Steven Brown Art logo
Visit website

Steven Brown Art Reviews 

754
•
TrustScore 3 out of 5

2.8

Artist
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the vibrant artwork and product quality, often finding items like canvas prints and homeware excellent and well-packaged. Reviewers frequently mention prompt order receipt, with quick dispatch and delivery. Some also praise the company's customer service for its helpfulness and efficient issue resolution. Conversely, a small portion of people felt dissatisfied with product quality, citing damaged items, faulty components, or inconsistent sizing. Many also experienced significant delivery issues, such as overdue, lost, or undelivered orders, and incorrect addresses. Customer service is a recurring concern, with numerous reports of unresponsiveness, ignored emails, and disconnected calls, leading to perceived non-existent support.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with the vibrant artwork,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction with the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the team for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Customers had ambiguous experiences with order, with some reporting easy ordering processes and quick... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied

Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!

Contact info

2.8

Average

TrustScore 3 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(754)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful…

Very happy with all the purchases I've made (3 so far). Service abd delivery each time we're amazing. Pictures are gorgeous too.

25 March 2024
Rated 1 out of 5 stars

Disappointed

My chopping board arrived after a rather long wait one corner is sharp and only two worktop protectors inside emailed for a week to resolve the problem but still waiting a response

23 February 2024
Rated 1 out of 5 stars

I am getting spammed relentlessly

I am getting spammed relentlessly by sites that appear to be in America trying to sell me a Heather McCoo clock at 90% discount. The emails come from different (presumably fake) companies with different subjects and email addresses every time so it is impossible to unsubscribe or block the emails. Very annoying 😡

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Such good value for the money. Ease of the purchase process was great, and really good quality. Arrived safely and very well packaged.

25 January 2024
Rated 5 out of 5 stars

Quick replacement

I’ve had Steven brown pictures which are lovely and ordered place mats and one came damaged. Emailed Steven Brown, I sent them a photo and a replacement was sent immediately. Lovely placemats and replacement sent very quick, I would definitely recommend this company and the products

25 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look