IAMRUNBOX Reviews 8

Long been searching for a great backpack to carry my office stuff such as computer and clothes. Working as a charm and use it several times a week. Great functionality and been serving me for over a year now and still feels like I just bought it.

This is possibly the worst running brand out there. Bought a Spin Bag 18L which after my first run gave me huge friction marks on my lower back, as the straps are way too narrow and cut into my skin. Complained about this with documentation of blood on the straps. The reply was that they couldn’t accept a return as they couldn’t sell it to another buyer because of the blood! So not only horrible products but also horrible customer service. Wouldn’t recommend anyone buying from this brand.

Don’t trust this SHOP. No refund after I return a bag. They are not honest. I am struggling for a refund for a month. I opened a PayPal reclaim and even there they don’t answer.

I have previously received good customer service from IARB and am glad I made a purchase before the prices started getting ridiculous (£73 for a large tote bag???). My troubles really started when I pre-order a Runner's Wallet on Kickstarter. To cut a long story short, I made payment in June 2023 with an estimated delivery of Nov 2023. It is now 10.5 months after ordering, I still don't have my item and they are not responding to my emails explaining my concerns and asking what my options are. So, I'm still out of pocket and have no idea what can be done so will have to look into escalating this matter somehow.
Edit: Their CMO eventually came back to me and offered some compensation which was appreciated and I have added two stars for this. Note, they are now called Kilometer Studios. I made an order but it wasn't dispatched for four days and they didn't respond to a query I had about shipping. I just don't get what they are doing all day to be honest. Sorry if that sounds harsh but they are a product e-commerce business: make products; receive orders; fulfil orders; listen to customers. I am pleased with my bag but all of the OG accessories made with plastic (e.g. the waist pack) slowly deteriorate, so you have to spend again to get units with metal parts. Do I dare return anything that isn't quite right (I'd be worried I wouldn't get my money back). The zip on the bag is broken but, being a rolltop, it's not the end of the world. Overall, it's a good piece of kit but I can - sadly - only get the accessories from one place... I will be more than happy to update this review if the service improves but I'll be ordering as little as I can in future. Oh, one more thing... they offer a free tote bag for purchases over a certain value at the moment. My order was going to exceed this amount but the promotion didn't apply. The CS agent didn't really understand my description and screenshots at first, but eventually did. By this point (approximately one week later), I'd decided to just process a smaller order. The t-shirt seems to come from somewhere different and the shipping cost increased for me (UK) so I didn't bother with that either. Looks good though.

IAMRUNBOX's customer service is truly exceptional. When I experienced a delivery issue, their team was proactive in keeping me informed throughout the process. They swiftly addressed the problem and their care and dedication were evident. They went the extra mile to ensure I was satisfied, and I highly recommend IAMRUNBOX for their outstanding service and commitment to customer satisfaction.

Having gotten a new job a bit further away from my home, finding a backpack that enabled me to change from time wasted in the train to active training time was a big yet super essential task for me. I had tried some other bags, but the issue of the bag moving or "jumping" with every step always came up.

I am SO happy that my IAMRUNBOX became the means for making the commute possible. The bag sits super nicely, closely tied to the body so that I can easily have my computer and a set of clothes without any discomfort or moving parts. This, indeed, makes a huge difference in my everyday life.

Not only is the bag super nice: So is the customer service. When two of the rubber zippers broke, the company immediately sent me some new at no cost.

Would highly recommend IAMRUNBOX to anyone :)

I have waited a month for the kit to arrive and it’s still not here. I wouldn’t recommend ordering from Uk.