Study Active Reviews 823

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the clear and easy-to-understand study materials and online platform. Reviewers are particularly impressed with the quick response times from customer service and the overall efficiency of the service provided. However, some people were dissatisfied with the quality of support, mentioning issues with communication, slow updates, and conflicting information. A few other people also felt that the online platform was glitchy and that the voice on the training courses was monotonous, making it difficult to absorb information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers praise the smooth and well-explained... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the supportive and... See more

Service

Customers had positive experiences with service, often highlighting the clear explanations and supportive... See more

Response time

Clients share positive opinions on response times, with many praising the quick, clear, and genuinely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience during my in person assessment. All went smoothly, whole process explained before we started which helped to put me (and my client) at ease. The gym was on the smaller side bu... See more

Company replied

Rated 5 out of 5 stars

Study active have been incredible in helping me get my level 2 & level 3 qualifications. They have been supportive throughout the whole process and have helped me when I have needed it to make it... See more

Company replied

Rated 5 out of 5 stars

Exam completed for level 2 Gym Instructor. After a round trip of 15 hrs to get down to Welwyn Gardens from Scotland were I was met by Colin one of your study active assessors.A Very polite gentlema... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with the Level 2 gym instructor course. Study material was really clear and useful, I really liked the videos that supplement the work. Charlie was fantastic during my... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Career and Education Provider
  3. Education Center
  4. Educational Institution
  5. Fitness Center
  6. Personal Trainer

Written by the company

Study Active is one of the UK’s leading and most established providers of Personal Trainer qualifications. Study Active is an Active IQ approved centre delivering CIMSPA endorsed and Ofqual regulated Gym Instructor & Personal Trainer courses, delivered by online and blended learning. Rated “Outstanding” by CIMSPA and “Highly Recommended” by ukactive, Study Active prides itself for delivering exceptional course quality, cutting edge innovation, and excellent customer service. In addition to Personal Trainer courses, we also offer the prestigious RSPH Level 4 Award in Nutrition as well as a range of other professional development courses. We also pride ourselves on the careers support that we provide our graduates due to our substantial links with nationwide Gyms and Personal Trainer companies. Our holistic approach makes us a very popular choice for anyone wanting to enter and progress in the fitness sector.


Contact info

4.8

Excellent

TrustScore 5 out of 5

823 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I'm absolutely made up I chose with…

I'm absolutely made up I chose with study active everyone I've dealt with have been very supportive in every aspect of me trying to achieve my goals .I would highly recommend and also hopefully Chris the assessor got my feedback he was excellent in the role he does and went the extra mile in helping me achieve my assessment.

23 December 2024
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Reply from Study Active

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Study Active, and we’ll be sure to pass on your feedback to Chris. It's great to know he went the extra mile to support you in achieving your goals. Kind Regards, Study Active

Rated 5 out of 5 stars

Chris took me through the final…

Chris took me through the final assessment and made the experience surprisingly enjoyable! Brilliant at calming nerves, very helpful insights and feedback, altogether extremely nice bloke!

19 December 2024
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Reply from Study Active

Thank you for your feedback! We're so glad to hear that Chris made your final assessment an enjoyable experience. We'll be sure to pass on your kind words – it's great to know he helped calm your nerves and provided valuable feedback. Kind Regards, Study Active

Rated 5 out of 5 stars

Chris Walsh really made the exam…

Chris Walsh really made the exam enjoyable and as easy as possible. He managed to treat the line incredible well between being social and friendly whilst being professional.

23 December 2024
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Reply from Study Active

Thank you for your feedback! We're delighted to hear that Chris made your exam experience enjoyable. We’ll be sure to pass along your kind words to him! Kind Regards, Study Active

Rated 5 out of 5 stars

Thank you

Thank you Study Active Team for the support and brilliant educational experience and the qualifications.
The guidance from tutors, the videos, the manuals and the overall opportunity to ring the tutor, ask questions and get the support make the educational journey easier and successful. The options to submit a video or to book an assessment give a flexibility and meet the needs of a learner. The support of the tutor during practical assessments brings the knowledge and skills out of you and makes the thorough experience comfortable, enriching and successful.

23 December 2024
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Reply from Study Active

Thank you so much for your wonderful feedback! We're thrilled to hear that the support, resources, and flexibility made your learning experience successful and enriching. It's great to know that our tutors helped bring out your skills and made the practical assessments comfortable. We wish you all the best in your future endeavors! Kind Regards, Study Active

Rated 5 out of 5 stars

Easy instructions

Easy instructions, excellent learning resources. Staff communicate quickly via email and telephone.

17 December 2024
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Reply from Study Active

Thank you for your feedback! We're glad to hear that you found the instructions clear, the resources helpful, and the communication prompt. We appreciate your support! Kind Regards, Study Active

Rated 5 out of 5 stars

Excellent Course

Excellent Course for level 2! Very clear and guided. Exams were well planned and Chris was a great examiner making the whole thing much less stressful!

23 December 2024
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Reply from Study Active

Thank you for your great review! We're so pleased to hear that the Level 2 course was clear and well-guided, and that Chris made the exam experience stress-free. We appreciate your feedback! Kind Regards, Study Active

Rated 5 out of 5 stars

Great communication

Great communication, courses look great.

24 December 2024
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Reply from Study Active

Thank you for your feedback! We're glad to hear that you’re happy with the communication and courses. Kind Regards, Study Active

Rated 5 out of 5 stars

Really enjoyed the Long Term Conditions…

Really enjoyed the Long Term Conditions course that I've just completed. I was very grateful for all of the help and guidance provided by Rebecca with my case study. She was very patient and thorough, much appreciated!

23 December 2024
Unprompted review
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Reply from Study Active

Thank you for your wonderful feedback! We're so glad to hear you enjoyed the Long Term Conditions course and that Rebecca’s support with your case study was helpful. We’ll be sure to pass on your appreciation to her! Kind Regards, Study Active

Rated 5 out of 5 stars

The highest level of support and understanding

Simply an outstanding company. Amazing content, user friendly online resources, communication, reliability and more importantly top class customer service and the highest level of support. If I could rate higher I would . Keep it up!

20 December 2024
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Reply from Study Active

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a positive experience with our content, resources, and customer service. Your kind words mean a lot to us, and we’ll continue to strive to provide the best support possible. Kind Regards, Study Active

Rated 5 out of 5 stars

L3 Long Term Conditions Course

Claire, who called upon receipt of my brochure request, was very friendly and not over bearing, ie, I didn't feel like she was all out to sell me the course. Claire understood what were my requirements were and I didn't feel rushed when I asked questions.

10 December 2024
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Reply from Study Active

Thank you for your kind words! 🌟 We’re so pleased to hear that Claire provided friendly and supportive service. She’ll be thrilled to know she made such a positive impression! Kind regards, Study Active

Rated 5 out of 5 stars

Great experience, especially the practical exam

I had an excellent experience completing the L2 Fitness Instructor Course. The content was both informative and practical, with well-structured and easy-to-follow manuals. The combination of e-learning and coursework was incredibly effective in helping me retain the material. That said, I found the practical exam to be the most beneficial part of the course. Chris created a comfortable environment for both me and my client, and throughout the assessment, he not only evaluated my performance as an instructor but also provided valuable feedback and even some extra tips for several exercises. I feel much more confident after that day, both from a technical and a professional perspective. Thank you!

6 December 2024
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Reply from Study Active

Thank you for your fantastic review! 🌟 We’re so glad you found the course content engaging and the practical exam valuable. It’s great to hear that Chris’s support boosted your confidence—he’ll be delighted to hear your feedback! Kind regards, Study Active

Rated 5 out of 5 stars

Study Active have been a great…

Study Active have been a great education provider for me.
They are always on hand to answer any questions I've had.
The online learning is done in a way that allows me to easily learn when I choose too and the final assessment I had was truly an enjoyable experience thanks the assessor Chris Walsh, who was amazing at making an anxious student alot calmer.
I look forward to continuing my education with Study Active as I plan on enrolling in a referrals L4 qualification next year.
Many thanks to Chris and the whole Study Active team!

6 December 2024
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Reply from Study Active

Thank you for your wonderful feedback! 🌟 We're so pleased you enjoyed your learning experience and that Chris helped make your assessment a positive one. We’re excited to support you with your Level 4 qualification next year! Kind regards, Study Active

Rated 1 out of 5 stars

Study unactive experience!!! …

Just tried to enquire about a course and had to contact them 3 times before they got back to me Also when they did call the woman who spoke to me was very condescending and rude !!
It's safe to say I will not be spending my hard earned money with this company!!!

Just a quick response to your reply ....firstly it was the third day I was waiting for a reply so you simply did not get back to me on the same day !!!....then I sent the info requested by one of your colleagues and I was happy with the answer but unhappy with the attitude of whoever spoke to me ....she was abrupt and condescending...I have subsequently signed up with an alternative provider and added an additional course, .....they got back to me promptly and was very professional...and cheaper!!!

27 November 2024
Unprompted review
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Reply from Study Active

Dear Ted,

Thank you for writing a review. I can see you called in yesterday and left a message with some questions - and we got back to you the same day, which is always our aim, even in busy periods.

You asked about remission from a module of a course based on previous study and a senior tutor gave you the correct advice on this. I'm sorry if our advice was not what you were hoping but its important we only give correct advice.

We hope our chat helps you to move forwards with a search for your next course.

Kind regards Study Active

Rated 5 out of 5 stars

Great experience, highly recommended!

It’s been a great experience and the format has allowed me to get it done around having a 2nd baby and moving house twice! I thought it was going to be impossible at one point, but you enabled me to get to the end and I feel both proud and grateful for the flexibility afforded to me.

11 November 2024
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Reply from Study Active

Congratulations on such an amazing achievement during such a busy time! We're so glad we could support you. You should be very proud, best of wishes! Kind Regards, Study Active

Rated 5 out of 5 stars

L 2 gym instructor

Professional staff

28 October 2024
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Reply from Study Active

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with us. Kind Regards, Study Active

Rated 4 out of 5 stars

Study Active are "Simply The Best"

I'd ike to thank all the Study Active team for making my studies a 'once in a lifetime' beautiful experience.

I've tried to thank the staff I dealt with personally over the 5 years it took me to finish this course.

Special thanks to Tammy, James Luscombe, Kelly, Justine , Chris Walsh, Eileen, Lauren, Hillary, Heather, Kari, Rebecca & Hannah

You have all been like a family to me and your high customer service matched the calibre of the course.

The only thing I think could have been better for me was an option to print out the whole course, as at times when travelling, I needed access to some of the online information.

Overall, I'm happily spreading the word to anyone wishing to do a Level 3 PT course qualification, because you're "Simply The Best"

1 November 2024
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Reply from Study Active

Thanks for your wonderful review and feedback, we are so glad our team could propel you through the course, we wish you 'simply the best' in the future! Kind Regards, Study Active

Rated 5 out of 5 stars

Highly recommend

Overall the course contents were very clear and workbooks easy to understand, if there was any issues or queries the team were more than happy to help

31 October 2024
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Reply from Study Active

Thanks for your great review! We are glad we could help and assist you wherever you needed it. Good luck with whatever comes next for you. Kind Regards, Study Active

Rated 5 out of 5 stars

Great communication and easy purchase…

Great communication and easy purchase of the course

17 October 2024
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Reply from Study Active

Thank you for your review! We are glad you felt well communicated with and hope the course was enjoyable. Kind regards, Study Active

Rated 5 out of 5 stars

Chris was extremely helpful and…

Chris was extremely helpful and friendly throughout my assessment. He made me feel at ease and explained things clearly when I wasn’t sure about something. He also gave useful guidance and advice surrounding the next step of the qualification. Thank you Chris!

18 October 2024
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Reply from Study Active

Thank you for your great review and shout out to our assessor Chris! We are glad we could help you to achieve your qualification. Kind regards, Study Active

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