Stoneglow’s products are amazing. I originally ordered from a local stockist, and came back to the main supplier to find some more products. There was a small issue with delivery, and when I reached o... See more
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Review summary
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Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
597 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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My parcel has not arrived
My parcel has not arrived , I have spoke to customer service and heard nothing back, apparently the evri delivery they use have received it but hasn’t delivered , that’s been since 11 days ago
29 September 2025
Reply from stoneglowcandles.co.uk
Following up on our recent conversation, I'm pleased to confirm that the issue has now been resolved
_____________________________________________________________________________________
Dear Donna, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Reply from stoneglowcandles.co.uk
Dear Nicola, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Fast delivery
Fast delivery, my oils smell amazing. There was a small leak with one of my oils which I emailed about regarding a replacement, with a prompt reply they agreed they’d send a replacement for free. Adelina was so helpful with this. Thanks!
6 October 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Annie, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Really good customer service
Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks
29 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Extremely disappointed
Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.
12 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.
Well if you’ve not already experienced…
Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊
22 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Been buying Stoneglow Sandlewood and…
Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change
19 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.
Excellent products as always
Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.
29 August 2025
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing scent
Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.
5 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
The fragrance from all my purchases has…
The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Damaged parcel
Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way
1 September 2025
Reply from stoneglowcandles.co.uk
Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Reply from stoneglowcandles.co.uk
Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Really lovely candles.
Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing products and always an amazing…
Amazing products and always an amazing service. Thank you 😊
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Wendy, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Lovely bundle from the unwanted…
Lovely bundle from the unwanted collection
Everyone was fab
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Jenifer, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Love the smell of Stoneglow Reed…
Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.
30 August 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Website was easy to navigate
Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.
30 July 2025
Reply from stoneglowcandles.co.uk
Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Great Product and Service
31 July 2025
Reply from stoneglowcandles.co.uk
Hi Noel, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Good experience…
Great products well wrapped and speedy delivery all round good experience
14 July 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Orris & Ylang…A truly heavenly fragrance
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.
4 July 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
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