Quite simply, I became a Nolo fan some 15 years ago. Nolo helped my husband and I handle many legal questions as we got older. We used Nolo's help for lease and landlord challenges, to write a will, a... See more
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the quality of its resources are the best I've ever had, esp. the SNT. the book is better and covers the big picture better than even any attorney i've gone to. it was quick and easy to place order... See more
I purchased my first of many NOLO books about 12 years ago. My most recent purchase was regarding how to represent one's self in court. Every NOLO book I've purchased has been useful, easy to understa... See more
Company replied
I have used Nolo for more than 30 years. Generally their books are great. But when California rental/eviction law changed in 2024 after I purchased the 2024 Evictions book I went looking for updates... See more
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Company details
Written by the company
Nolo's store offers thousands of do-it-yourself products, including legal forms, online documents, books and ebooks, and software. With products from the store, users can generate a customized estate planning form like a will, a living trust, or a power of attorney in just minutes. Get all the most common business forms you'll need to operate your business, or create an LLC yourself. Our products are in plain English, created and updated by attorneys and legal editors.
Contact info
6801 Koll Center Pkwy, 3rd Floor, 94566, Pleasanton, United States
- (800) 728-3555
- customersupport@nolo.com
- store.nolo.com
4.7
Excellent
144 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Fast and efficient
Was fast and super user friendly...delivered exactly as described and promised...even found a discount code...thanks much for a great product
18 June 2023
Reply from Nolo Books and Forms
Hi Cheryl,
Thank you for taking the time to leave a review. We thank you for choosing Nolo to help you with your legal needs. We appreciate your feedback!
A chat with your customer suppor was abruptly terminated.
I started a chat with your customer support person or robot. The I stated the following question:
***
I have created a draft of a Living Trust by using WillMaker & Trust 2023.
This trust holds only one property currently owned by me and my wife as community property with right of survivorship, and I and my wife are co-trustees of the living trust. Part 10. Death of a Grantor of this trust is complex since it creates subtrusts as shown below. Is it possible to make Part 10 without creating subtrusts as shown by Part 10 Death of Grantor (without subtrusts)?
***
Part 10. Beneficiaries (without subtrusts)
When the deceased grantor passes away, the surviving grantor becomes the sole trustee of the trust property.
When the surviving grantor passes away, the successor trustee, that property shall be given to Michko Minoura and Yoko Minoura on equal terms.
If Michiko Minoura or Yoko Minoura dies before the death of the surviving grantor, the property shall be given to to the surviving beneficiary.
****
Then I was asked whether I am asking for a lawyer's support or not. When I said "Not now". I was told that the chat is used only to introduce a lawyer", and the chat was abruptly terminated. I created living trust by using a Noro program in 2016 for another property. That living trust is working well now.
I felt Nolo has changed.
14 May 2023
Reply from Nolo Books and Forms
Hello Toshimi,
Thank you so much for your feedback. We understand why you are frustrated! That chat is designed to help people find a lawyer, not to support WillMaker. It was our mistake to have it on WillMaker's product page, and we have since removed it.
We hope you've been able to complete and finalize your trust. The 2023 version of WillMaker should seem familiar if you've used the 2016 version. In fact, if you use the *download* version of WillMaker 2023 (available in your customer portal), you will find your 2016 document on the Your Documents screen.
If you have any other questions, please call us at 1(800)728-3555 from 8 a.m. to 5 p.m. PST Monday through Friday, or email us at techsupport@nolo.com.
My experience was simply the website…
My experience was simply the website was simply to follow i seen the application that I wanted for free and printed it
2 May 2023
Reply from Nolo Books and Forms
Hi Lovett
Thank you for taking the time to leave a review. We thank you for choosing Nolo to help you with your legal needs. We appreciate your feedback!
The excellent customer service provided…
The excellent customer service provided by Kayelynn. She was genuinely kind and helpful; we need more people like her in the world, especially in customer service. This is a great company! I had previously purchased a 2020 version and 3 years later could not locate the download. They were able to send me a link to receive what I had previously paid for. I will definitely be a returning customer and refer friends and family to this great resource and business. THANK YOU!
10 April 2023
Unprompted review
Reply from Nolo Books and Forms
Hi Karen,
Thank you for taking the time to leave a review. We thank you for choosing Nolo to help you with your legal needs. We are so glad to know that Kayelynn and our Customer Support team was able to help you locate your download easily. We appreciate your feedback!
Good experience
The purchase went smoothly. I received the digital product, as it was described. Overall it worked really well. I’ve used Nolo books for years and have learned lots of very helpful information.
12 April 2023
Reply from Nolo Books and Forms
Hi Ryan,
Thank you for taking the time to leave a review. We are glad to know that you were able to purchase and use your product easily. Thank you for your continued use of Nolo books over the years. We appreciate your feedback!
Good product; problematic mechanics in opening and installing.
The product, itself, is good. The problem I had is that when I save an unfinished file, I could not open it by double clicking on the file (a standard way of opening a file). I had to call customer support and learned that it had to be opened from the file menu.
9 April 2023
Reply from Nolo Books and Forms
Hi Israel,
Thank you for taking the time to leave a review. We are glad to hear you liked your product. We are sorry to hear about the issue you had opening your file, but it's great to know Customer Support was able to help you solve your issue. We appreciate your feedback!
Reply from Nolo Books and Forms
Hi Jeff,
Thank you for taking the time to leave a review. We are glad to know that as an attorney, you found the check list easy to follow and that Nolo was helpful with filing with the state. We appreciate your feedback!
Reply from Nolo Books and Forms
Hi Asia,
Thank you for taking the time to leave a review. We are glad to know you were happy with the price of your book and how quickly it arrived. We hope you find the information useful. Thank you for the feedback!
The Books are always helpful
The books are always helpful as they contain up to date correct information. I sometimes give them to friends or family in difficult situations.
3 April 2023
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know you find our books to be helpful and up-to-date. It's great to hear that you often give our books to friends and family as they can be helpful in a variety of situations. We appreciate your feedback!
The book is not only on point…
The book is not only on point (confirmed after speaking to 2 attorneys and 2 para legals), it is very accessible for specific concerns. Mine being small estate probates.
10 March 2023
Reply from Nolo Books and Forms
Hi Stewart,
Thank you for your feedback! We are glad to know you found the information helpful and accessible. We appreciate you taking the time to leave a review!
Lots of accurate and up-to-date…
Lots of accurate and up-to-date information in Every Landlord's Tax Deduction Guide.
22 March 2023
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know you were happy with "Every Landlord's Tax Deduction Guide." It's great to know you found helpful, accurate, up-to-date information as you read through the book. We appreciate your feedback!
Ease of website navigation
29 March 2023
Reply from Nolo Books and Forms
Hi Darrell,
Thank you for taking the time to leave a review. We are glad to know that you had an easy time navigating the website. We appreciate the feedback!
Reply from Nolo Books and Forms
Hi Phil,
Thank you for taking the time to leave a review. We are glad to know that you found the price to be fair and the product helpful.
We appreciate the feedback!
I found your web site trusted and…
I found your web site trusted and friendly . Waiting for my purchase as soon as possible please
12 March 2023
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know that you found the website friendly to use. We hope you find your product easy to use upon its arrival. We appreciate your feedback!
Overall the purchase and all the forms…
Overall the purchase and all the forms was very smooth. However, I had a follow up questions in regards to a add-on purchase I made and I can't seem to get a response from you guys.
3 March 2023
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know that you found the forms easy to navigate.
We are sorry to hear about your experience reaching out to customer service as we want to ensure that your order is being handled in the best way possible.
Please feel free to reach out to us at any time by emailing customersupport@nolo.com, or by calling 1(800) 728-3555 ext. 1. A representative will be in touch as soon as possible. Thank you for the feedback!
This is a great "easy-to-do" completion…
This is a great "easy-to-do" completion of all the necessary Wills, Trusts, POA, etc. that an average person and family would require.
25 February 2023
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know that you had an easy time creating all the necessary legal documents for you and your family without hiring an attorney. We appreciate your feedback!
Well written book that explains…
Well written book that explains concepts in common sense language easily understood.
Thanks,
OA
12 February 2023
Reply from Nolo Books and Forms
Hi Oscar,
Thank you for taking the time to leave a review. We are glad to know that you found our books to be well-written and that you easily understood the covered topics. We appreciate the feedback!
The ease of getting the process…
The ease of getting the process completed. The thoroughness of NOLO.
7 February 2023
Reply from Nolo Books and Forms
Hi Devin,
Thank you for taking the time to leave a review. We are glad you found our products thorough and easy to use as you handled your legal needs. We appreciate the feedback!
Easy access
I’ve been following Nolo for a long time. I believe right after the Divorce Clinic era. Great material easy to follow, my first encounter with nolo was when I had to file for BK back in 80’s!!!
9 February 2023
Reply from Nolo Books and Forms
Hi Jose,
Thank you for taking the time to leave a review. We are glad to know you have found Nolo to have reliable, easy-to-follow products throughout the decades. We appreciate your continued use and your feedback!
Quality software.
Easy to use, very detailed with good explanations of topics. Very pleased. Good value.
16 November 2022
Reply from Nolo Books and Forms
Hello,
Thank you for taking the time to leave a review. We are glad to know you found the materials detailed and easy to use. We appreciate your feedback!
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