While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the pricing of products, finding them to be reasonable and offering good value for money. Many also highlight the quality of the items received, often noting that they meet or exceed expectations. Reviewers appreciate the ease of ordering and the variety of products available. However, some people were dissatisfied with aspects of the delivery service, citing issues with charges, damaged parcels, or incorrect items. There are also mixed opinions regarding product descriptions and the overall quality of some items, with a few customers reporting receiving faulty or ill-fitting goods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Product

Customers had ambiguous experiences with product quality and condition. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, fast delivery,... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, affordable, and even... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more

Rated 5 out of 5 stars

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good. The shoe b... See more

Rated 5 out of 5 stars

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Linea Oxford 3 seater swing…

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly.
Ordering was extremely easy and delivery was prompt.
I’d recommend 2 people to assembly, purely to allow for 1 person to “hold” the part whilst the other uses the supplied Allen key to put together.
Very impressed that all the required screws, nuts, bolts etc were there with no left overs! To make it even easier to ascertain each screw etc, rather than measure each one (which were all separated on a card) it would have helped to add the lettering to the card.
The only reason I have dropped to 4 stars is that we couldn’t get the canopy to stretch sufficiently to pit in place, it seemed tp be about 2/3” too short. However, I overcame this by adding a panel of material down the middle of the canopy and it now fits. Appreciate not everyone can or would want to do this but for the money we paid I was more than happy too.
We’re extremely pleased with it.

13 April 2026
Unprompted review
Rated 2 out of 5 stars

Where do I start

Where do I start, I placed an order to be collected from my post office and apparently it was ready to collect but when I got there it wasn't and I kept getting emails to say please collect or it will be returned. I had to call studio to say I couldn't collect as it wasnt there and my reply was please collect it has arrived so the advisor clearly didn't read my email of concern properly I eventually got a refund on the whole order. I then placed another order to be delivered to my house and paid £9.99 for next day delivery only to be told the following day it won't be delivered because it was out of the geofield???? I am really not happy and will definitely reconsider buying from studio again it's just to much aggrovation and you have to chase everything. Very poor!

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Non existent updates

Having placed an order and having no updates I contacted them after two weeks and was told my item had been lost by courier and they would send another. Another week passed and no update so again I contacted them to be told they were out of stock. I did get a full refund instantly but the customer service and updates were completely unacceptable.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great price, product and delivery

Great price. Product received in A1 condition. Sizing seems spot on. Delivery was also unbelievably good…Ordered previous evening and received midday next day. It was next day delivery but it was the weekend so expected it on Monday. Very impressed.

26 April 2026
Unprompted review
Rated 2 out of 5 stars

Bought a PS5

Bought a PS5. Not the cheapest but decent price. Paid for 48hr delivery. Was delivered on time but the actual PS5 box was ripped in multiple places and the security seal was ripped - it had obviously been opened/potentially used and returned. It was not a NEW item. I contacted customer services immediately and was immediately given the runaround. The agent eventually agreed that the box issue should receive a 10% discount, as a ‘gesture of goodwill’ only after I agreed to this to send me a 10% discount code for my NEXT purchase. I again contacted customer services as the item was not brand new as described (should have been described as at least with a damaged box - which I would not have bought as it is a gift). Customer services told me I would have to pay for the return and no discount/refund, nothing. Poor service and won’t be buying from them again. Ona side note, didn’t realise it was part of the Sports Direct group until notification of postage email…

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Personalised pencils

The whole process from checking items, reading details, selecting, ordering, paying was easy with no problems. Delivery was as stated. Items were just what I wanted and matched photographs.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with an item that was…

I had a problem with an item that was broken when it arrived ( not the couriers fault). I went on line to request a return and after lots of questions and photos I was offered a replacement, no return necessary. Dealt with very efficiently and a satisfactory outcome.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Selling low quality stuff and prices…

Selling low quality stuff and prices aren't even good.
Don't waste money on them. Bought an EGL microwave, painting coating fell off and got rusty just after few months. Microwave doesn't heat properly. Rubbish stuff.

24 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look