Stibbons Gas Ltd Reviews 

102
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Been a customer for years and I would leave 500 stars if I could. Another yearly checkup done on our boiler etc, and another great experience. James is friendly and reassuring, efficient and tidy, pun... See more

Rated 4 out of 5 stars

James arrived wearing a mask, which we appreciated. As friendly, courteous and efficient as ever, he tightened up a vent within the boiler and left it set at. 1.5. We hope this solves the problem of t... See more

Rated 5 out of 5 stars

I had my yearly visit today from Stibbons to service and check old school Gas Fire and Boiler. What can I say....Exceptionally Friendly and Knowledgeable With Excellent All Round Service That Alw... See more

Rated 5 out of 5 stars

Stibbons Gas Ltd have been servicing our boiler and hot water cylinder for 4 years now. James and his colleagues are always punctual; call when they say they will call; and are always friendly and ef... See more

Company details

  1. Repair Service

Information provided by various external sources

Stibbons Gas is a vastly experienced company undertaking all types of gas work in and around Norfolk. Whether it's an annual boiler service, boiler breakdown, replacement boiler or a full central heating system you require, we can provide a speedy solution at all times, whilst maintaining the highest quality of workmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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4.8

All reviews

(102)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, arrived on time, friendly, polite & knowledgeable. Could not ask for a better service

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service for our…

Excellent and efficient service for our boiler and hot water cylinder. It was easy to book an appointment using the online system. On the day of the service we got a text message when the engineer was on his way. The service was comprehensive and everything tidied away afterwards. Would recommend highly. Thanks again

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Boiler serviced

We have just had a boiler serviced. From calling the office and making an appointment, we received excellent service from all the staff ,very friendly and efficient. Being able to settle the invoice online is great and within a really short time we received the receipt. Good customer service is so important.

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Well done Stibbons Gas

Another excellent job after having my combi boiler's 2nd service. Heating engineer Tom was very efficient, and made me feel secure and safe during this worrying Covid time. I do not hesitate in recommending Stibbons Gas as a thoroughly reliable Company.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

I would just like to say a huge thank…

I would just like to say a huge thank you to James, Rob, and Callum. They have always provided an excellent and reliable service... more so just recently our boiler broke and they managed to squeeze us in the following day as we had no heating or hot water. Their friendly manner and showing they care makes a huge difference. I would definitely recommend.

11 April 2021
Unprompted review
Rated 5 out of 5 stars

Can't rate Stibbons highly enough

Can't rate Stibbons highly enough. Boilers break - it's a fact of life. And when they do, it's reassuring to have heating engineers you can trust 100%. Stibbons are these guys. After I wasted a callout charge on a different company (in a moment of weakness and desperation) only to be handed a complete misdiagnosis, James and Callum came to my rescue. Callum arrived at my house within an hour, diagnosed the problem straight away and did a "temporary fix" that allowed me to continue using my boiler in the meantime. All without a callout charge. The next day, he returned to replace the faulty part at a price that was roughly comparable to what I had paid the other company for a misdiagnosis. In a world where you never know whom to trust, these guys are the real deal. Will definitely be recommending to all my friends, and won't be turning to any other heating engineers from now on (I've learnt my lesson). Thank you very much for your professionalism, your competence and the top-class service you provide. 10 stars.

1 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company

Tom who fitted our new boiler was competent, experienced & knowledgeable. He completed the work to our satisfaction in a friendly and comfortable manner
Our overall customer service from this company, including our contact with James has been outstanding

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have to leave a review for this company as they have given me the best customer service i have experienced in years. Our boiler was broken and after another company came and supposedly fixed it it broke again and were to busy to come back and fix.After making contact with James at Stibbons Gas he organised his engineer Callum to visit and he discovered a catalougue of errors forthe previous engineer,unfazed by this he ordered the part and informed us he would be back the next day.
James rang to inform us the next day that Callum would be with us and sent a link to track his progress.
Callum arrived and soon had us up and running again.
Many thanks to Stibbons gas for there help and wholeheartedly recommend them.

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent as always

Excellent as always. My boiler developed an intermittent fault. I called and spoke with James, he arrange an appointment for the next day. The engineer arrived and completed job efficiently and was very pleasant too. Thank you once again.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

100% Recommend

100% Recommend, engineer installed boiler, very tidy, dust sheets used, polite engineer that explained everything and followed all covid safe procedures, all working brilliantly, couldn't be happier or warmer

29 January 2021
Unprompted review
Rated 5 out of 5 stars

A* customer service

A* customer service. Engineers always turned up on time and not only did a great job but were friendly and helpful. Can’t recommend Stibbons highly enough

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

Very prompt to return my call and booked in quickly as boiler not working. Callum was very thorough and explained what the problems were and how he could resolve it. Came next day to install new parts that were required and text service to tell you when they will arrive. Efficient, timely and professional service.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Stibbons have done the gas checks on our rented properties for years and have always been a fantastic service. When in trouble over the festive period they dropped everything to fix our boiler and as I have a disability I really needed heat and hot water. I would highly recommend you to use this company!

27 December 2020
Unprompted review

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