Warlordgames Reviews 693

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often highlighting them as market leaders. The service is frequently described as amazing, with staff noted for being exceptionally helpful, patient, and friendly, always going above and beyond to assist. Reviewers appreciate the efficient order processing, quick delivery times, and the careful, well-packaged items, often including thoughtful free gifts. However, some customers experienced issues with product completeness, such as missing bases for figures or receiving unfinished items that required self-assembly, which differed from product images.

What people talk about most

Product

Consumers find products to be of good quality and value, with many praising the excellent products and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and genuinely helpful... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and passion for their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers consistently note positive experiences with order, praising the swift dispatch and quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The products are brilliant really well made. The one thing that really stands out with WARLORD games you can tell they have a core emphasis on excellent customer service. Weather my order be online, b... See more

Rated 5 out of 5 stars

We were at Tiger Day today, in bovington, and they had a stand inside the museum. There was 2 guys there and they were extremely helpful and patient, especially the guy who had experience in the artil... See more

Rated 5 out of 5 stars

Great miniatures for a realistic price. Shipping is always handled carefully and within the expected times. The check out process is efficient, and when browsing the store, the tabs are easy to... See more

Rated 5 out of 5 stars

The team at Warlord are great with their customer service standards. From the personal touches, the odd freebie in larger orders combined with some excellent product make them a market leader in hist... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

693 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

My first Warlord order

My order came extremely quickly considering I ordered between Christmas and New Year. Everything was very well packaged and included free gifts. Warlord clearly go above and beyond

4 January 2026
Rated 5 out of 5 stars

Downloaded book

Download was available immediately and easily using a link in an email.

Books are the usual high quality.

27 December 2025
Rated 5 out of 5 stars

Called in at shop.

Called in at shop.
Didn't have item I wanted on display.
But my order was processed from stock quickly and included my loyalty discount.

Good in store experience

27 December 2025
Rated 1 out of 5 stars

Really unhappy

Really unhappy . Bought the napoleonic and ACW commander packs. 5 15 mm mounted figures with NO BASES, where the pictures clealy show the plastic bases. Also purchased the ACW iron brigade, here at least they had bases, BUT the pips that should have gone into the bases from the figures where either completely absent or off centre. Sounds like small things but for the price they should be perfect or as near as possible.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Konflikt 47 Axis Metal figs

I ordered some K47 Axis bits & they came a week later, everything was in the box that i ordered....packed really well, more than Happy with the Metal figs i recieved...
German Specialist Medic
Hauptmann Heinrich Gross
German Heavy Sniper Team

26 November 2025
Rated 5 out of 5 stars

Above all else, amazing customer service.

The products are brilliant really well made. The one thing that really stands out with WARLORD games you can tell they have a core emphasis on excellent customer service. Weather my order be online, by phone or my occasional visit to the HQ in Nottingham. The staff have always been really helpful. You can ask them anything from painting advice, historical accuracy's or clarification on rules etc. If they don't know the answer they will find out for you.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service and love the figures and be collected them for long time about when I was a teenager and now turn 60 this year thx again warlord

27 October 2025

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