Storage Vault Reviews 788

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, making the entire process straightforward and stress-free. The facilities are frequently described as clean, well-maintained, and secure, with convenient access and flexible options for unit sizes. Many people highlight the excellent customer service, noting prompt responses and professional assistance. However, some customers were not happy with specific issues, such as difficulties with roller shutter doors, broken lifts, or units being left unsecured. A few people also mentioned experiencing pushy sales tactics, inconvenient unit allocations, or a lack of functional trolleys.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Facilities

Users describe positive interactions with facilities. Many customers praise the cleanliness, security, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful and efficient service,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease of... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more

Company replied

Rated 5 out of 5 stars

Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more

Rated 5 out of 5 stars

Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more


Company details

  1. Self-Storage Facility

Information provided by various external sources

With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used Storage Vault at the East…

I used Storage Vault at the East Kilbride Peel Park site for around a month while moving house, and the whole experience was excellent. The facility is clean, secure, and easy to access.

A special mention to Nyree, who was friendly and extremely helpful throughout. She made the process feel straightforward and was great at handling any queries I had.

Would definitely recommend Storage Vault to anyone needing short-term storage during a move!

14 June 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Michael

Thankyou for leaving us a 5 star review. I am pleased to here that your experience was excellent and that you found the facility to be clean, secure and easy to access. We pride ourselves on delivering the best experience to all our customers and thank you for mentioning that you would recommend us to family and friends.

Nyree
Storage Vault

Rated 5 out of 5 stars

Great Staff

An easy to access location with absolutely fantastic staff. Great pricing too.
Colin and Jill have been totally amazing over the years I have used their storage facility.
Highly Recommended.

11 June 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Grant. Thank you for taking the time to leave a great review. It is always good to hear that the service you received was to a high standard. Thank you for storing with us in Dundee and all the best for the future. Thank you from Team Dundee Jill and Colin.

Rated 5 out of 5 stars

Was over today Lisa took me through the…

Was over today Lisa took me through the requirements to rent a unit was treated in a professional polite helpful manner thank you

24 May 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Peter,

Thank you for taking the time to leave our lovely lisa a trustpilot review. Its great to know the customer service was helpful and lisa talked you through all relevant information

Kind Regards
Rachel and Lisa

Rated 5 out of 5 stars

storage unit in paisley…

Signed up for a storage unit in paisley and I have to say Jordan they who went through everything with me couldn't of been any nicer - explained everything to me which I was happy with signed up for my unit in no time.. quick and easy to do .Jordan was a really well informed guy .impressed with how he handled my needs today so big thank you to Jordan!!

17 May 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Andrew.

Thank you for taking the time to leave us this great review, Im glad to hear Jordan made the experience quick and easy for you and were pleased to have you storing with us.

Thanks again

Stefini and Jordan at Paisley

Rated 5 out of 5 stars

Great Storage facility in Dundee

Great facility in Dundee, easy to access and conveniently located. Ideal for what we were looking for and at a competitive price.

30 April 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Alan. Thank you for taking the time to leave a review. We are glad that you were happy with our facility and pricing. Thank you from Team Dundee Colin and Jill.

Rated 5 out of 5 stars

Hassle free

Went in spoke to two lovely ladies within minutes had the storage I was looking for got first two months half price absolutely hassle free.

20 February 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi There,

Thank you for taking the time to leave a review for our Cambuslang branch. Its great to know you found our service hassle free and you enjoyed our half price offer over the two months.

Kind Regards
Rachel and Lisa

Rated 5 out of 5 stars

Jordan was extremely helpful

Jordan was extremely helpful. He allowed us to view 2 separate storage vaults, so that we could decide which size was best suited to our needs. He responded to queries promptly and completed the necessary paperwork really quickly. I would definitely recommend the Storage Vault to anyone who needs extra storage space.

10 April 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Anne.

Thanks for taking the time to leave us this great review. We are always please to hear our staff have provided great customer service and also to help you along with your enquiry.

Thanks again.

Stefini and Jordan at Paisley

Rated 5 out of 5 stars

My belongings were kept safe and dry…

My belongings were kept safe and dry for the time they were held there. All the staff I spoke to were all very friendly and helpful. Thanks again

4 April 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Jennifer.

Thanks for taking the time to leave this great review.
We were very happy to help you with your storage and please recommend us to all family and friends.

Take care

Stefini at Motherwell

Rated 5 out of 5 stars

Great service and help from Lisa

Great service and help from Lisa .
Would defo recommend

2 April 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Karen,

Thank you very much for taking the time to leave Lisa a review for our cambuslang branch it is much appreciated
Its always great to hear you would recommend us and you found the service helpful

Kind Regards
Rachel and Lisa

Rated 5 out of 5 stars

We needed a larger size storage because…

We needed a larger size storage because of a home move so we decided on storagevault East Kilbride.
At first we spoke with Yvonne who was extremely knowledgeable and helpful on sizes of units.
After we had a look around we decided on the Peel park units in East Kilbride.
We were not disappointed,the unit we chose was a great size and was half price for the first two months.
We had the luxury of having 24hour access to our unit and in office hours you had the help of Nyree who was on site.
We had our unit for about 3-4 months and it was a godsend because we could gradually move items from our house to the unit.
Overall,a great experience and wouldn’t hesitate using Storage Vault in the future.
The communication and help from Nyree and Yvonne was second to none.Outstanding customer support.
Thanks 🙏🏻
Chris and Annemarie

1 December 2024
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Chris & AnneMarie

Thank you so much for taking the time to leave us such a fantastic review.
It was a pleasure having you and your family as tenants, We are so pleased to hear that you had a great experience at our East Kilbride site. We pride ourselves on delivering the best service and support that we can during your stay with us.
Please do not be a stranger and when passing by pop in and say hello.

Thanks Again
Nyree & Yvonne

Rated 5 out of 5 stars

Great for those moving house

Had a short turnaround when moving house, Storage Vault Coatbridge were not only very reasonably priced, but are located in an ideal spot near the motorway. Plenty of time throughout the day to access your unit, using your code for the gate. CCTV cameras everywhere give you peace of mind that your belongings are safe. It made moving a lot less stressful. Hopefully I won't have to move again any time soon, but if I do, I'll be using their services again. Would definitely recommend.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Paisley Storage Vault

This is the third time I have rented a unit
In Paisley
Deborah and Ash were brilliant
Alasdair Burns

19 February 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Alasdair,

Thank you for taking the time to leave us this lovely review on your experience with us at Paisley.

We are so happy to have you back with us and glad that you are again happy with the service provided and it was great catching up with you both the other day :)

Thank you once again for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.

From Deborah, Jordan & Ash team Paisley.

Rated 5 out of 5 stars

East Kilbride Storage Vault

We've had a store at East Kilbride for the last few years. I'm always impressed with the staff (currently Nyreen & Yvonne), how well kept the facility is, and how safe it feels when you in the storage areas. Everywhere is brightly lit and clean. We've had artwork and paper in store and the controlled temperature and good airflow mean nothing has become damp or mouldy. Well done team and thank you!

25 February 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Sue.

Thanks again for taking the time to leave us this fantastic review.
We do work hard to ensure our facility is clean and ready for all our customers.

Please recommend us to all family and friends.

Nyree at East Kilbride

Rated 1 out of 5 stars

No customer service or staff!

There is no customer service or staff availability at weekends. Don't pay for any services online. Go in when/if they are open. You will waste money and time booking a storage unit that you cannot access. With the technology they have, there is absolutely no excuse for this pathetic service. I will cancel down the service with the two weeks notice period and go elsewhere. I will also have to flag this up with my bank as fraud.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service and Secure Storage Accomidatoon

Great service and very supportive staff when required help. Reasonable and fair pricing.

Easy access to site from our destination in Rutherglen area, and good availability to access site to collect items. Storage unit and surrounding accommodation was very secure with locked access, overall excellent safety to store goods. I would definitely recommend and use again in the future if required for moving home or just keeping additional items in for renovation. We used for two months.

8 February 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Diane.

Thank you for taking the time to leave us this fantastic review.
We pride ourselves on having the best storage facilities possible and ensure the highest security for all our customers, Its great to hear that we are delivering this to everyone.

Thanks again for choosing to store with us and please recommend us to all family and friends.

Take care

Nyree at East Kilbride

Rated 5 out of 5 stars

Fantastic company

Fantastic company, So pleasant and helpful especially Yvonne, Absolute superstar as is the rest off the team, 5 stars all the way 🌟🌟🌟🌟🌟

22 January 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Christopher

Thank you taking the time to leave us this fantastic review. Its greatly appreciated and I will pass the lovely comments over to Yvonne.
Please recommend us to all family and friends.

Nyree at East Kilbride

Rated 5 out of 5 stars

Excellent x friendly and welcoming x…

Excellent x friendly and welcoming x Stephanie a star x all girls were nice Ty jen

17 January 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Jeanette.

Thanks for taking the time to leave me a fantastic review.
It was a pleasure being able to assist you with your storage search and it was great to meet you in person.

Pop in anytime for a chat with us and if we can help you with anything else please don't hesitate to ask.

Stefini at Motherwell.

Rated 5 out of 5 stars

Review

Deborah and jordan were great friendly staff and easy to deal with also helped a lot with all my needs. I would highly recommend storage vault for the place to store your goods kind regards Robert

10 January 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Robert,

Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found the team friendly and helpful during your time with us and you have been happy with the facility during your time storing with us.

It has been lovely getting to know you and thank you once again for choosing to store with us we wish you all the best for the future.

From Deborah & Jordan team Paisley.

Rated 5 out of 5 stars

Great storage units and great service from Nyree & Yvonne

This was the first time that we have used storage
Nyree & Yvonne gave us great support and made moving into storage much easier
The unit was dry and clean and access to and from it was secure and easy to operate
Thanks Nyree & Yvonne

7 January 2025
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Mr Miller
Thank you for taking the time to leave us a great 5 star review.
We are pleased to hear that you had great support from the team on site.
Please do not hesitate to get back in touch if you ever need storage in the future or recommend to family and friends.

Thanks again
Nyree & Yvonne

Rated 5 out of 5 stars

Lisa & Rachel, Cambuslang, Great Customer Service

Lisa & Rachel at the Cambuslang branch made booking our unit hassle free and gave excellent customer service. Got a great price and the flexibility was just what we needed. Thank you.

26 October 2024
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hello.

Thanks for taking the time to leave us this fantastic review.
We are very glad to hear that you enjoyed out facility and our great prices.

Thanks again for choosing to store with us.

Please recommend us to all family and friends.

Rachel and Lisa at Cambuslang

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look