Stoneglow’s products are amazing. I originally ordered from a local stockist, and came back to the main supplier to find some more products. There was a small issue with delivery, and when I reached o... See more
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Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
597 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from stoneglowcandles.co.uk
Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
waitng for too long of my order…
waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.
5 June 2025
Reply from stoneglowcandles.co.uk
Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Stop scrolling and look at this company
I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.
5 June 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!
Reply from stoneglowcandles.co.uk
Hello Timothy, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Unable to comment on quality of produts received Ordered several Reed diffusers a week…
Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive
2 June 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
Divine fragrances!
Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed
27 May 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.
Everything arrived packaged securely…
Everything arrived packaged securely and the quality is very good. Thank you
23 May 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Wilma, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Ordered the peony and gardenia diffuser…
Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.
22 May 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
Wonderful customer service, Wonderful scents
I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina
19 May 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
I was delighted to receive lovely…
I was delighted to receive lovely products at a reduced price in the sale/seconds clearance
28 April 2025
Reply from stoneglowcandles.co.uk
Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Delivered on time excellent quality and…
Delivered on time excellent quality and lovely smells all the reasons why I ordered from Stoneglow
29 April 2025
Reply from stoneglowcandles.co.uk
Hello Sally, thank you so much for leaving a review, we're glad you enjoy our products.
Love love love these candles the…
Love love love these candles the fragrances are amazing. First time purchaser and will definitely be buying more
28 April 2025
Reply from stoneglowcandles.co.uk
Hi Lesley, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Totally transformed my opinion of Diffusers!
7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old musty to utterly desireable in a 90year old house. Now, I've bought another, exactly the same for the guest room and bathroom and am happy.
10 November 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Jane, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!
Great offer on my favourite diffuser…
Great offer on my favourite diffuser refill. Prompt delivery. Well packaged.
28 April 2025
Reply from stoneglowcandles.co.uk
Hello Amanda, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Would free samples help?
Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oakmoss) produce a discernible fragrance at all (well, sea salt oakmoss a very faint one), compared with sandalwood patchouli and fougere vetiver, both of which are brilliant. Free samples would help make a better choice, maybe?
28 April 2025
Reply from stoneglowcandles.co.uk
Hello Jeffrey, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.
Gorgeous aroma
Efficient delivery and product gorgeous smell and long lasting aroma. Robust packaging product safely delivered.
30 April 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Poor and customer service
Refill is very poor and not fit for purpose when we connected Stoneglow for a replacement or refund they were not interested and made very lame excuses.
In effect we paid £24 for a bottle of water. Avoid this company at all cost they have very poor products and even worse customer service
23 April 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi David, we appreciate you taking a moment to share your experience and your feedback is important to us. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also the diffuser refill you have ordered features one of the most intense fragrances available in our product line. As discussed, as the product is in use we are unable to provide a replacement or raise a refund for your order. We would always recommend moving the diffuser to a new spot in your home, away from walls, to improve air circulation around the reeds.
Amazing smelling diffuser
Amazing smelling diffuser! Delivery prompt and packaged extremely well!
Definitely recommend diffusers. Best I've ever had!
8 April 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Janice, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Great buy
A lovely subtle smelling room diffuser. Easy to order, quick delivery. Win win.
7 March 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
I have not received my order yet.
2 April 2025
Reply from stoneglowcandles.co.uk
Hello Louise, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.
Update: 10.04.2025 - This issue has been now resolved and the parcel has been successfully delivered.
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