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Storage King Australia - Castle Hill Reviews 68

TrustScore 4.5 out of 5

4.5

5 Gladstone Rd, 2154 CASTLE HILL, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I received a prompt response to my online storage quote inquiry. I was contacted by Karina within 24 hours. When I went to the castle hill branch, Karina was extremely helpful in every way possible in... See more

Company replied

Rated 5 out of 5 stars

the team at Castlehill have always looked out for my best interests. if/when an issue arises (and lets face it they do for all of us at times) there is a real person at the end of the phone with a hum... See more

Company replied

Rated 5 out of 5 stars

Re: hiring a storage unit at Castle Hill, NSW. My wife and I can't speak highly enough of the professional and courteous service we received. In addition, they put together a FREE promo; of packaging... See more

Company replied

Rated 5 out of 5 stars

I got free upgrade and one month free insurance as part of a promotion and being able to access items in storage and add to the contents has been great. Raghu and Hayden at castle hill were very helpf... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. Records Storage Facility
  6. Storage Facility

About Storage King Australia - Castle Hill

Written by the company

Storage King Australia: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Aussies Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local Australian team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 1800 100 700 or get a free quote online today!

Visit our website: storageking.com.au


Contact info

  • 5 Gladstone Rd, 2154, CASTLE HILL, NSW, Australia

  • 02 9659 7508

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
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2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good experience

Good facility, proximity to my home, great service and good pricing

17 February 2026
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Reply from Storage King Australia - Castle Hill

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

the team at Castlehill have always…

the team at Castlehill have always looked out for my best interests. if/when an issue arises (and lets face it they do for all of us at times) there is a real person at the end of the phone with a human approach. great effort Karina and team

12 May 2025
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Reply from Storage King Australia - Castle Hill

Hi Murray, we’re thrilled to hear that our team has been there for you and that you appreciate our personal approach. Karina and the team work hard to ensure a great experience and thank you for your recognition!

Rated 5 out of 5 stars

I have use your service 3 time now and…

I have use your service 3 time now and alway got the best price, wonderful location and the right size of storage for my things.

15 August 2025
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Reply from Storage King Australia - Castle Hill

Thanks for your fantastic feedback, Gina! It is wonderful to hear that our pricing, location, and storage options have met your needs. It's always a pleasure to assist you, and we look forward to serving you again in the future!

Rated 1 out of 5 stars

Size much smaller than advertised!

Size much smaller than advertised and more expensive than others. By the time we figured it was smaller than advertised, it was too late as we had already started moving. Yes, they do say size is approximate, but that doesn't make it right. Let alone more expensive than others, i.e. Kennards or Hills Storage.

23 July 2025
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Reply from Storage King Australia - Castle Hill

We’re sorry to hear about your experience, Carlos. We strive for transparency in our listings and appreciate your feedback. We’re always looking to improve and will take your comments into consideration. Thank you for sharing your thoughts with us.

Rated 5 out of 5 stars

The person who serve us through the…

The person who serve us through the process was very clear professional and helpful.
I will recommend you to my family and friends

30 June 2025
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Reply from Storage King Australia - Castle Hill

Hello Elizabeth, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

The manager

The manager, Karina Pizarro, at Castle Hills Storage King is very helpful and friendly. She showed us the most suitable parking spot that meets our needs.

18 February 2025
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Reply from Storage King Australia - Castle Hill

Thanks, Tammy! We're glad to hear that Karina provided you with excellent service and helped you find the perfect parking spot. We appreciate your kind words and look forward to serving you again!

Rated 5 out of 5 stars

Customer Experience

I received a prompt response to my online storage quote inquiry. I was contacted by Karina within 24 hours. When I went to the castle hill branch, Karina was extremely helpful in every way possible including helping me organise movers. She made the process as easy as possible for me, nothing was too much trouble. Adi was also just as helpful in Karina’s absence. I would recommend the castle hill team to anyone that needs a storage solution in the future, as a great customer experience is virtually non-existent these days.

11 December 2024
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Reply from Storage King Australia - Castle Hill

Thank you, Fatima! We’re thrilled to hear about your positive experience with Karina and Adi at the Castle Hill branch. Our team strives to make the process seamless, and your feedback means a lot to us. We appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff during a stressful period made the experience so much easier.

17 November 2024
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Reply from Storage King Australia - Castle Hill

Hi Leonie, we’re glad to hear our team made your experience smoother during a stressful time! Your kind words mean a lot to us. Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Re: Castle Hill, NSW 2254

Re: hiring a storage unit at Castle Hill, NSW.
My wife and I can't speak highly enough of the professional and courteous service we received. In addition, they put together a FREE promo; of packaging materials for unit holder's, this shows a remarkable proactive marketing strategy. We will no hesitation to recommend SK to all our friends and associates. We'll done!

31 October 2024
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Reply from Storage King Australia - Castle Hill

Thanks for the fantastic feedback, Christopher! We're excited to hear you and your wife had such a positive experience. Our team is dedicated to providing excellent service, and it’s great to know our promotions are appreciated. We look forward to serving you in the future!

Rated 5 out of 5 stars

The Manager at Storage King Castle Hill…

The Manager at Storage King Castle Hill is excellent. She has excellent customer service skills and is very professional.

20 June 2024
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Reply from Storage King Australia - Castle Hill

Hello Niranjan, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

My experience at Castle hill was…

My experience at Castle hill was wonderful 5 ⭐️

16 May 2024
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Reply from Storage King Australia - Castle Hill

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

A very happy client

Steve is very helpful and pleasant to deal with. He went the extra mile to make sure that my experience was unforgettable. The storage place is convenient, easily accessible and feels safe.

28 January 2024
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Reply from Storage King Australia - Castle Hill

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Great Customer Services

Karina was super helpful. She made the hiring process simple for a first-time renter .

23 January 2024
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Reply from Storage King Australia - Castle Hill

We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.

Rated 5 out of 5 stars

From my first phone call the staff at…

From my first phone call the staff at castle hill were wonderful. So helpful and professional. I’ve told all my friends that that’s the place to go.

20 November 2023
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Reply from Storage King Australia - Castle Hill

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Courtesy and efficiency

Clean, easy to access box spaces and office ready to help at any moment!

24 September 2023
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Reply from Storage King Australia - Castle Hill

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Clean and easy storage

Clean , easy access, polite and friendly staff , good lighting , good trolley, good lift , rain free loading areas so very happy

13 October 2023
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Reply from Storage King Australia - Castle Hill

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

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