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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful, well-constructed garments, noting the excellent quality and variety of styles that suit different ages and occasions. Many people appreciate that the products are true to size and look just as pictured online, often receiving numerous compliments when worn. Reviewers also highlight the prompt delivery and the ease of the return and exchange processes, with refunds typically processed in a reasonable timeframe. However, some customers also noted issues with orders not arriving, with both the company and delivery services blaming each other. A few other people also felt that the return costs were unclear and varied significantly, and some experienced delays in receiving refunds. There were also occasional complaints about poorly made clothes with cheap-feeling fabric or items arriving with defects.

What people talk about most

Product

Customers generally express satisfaction with the products, often praising the quality, design, and fit of... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the well-made garments... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the ordering process very... See more

Return policy

Consumers find the return policy to be ambiguous, with some reporting positive experiences such as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used StyleCheat a few times, especially when going on holiday or for an occasion. Most recent purchase was a lovely dress from the sales. I haven’t had any troubles returning items either and... See more

Rated 5 out of 5 stars

I love this brand for their beautiful, well-constructed garments, and that they offer a range of styles to suit all ages. I have many pieces from Style Cheat and I particularly like their winter knitw... See more

Rated 5 out of 5 stars

Great communication and excellent delivery. I love style cheats products, I often buy their dresses for weddings and formal occasions and think the quality is lovely. They have a variety of patterns a... See more

Rated 5 out of 5 stars

Fabulous website that easy to use. The products are fantastic and true to size. Their offer of a mystery bag has resulted in me finding some amazing things I wouldn't usually pick for myself but I ha... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Men's Clothing Store

Written by the company

Style Cheat's mission is to deliver our customer affordable wardrobe essentials quickly that consist of timeless prints and directional colour palettes.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incorrect item sent yet I pay for return

Received completely the wrong colour dress yet, not only had to pay £4 for returning it, but they have said they will not refund the full amount too. I checked the reviews before ordering from them for the first time but clearly not well enough. Really disappointed - don’t risk ordering from them.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good quality items

I ordered 3 Mystery bags and loved everything in them. Absolutely no hesitation in buying again or recommending and I get lots of compliments on several of the items when I’m wearing them.
There was some stain damage to one of the items in the bag, but contacted customer services and a replacement item was shipped out straight away. Great service.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Actively being ignored now by Holly, hasn’t replied to 4 of my emails asking for her to send me the gift card I’m owed.. they owe me £27 on a gift card but will not give me it. Before this I made two orders and waited days realising I’m not getting any updates, until I had to contact to ask when it’ll come and then they finally emailed to say they’ve cancelled the orders (twice) as they didn’t have it in stock and that they’ve changed warehouses so don’t have the same stock, yet it’s still all on their website so no doubt more and more people are having the same issue. They need to sort that out immediately. Just shocking replies. Now she’s stopped replying. The whole gift card back instead of a refund is an absolute joke. Had to buy stuff just to make up my moneys worth even though it’s not suitable but I’m not sending It back cause I’ll just get yet another gift card. And I’m still awaiting a £27 gift card that she won’t send! I’ve never dealt with such a crap company I’m so gutted I used this site honestly.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! Take your money when they have no stock!

Placed an order 11 days ago, no delivery received, I chased and have only now been told my items are out of stock. Asked to cancel the order, no response at all and still waiting for my refund. I will never use this site again, awful!

4 April 2025
Unprompted review
Rated 1 out of 5 stars

No refund

the dress was a terrible fit
So i returned it. Still no refund upon chasing
Terrible. Not happy at all

The customer service is mega poor. Worst ever. Sent blunt messages. I will advice all my friends and family never to order from them.

Basically fobbed me off and stolw my money never again it was over £50. And they just kept it. The item was returned on 7th and today is 18th.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing - do not recommend

I ordered a mystery bag which cost £42. When it arrived, nothing fit at all. I contacted customer services to be told there was nothing that can be done. Mystery bags are non returnable, yet many on Facebook I can see have had exchanges offered at the very least.
A complete rip off

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Would never purchase anything from…

Would never purchase anything from these again. Placed an order they took my money. Then nothing. No order. No update. No reply to messages even though they say reply within 48 hours. Terrible customer service

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing clothes, great prices

Amazing clothes, great prices! I have ordered a good few things now from stylecheat - love it and the styles of clothes. Such good value and quality. I ordered something that went out of stock and they immediately gave me a discount. Great company and think I am going to order my wedding dress from them!

3 March 2025
Unprompted review
Rated 1 out of 5 stars

I would not buy from here again

I would not buy from here again, I had to pay for delivery and return despite spending £70. The dress that came was of poor quality.
Took far too long to receive a refund item confirmed as received by company on 29th January yet reading not received until 20th February.

20 February 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Kelly,

Thank you for taking the time to leave a review of our service.

I’m sorry to hear that the dress did not meet your expectations in terms of quality. We strive to produce high-quality garments and appreciate your feedback.

I can see that your item was delivered on January 29th, and a refund was issued on February 12th, which falls within our standard processing timeframe of 15 days from the date of delivery to our warehouse.

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

Fantastic and personal customer service

I ordered a mystery parcel and one item was too small so they sent me a return label and sent me a replacement within days and the item was fab - I just sent photos of what I already had so they didn’t duplicate the item - common sense prevails - love it

14 February 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Roberta

Thank you so much for taking the time to share your experience! We're thrilled to hear that you were happy with the replacement item and that the process was quick and hassle-free.

We always strive to make things right for our customers, and it’s great to know that a little communication helped avoid duplicates and find the perfect item for you.

We truly appreciate your support!

Kind Regards,
Holly
Stylecheat

Rated 1 out of 5 stars

Really poor returns policy

Really poor returns policy, they only allow you 14 days to raise a return... Wasn't aware of this and wasn't indicated on paperwork when I received item. I've never came across this issue with other companies as it's usually atleast 28days.

15 February 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Harleen,

Thank you for taking the time to leave a review of our service.

I’m sorry for any disappointment regarding our returns policy. Our policy allows 14 days to initiate a return, and this is clearly stated in the returns section of our website. We do our best to make this information easily accessible so our customers are aware before making a purchase.

I understand that other retailers may offer different timeframes, and we appreciate your feedback.

Kind Regards,
Holly
Stylecheat

Rated 5 out of 5 stars

Happy customer

This site is my new guilty pleasure been happy with all my purchases to date and recently had the several of the mystery bags and loved them! Would recommend 👌

31 January 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Nat,

Thank you so much for your kind words! We're thrilled to hear that you've been enjoying your purchases and that the mystery bags have been a hit.

It’s fantastic to know we're your new guilty pleasure—nothing makes us happier than happy customers! We truly appreciate your recommendation and look forward to bringing you more pieces you'll love.

If you ever need anything, please don’t hesitate to reach out.

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

Mystery bags

I have recently purchased the mystery bags, occasion wear and casual wear.
Really happy with the products received in both bags.
Delivery was really quick too.

5 February 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Michelle

Thank you so much for sharing your experience! We're delighted to hear that you loved the items in both your occasion wear and casual wear mystery bags. It’s fantastic to know that our quick delivery met your expectations as well.

We really appreciate your support and look forward to bringing you more pieces you’ll enjoy. If you ever need anything, please don’t hesitate to reach out!

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

great value mystery box

I ordered a mystery box and was really impressed when it arrived! I got 4 really nice items, was great value for money

3 February 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hello,

Thank you so much for your lovely feedback! We’re thrilled to hear that you were impressed with your mystery box and found it to be great value for money.

It’s always wonderful to know that our customers are happy with their surprise selections. If you need anything else or have any questions, please don’t hesitate to reach out—we’re here to help!

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

5 star service from Holly

5 star service from Holly! Will definitely shop here again, mystery bundle was fantastic value. Made contact to report a small issue, super quick response and all sorted in lightening speed! Couldn’t ask for more.

31 January 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Elaine,

Thank you so much for your kind words! We're delighted to hear you had a fantastic experience with Holly and that you loved your mystery bundle. Providing quick and helpful service is our priority, and it’s great to know we hit the mark!

We truly appreciate your support and look forward to welcoming you back for more shopping. If you ever need anything, please don’t hesitate to get in touch—we’re always here to help!

Kind Regards,
Holly
Stylecheat

Rated 5 out of 5 stars

Bridesmaids Dresses

Being a bride comes with so many challenges and the pressures with arranging a wedding can be very intense. However, Style Cheat was able to deal with ten issue with the upmost professionalism. I received prompt responses and it was clear they wanted to work with me to find the best solution for Style Cheat and me as a customer which I really respected. Based on my experience with Style Cheat, it provides faith that not all customer service online is bad. Thank you for your help and for helping towards my happy day!

27 January 2025
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Jess,

Thank you so much for taking the time to share your experience. We know how important it is for everything to go smoothly when planning a wedding, and we’re so glad we could support you during such a special time.

It’s fantastic to hear that our team’s professionalism and prompt responses made a difference. We always strive to find the best solutions for our customers, and your kind words truly mean a lot to us.

We’re honoured to have played a small part in your big day, and we wish you all the happiness in the world! If you ever need anything else, please don’t hesitate to reach out.

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

Great items

Have bought a few things now and all great quality and the fit is great. Would definitely recommend

10 December 2024
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Jennifer,

Thank you so much for your kind words!

We're thrilled to hear that you appreciate our quality and fit.

Looking forward to serving you again soon,

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

Great customer service

Great quality for reasonable prices especially with the sales often on, customer service team are so helpful and quick to reply and exchanges quick and easy

23 December 2024
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hi Daisy,

Thank you so much for your kind words!

We're thrilled to hear that you appreciate our quality and value, especially during our sales. Our customer service team works hard to provide quick and helpful support, and it's wonderful to know their efforts made your experience enjoyable. We’re also glad that our exchange process met your expectations.

Looking forward to serving you again soon,

Kind Regards
Holly
Stylecheat

Rated 5 out of 5 stars

Loved what I ordered

Loved what I ordered, material really soft and sequin skirt was gorgeous

16 December 2024
Unprompted review
StyleCheat logo

Reply from StyleCheat

Hello,

Thank you so much for your kind words! 😊 We're thrilled to hear that you loved your order and that the soft material and gorgeous sequin skirt met your expectations. Your satisfaction means the world to us, and we hope to see you again soon!

Kind Regards,
Holly
Stylecheat

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