Stuart Turner Ltd Reviews 658

I purchased a brand new Showermate Eco 1.5 shower pump in October 2024 and registered the 3 years warranty with Stuart Turner withing 3 days of receiving the item. The pump has begun showing signs of failure within couple of months with loud noise including struggling to pump the water to the taps with the expected added pressure. I contacted the manufacture Stuart Turner to report the issue and asked for help. Tech Assist requested that I provide a copy of the invoice/proof of purchase along with the Warranty. I did and they came back to me rejecting all responsibility and telling me that the registration should not have gone through in the first place (via their own system, that is). The reason being is that the item was purchased on Ebay - I repeat this was a new item, never used. According the Stuart Turner (Matt and Jason ) Ebay's platform isn't considered as an authorised retailer for their product. My question is why did they then allow the warranty registration for 3 years in the 1st place only to refuse to honour it with a year of the product failing to operate therefore not fit for purpose? Very dishonest and misleading. Now I have to purchase another shower pump and pay for a plumber again to fix it. It will certainly not be a ST pump. Avoid ST at all costs. Their so called warranty isn't worth the paper it is written on. Useless!
Again, your pathetic response doesn’t cut. I really wonder how you are still in business if this is how you run it.
As far as I’m aware warranty processes are a key part of the what is called commonly SOP - company's Standard Operating Procedures.
This tells me you are running a non compliant business with inconsistency. How dare you hold customers liable for your own maintained system which grant 3 years warranties and yet you fail to honour, blaming where the item was purchased. Why was this not flagged at the time warranty registration? I don’t this you’ll get away with this for much longer. I wish I could give a rating below 0.

We recently experienced a leak with our Aquaboost V200 system, installed two years ago and still covered under warranty. I had the pleasure of speaking with Jason Acock in Customer Support. Jason demonstrated excellent professionalism by thoroughly taking down all relevant details and proactively outlining the necessary information and photographic evidence required to expedite the arrangement of an engineer visit. Resolving product issues is a critical element of customer satisfaction, and the prompt, well-organised service we received from Jason is a credit to your organisation. It ensures our continued loyalty and makes future recommendations of your products an easy choice. Our sincere thanks to Jason for his invaluable help.

Jason specifically was so helpful and got a problem resolved that has been ongoing for months, in a matter of days! Incredible service and so patient with me trying to figure out the pump system in the final hour on a Friday. Thank you again!

The customer aftercare and support was outstanding!
We had a fault with our pump, and contacted the customer service team, their efforts and guidance were beyond expectations - Eddie McCreadie was the agent supporting our case, and arranged a replacement in a very timely manner.

Thank you.

Firstly the Freephone!! I had phoned the land line & whilst ‘hanging on’ realised that there was a cheap option! Just as well because technical issues take some time to explain.
Once connected & speaking to Helen, I was put at ease and Helen’s tech knowledge & patience soon sorted the problem with my shower pump!

I had a mainsboost iboost V200 pump installed about a year ago and it has developed a minor fault. After my installer visited he passed me on to the manufacturer Stuart Turner to arrange for the fault to be rectified. I dealt with Jason who could not have been more helpful and attentive, explaining exactly how this matter would be resolved. Stuart Turner make great products but it is their customer service and aftercare that sets them apart. Thank you Jason

Issue with pressure cylinder on shower pump, Jason was very helpful, patiently waited for photo, diagnosed the problem and provided us with everything we needed to remedy it. Very good service, thank you.

Good equipment and trusted advice always provided upon request - recommended.

Jason was very helpful in resolving the issue with my new monsoon 3 bar pump. No fault to pump but my own power fuse outlet. He ran through a few simple checks and resolved the issue. 5stars

Contacted Stuart Turner with regards to a Monsoon Water Pump that was malfunctioning. The engineer I spoke to (Jason) was extremely helpful. Not only did he call me back and email me when he said he was going to, he then talked me though via video call to isolate the problem. He was extremely patient and knowledgeable and although the problem is not fixed yet (as my plumber needs to change pipework), I feel confident that I am in good hands and Stuart Turner has undertaken to replace faulty pump which is just within warranty.

Jason went more than the extra mile to explain his diagnosis of my pump problem. He then found my required pump parts and also told me the best places to purchase them. He also helped me with helpful instructions as to how to replace them if I felt up to it! He was brilliant on all counts - an exampe of excellent tech support.

Jason Acock responded to my voicemail and listened patiently to my issue. He then stayed on line whilst I did troubleshooting tests, which Jason requested. Jason stayed behind at the end of the day to help with my issue and also pointed me in direction of a recommended a service company I could contact should I require further assistance. 5 Star Service, without any hard sell.

A really good and informative training day on home water boosting and shower pumps. Adam Turner was an excellent trainer and it was really interesting to look around the Stuart Turner factory

I had an ongoing issue spanning months (with a 3rd party) with my shower/Stuart turner pump (wasn't the pump in the end). They were suggesting it was the pump at fault. I dealt with Eddie M (Tech Support Technician). I have to say that he went above and beyond and spent 45 mins on the phone helping me and provided suggestions on how to diagnose further. I really appreciated his assistance, patience and knowledgable approach and would say to Stuart Turner that he is a prized employee. Thanks again Eddie!

Eddie from Stuart-Turner was very helpful and patient. He gave us detailed instructions on what they needed to know from us and what we should do. I hope to have a fully functioning shower pump soon.

Friendly staff gave prompt and excellent after sales support service and pump installation guidance. I would strongly recommend Stuart-Turner for pumps.

Our Monsoon pump developed a problem and I contacted Stuart Turner Ltd for advice. The Technical Support Technician, Eddie, could not have been more helpful. As well as advice he arranged for a replacement pump to be dispatched the next day. It is truly refreshing to get such service from a great company. Eddie is a credit to the company. Thank you

Eddie at Stuart Turner dealt with my problem and rectified it very quickly and very professional , would definitely use this company again and refer my friends.
Keep up the hard work and again thanks for the help

What a great day
Good practical advise.
Very engaging,the day flew buy.
Factory tour was brilliant
Definitely recommend to any Stuart Turner installer.