
My watch sold quickly, I received a price I was happy with and was informed of progress throughout.
The only issue now, though, is that I have a bit of money burning a hole in my pocket and a weekly drop to look forward to!
Would highly recommend.

10 December 2025
Rated 5 out of 5 stars

Great experience selling my watch…

Great experience selling my watch through Subdial. The process was smooth from start to finish, communication was clear and professional, and I felt confident throughout. Payment was prompt and everything went exactly as promised. Would definitely recommend Subdial to anyone looking to buy or sell a watch.

8 December 2025
Rated 5 out of 5 stars

Exceptional Service when selling my Rolex!

I recently sold my Rolex watch to Subdial, and I have to say their service was absolutely first class. The entire process was seamless, professional, and gave me real peace of mind. From the initial competitive quote and communication to the secure collection and prompt payment, everything was handled with great efficiency. I would highly recommend Subdial to anyone looking to buy or sell a luxury watch. A fantastic experience all around!

27 November 2025
Rated 5 out of 5 stars

Alice & Karl were super when I dealt…

Alice & Karl were super when I dealt with Subdial.

They were professional, understanding, flexible and a total credit to Subdial. I would highly recommend this company and would not hesitate to purchase from them.

A big thumbs up from me!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier platform

Great UI to track your consignment, great staff who know their stuff. Top tier service and platform for all watch enthusiast.

28 November 2025
Rated 5 out of 5 stars

White Speedy

I've just received my white Speedmaster today and I couldn't be happier. The condition is exactly as described and the whole process was simple and hassle free. These guys are the real deal and when I'm after my next watch, I won't hesitate to use them again.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

First class act now growing everday

Just completed a deal on a watch with Christy and all went very well from start to finish this time
This is a young company and are getting better everyday my first time with them was not so good and I left a one star review since then I have been dealing with Christy one of the founders who has changed everything he worked very hard to right the wrong from the first trade and gave me so much attention to help in many ways,my resent purchase went so well and 5 star was perfect if you read GQ this month there is a double page on sundial and the way they work very good read and put this company right up there

22 November 2025
Unprompted review
Rated 5 out of 5 stars

This is the place to buy your watches!

This is the third time that I’ve now used Subdial and every time has been first rate. Everyone is very speedy to reply and all very welcoming and well informed.

I had an issue with one of my purchases and they were very quick to have these issues rectified which is the hallmark of a great business because the aftercare matches the sales and enquiry stage which is seldomly found these days.

I will continue to recommend these guys to everyone as usual. Can’t thank them enough for everything that they’ve done for me.

20 November 2025
Rated 5 out of 5 stars

Thanks Karl and subdial

Thanks Karl and subdial. Very happy with everything. Love my 16750 and pleased that the ceramic Pepsi will be off to good home.

26 November 2025
Rated 5 out of 5 stars

Easy to deal with

First time using. seamless very professional and everything went well.
Watch as described and trade price content with.
Will recommend and use again.

22 November 2025
Rated 5 out of 5 stars

High Quality Online Retailer

Excellent secure selling process and customer notification when selling a Rolex watch. However, some patience is required with timelines for advertising etc. I would certainly recommend Subdial as a high quality online watch retailer.

18 November 2025

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