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Review summary

Created with AI, based on recent reviews

Evaluating 3,201 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the good quality of the products they receive, often noting that items offer excellent value for money. Many find the ordering process straightforward and appreciate the promptness of deliveries. However, some people were dissatisfied with aspects of the delivery service, citing issues like damaged packaging or items not arriving as expected. There are also mixed opinions regarding product descriptions and the overall condition of some received goods, with a few customers reporting items that were not as listed or arrived broken.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the speedy and prompt... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many consumers praise the good... See more

Order

Consumers have mixed experiences with ordering. Many reviewers find the ordering process easy, with some... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great prices, bargains, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good all arrived very quickly and in good order. However if I want/need to return anything it’s now more of a pain because I have to go online etc etc instead of having the ability to tick the item I... See more

Rated 4 out of 5 stars

Easy to order, good communication and delivery quicker than expected. Have dropped one star due to the box being damaged but thankfully product inside was fine, unsure if this happened with courier…

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Misleading item description on website

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded so in the end I was happy with Studio’s customer service

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Sorted out my problems,none of which were their fault,quickly and to my satisfaction. No contact phone number and had to communicate via email. This is only the only downfall.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor Returns Experience

Really poor experience from this organisation. Purchased several items and needed to return a couple as they came up too small. They charge £4.99 per item sent back + £4.99 postage. This is on top of the £4.99 delivery you pay at purchase, so my advice to potential customers is be confident in what you are buying as the returns cost and process is not ideal. T&Cs do state the above so more fool me for not checking first but feels like a real rip off for customers as it's not easy judging sizes online. I will take my medicine but won't be purchasing from Studio or other brands under the umbrella again in the future.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

STUDIO RIP OFF

Studio with the aid of Lambretta seem to think I am a relative of Victoria Meldrew in “One Foot In The Grave” The cobbler lost one of Victor’s shoes so only charged him half price. I purchased a pair of Lambretta trainers at a bargain price of £8 unfortunately they were supposed to be size 12 EU size 47. They are EU size 46 or size 11. To return them would cost me another £4.99 despite the fault being with Studuo and Lambretta. So Victor Meldrew did better than me since £9.98 postage is more than 50% of the £8 purchase price. It is about time The Consumer Rights Act stated that when the seller is clearly in the wrong they should pay for return postage and refund the full cost of the purchase including the delivery postage.

11 April 2026
Unprompted review
Rated 2 out of 5 stars

Delivery and returns terrible

Items are well priced,but it turns disapointing when you get hit with high delivery prices,definitely changes my mind with ordering from them,as well as another fee if you have to return items,terrible.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Sketcher Shoes

The item I ordered arived quickly and very well packaged, the shoes were well described which made it easier to choose a pair for myself, they are a perfect fit and very comfortable. There are a lot of bargains on the site which are well worth looking at as there is something for everyone to choose from.

30 March 2026
Unprompted review

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