Stripe Reviews 258

I looked up my charge card statement today to check recent purchases and there was one for £100 and the only reference was STRIPE - I had to phone my bank to find out what it was for and it turned out to be the membership renewal for a county show.
Don't think it would take much effort to include an abbreviated reference to the show

Very Disappointed with Stripe’s 25% Reserve Policy

I’ve been extremely unhappy with Stripe’s sudden decision to impose a 25% rolling reserve on our account. This level of reserve is simply not acceptable for a small or growing business. Holding back a quarter of our revenue severely restricts cash flow, making it difficult to pay suppliers, staff, and operational expenses.

What makes this especially frustrating is the lack of flexibility and transparency around how the reserve was determined. A 25% hold can effectively break a business that relies on predictable revenue cycles. For many companies, especially in competitive markets, margins are not large enough to absorb that kind of restriction.

Payment processors should support businesses, not put them in a position where their growth and stability are jeopardized. While Stripe markets itself as business-friendly and innovative, policies like this can feel punitive and one-sided.

Unless there is clearer communication, reasonable negotiation options, and a more balanced risk approach, it’s difficult to recommend Stripe to other business owners.

Charges are relatively high and suddenly payment is held.

I am a new customer for Stripe. The integration with Xero was completely missold to me as a cost effective and fast payment service. This couldn’t be further from the truth. As a small construction company our first deposit invoice was paid by a customer amounting to GBP 1637 and Stripe/Xero fee was charged at GBP 31. This is extortionate and neither a solution for the customer nor small businesses. Furthermore Stripe will take 7 days to release funds due to verification checks. We are an established company with an already established bank. It doesn’t need 7 days checks. I feel scammed quite honestly.

I WISH I COULD GIVE ZEO STARS. They charge high amounts and hold your funds for over 14 days. I have never had this in my life and this is critical for business operations. STAY AWAY!!!

Very concerned. I paid something via stripe about 10 years ago. I had no more dealings with them until today when I get an email from link.com apparently a branch of stripe showing me 2 transctions I recently made. This is very concerning. There are lots of scammers out there. Beware

Yourselfirst (a self-development website) charged me without permission and Stripe allowed it. No help, no refund, just silent debits. It seems like they protect scammers rather than users

I clicked on the free test on the Yourselfirst website but Stripe immediately charged me $29.99. No receipt or consent. I never agreed to buy anything

I appear to have had my bank account identity hacked and the person used Stripe to set up Direct Debit payments without authorisation from my account. Three different amounts went out of my account within a week, then the DD’s were cancelled.!!! Ive had to close the account and open another one in prevention of it happening again. Stripe never contacted me to check the authorisation. BEWARE!!!

John Aked

Wow! I wish I had read these reviews before I painfully and slowly set up a payment link. I eventually got it sorted, and used once. My cutomer paid days ago and no idea where the money is sitting. No communication from them and impossible to speak to anyone.

I used stripe through my booking app and my cash flow was ruined. You wait around a week for your money. Horrendous in this day and age when sum up can turn payments around in hours. Outdated and detrimental to your business

was trying to verfy my account with stripe to get payment from client, all they done charge me 250£ and asking other 250£ , now they have my 250£ taken with no reason plus my clien money holded, no replays no answers no money refund, stay away from this fraud company, claim in bank been made and they will start investigation

Do not recommend, they do not refund you for the card processing fee for any reason, do not accept card payments.

Dear Stripe Support Team,

I am writing to express our extreme dissatisfaction with the handling of our manual payout, which we have been following up on for the past six days. Despite our persistent efforts, your support team has failed to provide a clear explanation for why the payout has not been executed. We have been repeatedly told to "check this time" or "wait until midnight," only to be informed later that an issue was found, requiring us to cancel the payout and reinitiate it. This process has been nothing short of frustrating and inefficient.

As a result of these delays, we have lost a valuable customer due to our inability to transfer funds on time. This is unacceptable and reflects poorly on the level of service Stripe provides. It is particularly concerning that your frontline support staff seem to lack direct communication with the senior support team, and the senior team appears unresponsive and dismissive of our urgent concerns. This disconnect has left us stranded and unable to resolve the issue promptly.

We are deeply disappointed by this experience, and it is unclear who will take responsibility for the damages we have incurred as a result of your service failures. We have maintained detailed logs and email correspondence documenting Stripe support’s unfulfilled promises, and we are prepared to escalate this matter legally to seek compensation for our losses.

We demand an immediate resolution to this issue, a thorough explanation of what went wrong, and assurance that this will not happen again. Additionally, we expect Stripe to address the financial impact this has had on our business. Please treat this matter with the urgency it deserves and respond promptly.

We trusted Stripe to handle our business transactions, but they have now closed our account, blocked refunds to customers, and completely removed our funds without any explanation.

🔴 No response from Stripe. No access to our own money. No refunds processed for customers.
🔴 Funds have disappeared from our Stripe balance, raising serious concerns of financial misconduct.
🔴 This is not just bad business practice—this may be financial fraud.

Despite being fully verified and compliant, Stripe has frozen our account and is holding funds without a legal basis. They are now refusing to answer emails or provide any transparency.

Don't trust on stripe.co.uk
Strip will take your all documentations and open your account, once you start receiving payments from customers; they will Paused your transactions and refund the amounts to customer with the reason of high risk business. Don’t trust you will never cover your damages.

⚠️ N’OUVREZ JAMAIS UN COMPTE CHEZ STRIPE…
⚠️ N’OUVREZ JAMAIS UN COMPTE CHEZ STRIPE ! ⚠️

Stripe est une catastrophe pour les entrepreneurs ! J’ai ouvert un compte pour ma société après avoir passé toutes les vérifications avec succès. Quelques semaines plus tard, en octobre 2024, Stripe a bloqué mon compte sans raison valable et a retenu 8 000 € de mon entreprise.

➡️ 5 000 € ont été remboursés aux clients alors qu’ils avaient déjà été livrés !
➡️ 3 000 € sont toujours bloqués à ce jour et impossible de les récupérer.

Ils bloquent arbitrairement les comptes et s’accaparent l’argent des entrepreneurs en toute impunité.

🚨 Le plus honteux ? Leur bureau fantôme à Paris, où un unique employé, totalement impuissant, est chargé de faire semblant d’apaiser les plaintes des utilisateurs. Il n’a même pas accès aux comptes et se contente de répondre aux avis négatifs sur ce site pour éteindre le feu… pendant que Stripe continue de voler l’argent des entrepreneurs !

N’ouvrez jamais un compte chez eux, vous risquez de perdre tout votre argent sans raison ! 🚨

Fuyez cette entreprise et choisissez une alternative fiable avant qu’il ne soit trop tard !

Si vous êtes dans la même situation, contactez jamsadr (google)

⚠️ NEVER OPEN AN ACCOUNT WITH STRIPE…
⚠️ NEVER OPEN AN ACCOUNT WITH STRIPE! ⚠️

Stripe is a nightmare for entrepreneurs! I opened an account for my company after successfully passing all the verification steps. A few weeks later, in October 2024, Stripe blocked my account without any valid reason and withheld €8,000 from my business.

➡️ €5,000 was refunded to customers even though they had already received their orders!
➡️ €3,000 is still blocked to this day, and it is impossible to recover it.

They arbitrarily freeze accounts and seize entrepreneurs’ money with complete impunity.

🚨 The most shameful part? Their ghost office in Paris, where a single powerless employee is tasked with pretending to handle user complaints. He doesn’t even have access to the accounts and simply responds to negative reviews online to put out fires… all while Stripe continues to steal entrepreneurs’ money!

Never open an account with them—you risk losing all your money for no reason! 🚨

Stay away from this company and choose a reliable alternative before it’s too late!

If you’re in the same situation, contact jamsadr (Google).

I used Stripe for over a year without a single chargeback or complaint, yet they suddenly shut down my account claiming my business was an “unacceptable level of risk.” No further clarification, no proof—just vague references to their internal processes.

On top of that, their customer service is downright disappointing. Any request for clarification on why they deemed the account “high risk” was met with little more than canned responses. This lack of professionalism and respect for their customers is unacceptable.

Conclusion:
If you value transparency, reliability, and genuine support, do yourself a favor and look elsewhere. Stripe markets itself as a modern and flexible payment processor, but when it counts, they’ll leave you in the dark and shut you down without giving you a fair or sensible explanation.

Horrible experience. 6 months and still didn’t receive my payout to my bank account. Customer support just waisting your time.

Stripe has been a nightmare for my business. They froze my funds with vague claims of 'unauthorized payments' and provided no evidence to back it up. I've sent over 20 emails in two weeks, and all I got was a single response saying they’ll keep the money indefinitely, with no option to appeal. Since then, they’ve ignored every email I’ve sent.

This has left both my business and my customers in limbo. Stripe won’t release the funds or refund the customers—it’s completely unacceptable. Their customer support is non-existent, and their handling of this situation has been the worst I’ve ever experienced. Beware of using Stripe for your business!