Stock Must Go Reviews 

7,420
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers frequently mention that the ordered items arrive very quickly and are securely packaged to protect everything during transit. Consumers are also very pleased with the affordable prices and find that the overall quality of the devices consistently exceeds their initial expectations. However, some reviewers were not happy with the product functionality, noting that certain devices stopped working shortly after delivery or arrived with unexpected technical faults. A few other people also felt that the customer support provided when dealing with these hardware issues was entirely insufficient, leaving them frustrated.

What people talk about most

Product

Consumers find product quality to be outstanding, noting that items arrive looking brand new and working... See more

Quality

Customers consistently note positive experiences with quality, finding items in immaculate or... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Price

Clients share positive opinions on price, highlighting reasonable costs and great deals for high... See more

Value for money

Customers had positive experiences with value for money, expressing deep satisfaction with their purchases.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Dell 7420 from SMG, and I was really satisfied with the experience. I ordered a second-hand laptop as an emergency replacement. Ordered on Saturday night and arrived on Tuesday morning... See more

Rated 5 out of 5 stars

Absolutely excellent service all because a Xbox controller battery pack wasn’t in the original boxing but it was brand-new. I purchased it for only a tenner, where brand-new they are close to £20. So... See more

Rated 5 out of 5 stars

Purchased a Refurbished Lenovo Thinkpad X1 Carbon Gen 8 Intel Core i7-1061OU 16GB RAM 1TB SSD With 5% discount code offered on the site Arrived 2 days later Well packaged Mint condition So far... See more

Rated 5 out of 5 stars

I was after a reasonably priced ThinkPad X1 Carbon laptop for my son. Having reasonable specifications in a light laptop were more important than a brand new shiny laptop with lower performance or h... See more



Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Computer Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Store
  6. Used Computer Store

About Stock Must Go

Written by the company

Stock Must Go has been providing quality, certified refurbished electronics since 2012. Our products are rigorously inspected to ensure they meet our high standards, delivering reliable performance and outstanding value to our customers.

Discover a shopping experience that brings together unbeatable customer service and the highest-quality products at unbeatable prices. With over 8 years of experience and partnerships with some of Europe's top retailers and manufacturers, let us help you find the perfect item!

We offer a wide range of premier refurbished and end-of-line consumer electronics from all the top brands. From laptops to smart speakers and more, find the perfect product for your needs. Receive quality technical support and pre-sales advice on any item you purchase. Discover top-notch items with unbeatable value.

Discover the ultimate in convenience and value with the SK tes Group! Our expert team of professionals carefully tests and refurbishes each item with quality in mind, so you can feel confident with every purchase. Shop with us today and bring home the best in quality and affordability!

Are you looking to invest in quality and value? Look no further - our product offers everything you desire and more. Join us to experience firsthand the unbeatable satisfaction of our excellent customer service and top-notch products. Be a part of something great today!

Experience friendly, personalized customer support for all your needs with our dedicated team! Our customer service is unmatched; available during business hours 9.00am - 5.00pm Mon–Fri, via phone, email or Live Chat for a truly seamless experience. Let us make your customer service hassle-free!

Shop Laptops Shop Apple Mac Shop Monitors Shop Tablets Shop Gaming Shop Apple iPhones Shop Android Phones Shop Sound Shop Vision Shop Smart Tech Contact Us

Stock Must Go

Written by the company

12 Months Warranty
We provide a 12 Months warranty as standard across our wide product range. Giving you complete peace of mind.

Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(7,420)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my first order

Happy with my phone
Happy with the delivery - quick and on time
Happy with my request for an invoice
Well satisfied - well done

22 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi John, thank you for your fantastic 5 star review! It is great to hear how happy you are with each aspect of your order. We hope that based on your experience, you will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Amazing deal

Amazing deal. Got two Dell monitors and paid for quick delivery. Prompt service and delivery. Would definitely buy from them again

25 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Parvez, thank you for your 5 star review! It is great to hear how happy you are with your order and that you would use us again in the future. We hope that you order again with us soon. Many thanks, Tim

Rated 5 out of 5 stars

Easy to order

Easy to order . .i was a bit apprehensive at first wondering what condition would be like but my Xbox elite controller arrived brand new and perfect with instructions and cable . Basically the original box wasn’t included which you throw away upon opening . Really pleased with product and precise . Would not hesitate to use this company again in the future !

23 June 2025
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Reply from Stock Must Go

Hi Martyn, thank you for your 5 star review and for saying that you will use us again in the future. We look forward to your next order where we hope to give you another 5 star experience. Many thanks, Tim

Rated 5 out of 5 stars

Very nice slim light laptop

Arrived on time. Easy to set up. All seems good and very pleased at the moment.

23 June 2025
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Reply from Stock Must Go

Hi Diane, thank you for your review and for giving us 5 stars! It is fantastic to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others based on your experience. Many thanks, Tim

Rated 1 out of 5 stars

FIRE HAZARD

Bought an Apple Watch came with scratches , this is my fault for not understanding the grading . However as soon as it was plugged in the battery felt hot and only held charge for two hours !!! Fire hazard , they knew this !!! Apple Watches can explode if battery dodgy . Avoid this company . Finding out how to return is a ballache too , check this company on google too . Avoid avoid avoid

2 June 2025
Unprompted review
Stock Must Go logo

Reply from Stock Must Go

Hi Marie, thank you for your review. We are sorry to hear of the issue you experienced with your order. I can see that the device was returned to us and the fault was confirmed. We have raised this with the relative department and apologise for the issue. A full refund on the order was issued once the device was received. Kind regards, Tim

Rated 5 out of 5 stars

Dell Laptop

After 2 disappointing orders from another competitive seller , I didn't expect much. But the item came within 24 hrs, very well packaged and it looks brand new and after a few days I had no issues. I'm still monitoring the battery though, as it looks like it's learning my pattern of using the device and goes quite quickly (3 hrs max) however I hope once it settles will be ok as it has only 60 full cycles.

23 June 2025
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Reply from Stock Must Go

Hi Tania, thank you for your review and for giving us 5 stars! It is fantastic to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others based on your experience. Many thanks, Tim

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The keyboard I ordered was in excellent condition as described, but unfortunately it was in US layout rather than UK.

As a result I decided to return it. The only other slight disappointment was the keyboard didn't have original packaging, but the supplied box etc was very good.

The returns process was very easy, the person I spoke to was very helpful, efficient and polite. I was delighted to hear I'd get a free return label, and could arrange collection.

This is the difference between good service and excellent service. So many other places make you pay for returns.

Although I didn't end up with a lasting purchase, this experience has impressed me and I will check SMG first for any future tech needs.

22 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Alex, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with our customer service tea,. We hope that you will use us again in the future based on this. Many thanks, Tim

Rated 4 out of 5 stars

Good choice of products and very quick delivery.

A fair price, quick delivery, reasonably well packed but could have done with a little more padding inside the box as we find couriers tend to lob packages around.
The HDD drive was externally a bit tatty, but works fine, so given that it comes with a 12 month warranty good value for a 2Tb Seagate Sata HDD.

22 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Ian,

Thank you for taking the time to leave this review, your feedback is greatly appreciated. thank you again for using Stock Must Go.


Kindest Regards
Maya

Rated 5 out of 5 stars

Great company

Used this company couple times never failed even get my delivery a day early.
Great stuff and good fast response

22 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Ben,

Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated, and we are delighted to hear you are pleased with your purchase, thank you again for using Stock Must Go.


Kindest Regards
Maya

Rated 5 out of 5 stars

Had an issue with the 1st headset

Had an issue with the 1st headset, since that great customer service. Quickly sent me a replacement. Cannot fault the customer service side when having an issue,1st class. Wil deffo use again.

19 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Kevin, thank you for your 5 star review! It is wonderful to hear how happy you are with our customer service and you will use us again based on this. We look forward to more orders from you in the future. Many thanks, Tim

Rated 5 out of 5 stars

Fast delivery and item as described 👌

Fast delivery and item as described 👌

21 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Murad, thank you for your 5 star review! It is great to hear how happy you are with your order and the speed at which it was fulfilled. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Great quality fast delivery

Great quality fast delivery

17 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Sonia, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Very smooth

19 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish

19 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Terry, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Received exactly what I had ordered

Received exactly what I had ordered, item was packaged well and delivery was fast.

16 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Kuldip, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 3 out of 5 stars

Ordered next day delivery cost me 10…

Ordered next day delivery cost me 10 pound just for it to come 3 days later

15 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Samantha, thank you for your review. I am sorry to hear that there was a delay in you receiving your item. Our customer service team have issued a refund for your delivery costs. We apologise for any inconvenience caused. Kind regards, Tim

Rated 5 out of 5 stars

Great Laptop monitor

Came well packaged. Tracking and updates for transaction was good.
Item as described, I thought the item was under graded. Had one scratch on stem which couldn't be seen. Monitor itself was immaculate. Worked, bargain compared to new.

9 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Alan, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Laptop was delivered as promised and in…

Laptop was delivered as promised and in condition described

17 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Chris, thank you for your review and for giving us 5 stars! We hope you enjoy your device and will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Very good experience

Good communications, speedy service & goods exactly as described

16 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your order. We hope that based on your experience, that you will use us again in the future as well as recommend us to others. Many thanks, Tim

Rated 5 out of 5 stars

Easy to purchase and Fast free…

Easy to purchase and Fast free delivery.
Lovely laptop, my daughter loves it

16 June 2025
Stock Must Go logo

Reply from Stock Must Go

Hi Valentina, thank you for your 5 star review! It is wonderful to hear how much your daughter loves her laptop from ourselves. We hope that based on experience, that you will use us again in the future as well as recommend us to others. Many thanks, Tim

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