Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Jonnie once again delivered me an excellent mortgage rate. I am a returning customer and will be for many years to come. Such an easy and efficient process.

10 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Jack - thanks for working with me again!
Jonnie

Rated 5 out of 5 stars

Brilliant service!!!

Had many dealings now with Ricky from Stirling Mortgage Shop and nothing is ever a bother in finding the best mortgage deals. Takes the pressure, and time, away from doing so yourself. Always the same fast, informative, effective and successful service.

12 December 2025
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Reply from Stirling Mortgage Shop

Thank Kevin, Ricky is delighted to read your kind words, and appreciated you sharing them! Stirling Mortgage Shop

Rated 5 out of 5 stars

Fantastic Mortgage Service

The team at the Stirling Mortgage shop are first class when it comes to navigating the mortgage market. Not only do they know the market very well, the understanding of each persons personal situation and mortgage product based on this is top notch. As a LTD company contractor I found using the Stirling Mortgage Shop to be an extremely helpful move as opposed to navigating a difficult area alone.

12 December 2025
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Reply from Stirling Mortgage Shop

Delighted to read this Mark, thanks for taking the time to share. We appreciate you choosing Stirling Mortgage Shop to help you with this mortgage.

Rated 5 out of 5 stars

Second time we’ve used Jonnie & the…

Second time we’ve used Jonnie & the Stirling Mortgage Shop & would highly recommend to anyone! Great customer service & constantly keep you updated with every step.

6 January 2026
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Reply from Stirling Mortgage Shop

Thanks Ali! Pleasure to work with you again, and we appreciate your kind words. Jonnie

Rated 5 out of 5 stars

Amazing service

Amazing service, attention to detail. Would not trust anyone else with my financial affairs

3 November 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for sharing Irfan, we appreciate the feedback. Stirling Mortgage Shop

Rated 5 out of 5 stars

Over 20 years, spot on every time

Over 20 years from just one phone call / email from getting fantastic deals and advice. Jonnie and his team are always spot on. Highly recommended service and mortgage products, excellent communication and customer care throughout.

1 December 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Wow! Thanks Alyson - we really appreciate you working with us for so long! Thanks for sharing. Jonnie

Rated 5 out of 5 stars

Just excellent from start to finish!!!

Just excellent from start to finish!!!

I've been using SMS for at least 20 years and that's because they are exceptional at their job. It all started with Ricky and Jonnie and they have never let standards slip, bringing onboard new advisors.

What I love about them is how they break jargon down and make it easy to understand. There's never any hard sale or allegiance to certain providers, so they provide options that best suit YOU, not them (I suppose in terms of commission, etc!!).

Not only do they do their best to find the best deal, if you are in a position where mortgages for example are hard to find, or limited, they will provide you with plenty alternatives without you being ripped off.

I assure you that should you choose to go with SMS you will never be disappointed or let down.

6 January 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks very much for your kind words, and for coming back to us time after time! It is appreciated. Jonnie

Rated 5 out of 5 stars

5 star plus

I have been dealing with Jonnie for many years and would always highly recommend his services to others ..always on the ball and has always went above and beyond with his help .. made everything so simple from start to finish.

6 January 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Clair, it has been a pleasure help you! Jonnie, Stirling Mortgage Shop

Rated 5 out of 5 stars

Worked with Jonnie for over 30 years

Worked with Jonnie for over 30 years. Always on the ball always proactive and always fixing up the most amazing deals on the market. Thank you Jonnie.

6 January 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Douglas, very kind of you to share. I appreciate your business over the years and glad you are happy with our work. Jonnie

Rated 5 out of 5 stars

Fab company

Fab company. Really thorough and helpful with every aspect of gaining a mortgage. Always manages to overcome obstacles. Highly recommend the Stirling mortgage shop

19 December 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Fiona, glad we could help you again and we wish you all the best. Jonnie, Stirling Mortgage Shop

Rated 5 out of 5 stars

Stirling Mortgage Shop

I can’t recommend Stirling Mortgage Shop highly enough from start to finish Ricky & his team explained everything, guiding me through what could have been a daunting experience. Allowing me to get a step on the property ladder and to purchase my own property.

The following years they have kept me up to date, renewing my mortgage getting the best possible rates available.

If you are a first time buyer or looking to renew an existing mortgage these are the guys to call.

With their calm, professional and approachable manner you will not be let down.

1 October 2025
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Reply from Stirling Mortgage Shop

Thanks Claire, very kind of you o share and we are pleased that Ricky was able to help. Stirling Mortgage Shop

Rated 5 out of 5 stars

My Experience with Stirling Mortgage Shop

My Experience with Stirling Mortgage Shop was excellent.
Carol-anne who was the mortgage advisor that helped me get my mortgage, was wonderful. She made sure everything went through as smoothly as possible and made sure that it was a stress free process:)
I would recommend to anyone looking to get a mortgage to use Stirling Mortgage Shop's services.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks Crawford, we are delighted to hear that you are happy with Carol-Anne's advice. Stirling Mortgage Shop

Rated 5 out of 5 stars

Would highly recommend!

Ricky was super helpful throughout the process and talked me through the different options available to me. Would highly recommend!

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks Elise! Stirling Mortgage Shop

Rated 5 out of 5 stars

Really impressed with the team at…

Really impressed with the team at Stirling mortgage shop. They are easy to deal with. I use them for all my mortgage needs.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks Matthew, appreciate you taking the time to review our service. Stirling Mortgage Shop

Rated 5 out of 5 stars

5* Service

5* Service, pleasure to deal with and always find the best offers for clients!

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks David, and thanks for choosing Stirling Mortgage Shop

Rated 5 out of 5 stars

Excellent Service!

An extremely friendly team that explained every step and made getting a mortgage a pleasant experience! Appreciate everyone in the team for supporting us through and enabling us to buy our dream house. Thank you!

12 December 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks very much Claire we are delighted that you are happy with our work, and wish you all the best in your new home! Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky and co have sorted a few…

Ricky and co have sorted a few mortgages for us now. Service is superb and very straight forward. Friendly and always a pleasure to deal with.

12 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for this, Ricky will be chuffed with your kind words! Stirling Mortgage Shop

Rated 5 out of 5 stars

Informative initial consultation

Informative initial consultation. Personal service with a mortgage product that worked for us and a pretty much seamless transaction.

21 October 2025
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Reply from Stirling Mortgage Shop

Thanks Paul, delighted you are happy with our service. Thanks for sharing. Stirling Mortgage Shop

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