We were victims of fraud and frauder used StoneX for it's fraud. After explaining StoneX what happened they did all in their power to help us and retrieved our money. So, although I didn't been usi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Great price, fast shipping with emails warning of every step of the process including delivery. If I had to remove a star it would be because they send a +3K€ product of a plastic bag. How on earth... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Reply from StoneX Bullion
Thank you very much for your nice feedback!
Reply from StoneX Bullion
Thank you for your feedback. We’re glad to hear that your overall experience was satisfactory.
Gold bar arrived in perfect condition
Gold bar arrived in perfect condition — genuine Argor-Heraeus, well packaged and fully insured.
I had a shipping issue and the team personally called me to resolve it. Really appreciated that.
Small suggestions: faster support replies and fine-tuning the automated billing system. Otherwise — excellent experience.
23 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your feedback. We are pleased that we were able to find a suitable solution and hope for a positive and continued relationship in the future.
Too much time to get the coin delivered
Very good prices , low premiums , excellent customer service
16 April 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your feedback. We’re pleased to hear that you appreciated our prices, low premiums, and customer service.
¡Excellent experience!
I placed my first trial order and found them to be a reliable company with great service and clear communication after the purchase. I highly recommend them and will definitely be placing more orders.
14 April 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind feedback. We’re glad you had a great first experience and look forward to assisting you again.
Very big delay - very high price
Very big delay, in an unacceptable way, something that had never happened in previous transactions with you. Also, EXCESSIVELY HIGH price. In a period (February 3rd, 2026) when the average price, per kilo of silver, including VAT was around +_ €3000, you charged me €4000!!!
3 February 2026
Reply from StoneX Bullion
Dear Teacher Sotos,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment.
As discussed with you directly by our customer service team throughout the process, we would like to briefly summarise the key points for clarity:
The final price of an order is always calculated transparently at checkout at the time of purchase, based on the live spot price, product premium, selected shipping options, and the applicable VAT.
Regarding the delivery time, your order was placed during a period of limited silver availability driven by exceptionally high market demand, which unfortunately impacted production and delivery timelines. The expected availability and delivery times were clearly indicated on our website at all times, and you were kept regularly informed via direct communication with our team.
In addition, our team discussed alternative solutions with shorter delivery times with you, should you have preferred a faster option. We fully understand how inconvenient delays can be and sincerely regret the impact this had on your experience.
Our team has reached out to you by phone and email, and remains at your disposal to go through any details together at your convenience.
Kind regards,
Your StoneX Bullion Team
Great experience!
As always, the service was excellent and the delivery extremely fast and safe. Highly recommended!
1 April 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your kind feedback.
We’re delighted to hear that you had another great experience with us.
Your recommendation means a lot to our team!
Kind regards
Your StoneX Bullion Team
5 Perth Mint gold bar "With Certified"
I purchased five gold bars from the Perth Mint labeled "With Certified," but there was nothing to certify their authenticity. Given the huge number of fakes in circulation, this could have caused problems if I wanted to resell the bars at retail.
However, StoneX assured me they would be willing to certify the bars' authenticity if the buyer had any doubts. And more, they removed the "With Certified" designation from their website.
For this, they definitely deserve 5 stars.
31 March 2026
Unprompted review
Reply from StoneX Bullion
Dear Ferdinando,
Thank you very much for your kind 5‑star review. We really appreciate you taking the time to share your experience.
We’re glad we were able to clarify the situation for you.
Your feedback is valuable to us and has helped improve how we present our products on the website.
Thank you again for your trust in StoneX Bullion . We look forward to welcoming you back.
Order came on time
Order came on time! Satisfied with the gold bar that I ordered!
25 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your 5‑star review.
We are delighted to hear that your order arrived on time and that you are satisfied with the gold bar you purchased. We truly appreciate your trust and look forward to welcoming you again in the future.
Perfect aa usual
Perfect aa usual
Thank you very much for the different choice of bars
28 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind review! We’re delighted to hear that everything was perfect once again and that you appreciate our selection of bars.
Great experience once more with StoneX…
Great experience once more with StoneX Bullion: fast, secure delivery at economical fee for an item that corresponded perfectly with the order. A reliable site that offers good prices and excellent service.
26 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your wonderful feedback! We’re glad to hear that the delivery and product quality met your expectations once again. We appreciate your trust in StoneX Bullion and look forward to assisting you in the future.
Had to pay £151.14 import charges on a…
Had to pay £151.14 import charges on a 5g gold bar. Turned a relatively good deal into a terrible one.
I have contacted StoneX to ask why this has happened and have had no response.
25 March 2026
Reply from StoneX Bullion
Dear Paul,
Thank you for your feedback.
We are sorry that this situation caused frustration and negatively impacted your experience.
The product you ordered is investment gold, which is VAT-exempt. While taxes generally apply to so‑called “white metals” such as silver, this is not the case for investment gold. In your situation, the import charges were applied incorrectly by the shipping carrier and were neither charged, declared, nor controlled by StoneX Bullion. As this matter was handled by the carrier, it was unfortunately outside of our control.
We have already contacted you directly and remain in active exchange to support you in obtaining a refund for the incorrectly applied charges. Transparency and customer trust are extremely important to us, and we are committed to assisting our customers even when issues arise due to third parties outside of our control.
Best regards
Your StoneX Bullion Team
Top Customer Service
The Customer Service - Melissa - was always very prepared and kind, ready to help and to answer to all the questions. The general experience on StoneX Bullions is positive for sure
2 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind review. We’re very happy to hear that you had a great experience and that our customer service is able to support you so well. Feedback like yours means a lot to us and to our team.
Your StoneX Bullion Team
Great experience
I got my order and everything was great. Customer service was amazing. Would have been a 5 if the delivery was a little faster but that’s about it.
24 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your positive feedback. We are glad to hear that everything went well and that our customer service met your expectations. We appreciate your comment regarding delivery speed and will continue working to improve this, especially during times of exceptionally high demand.
Your StoneX Bullion Team
Reply from StoneX Bullion
Thank you very much for your great review. We are glad to hear that this is already your third order and we look forward to your future ones.
Order Process Flow Superb as Usual
The order process was flowing well as usual.
The confirmation of payment received and
the dispatch was done promptly and
the delivery via UPS was friendly and safely done.
The Product was cleverly and well packed and
in pristine condition.
3 March 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your wonderful feedback. We are delighted that everything went smoothly. We truly appreciate your trust and look forward to serving you again!
Delivery postponed 2 months
I ordered some gold, in their website they showed they had stock and delivery date 2-3 weeks. It was delivered 2 months later, so clearly they didn't have stock so false advertisement. Although order was finally delivered but customer service did not help at all when I complained. When your spent a big amount of money I don't understand how they can provide such bad customer service.
29 January 2026
Unprompted review
Good product fir a good price
Good product for a good price. And quick delivery!
21 February 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind feedback. We’re glad you were satisfied with the product, price, and quick delivery.
Perfect service
Perfect service: correct price, practical follow-up information & fast shipping. We will be back :-.
24 February 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your positive feedback. We are delighted to hear that you were satisfied with our service.
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