The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Great service, received really promptly. Bought for my husband’s birthday & he absolutely loved them & hasn’t stopped wearing!
30 June 2025
Reply from Steel & Barnett
Hi Emily,
So lovely to hear that your husband is so happy with his gift and enjoys wearing it so much! Thank you for your wonderful review.
Joska - Happy Department
Customer service was fantastic
Customer service was fantastic. The craftsmanship and quality of the bracelets was great. My grandson loved is guft.
16 June 2025
Reply from Steel & Barnett
Bedankt voor je warme review!
Fantastisch om te horen dat je tevreden bent over onze service en kwaliteit en wat leuk dat je kleinzoon zo blij was met zijn cadeau.
Joska - Happy Department
Reply from Steel & Barnett
Thanks for the great feedback! Glad you liked the fast shipping and the bracelet.
Joska - Happy Department
Bracelets Don't Disappoint
I can't believe how quickly these beautiful bracelets shipped overseas. My husband loves both of them. They look really high-end and lovely.
14 May 2025
Reply from Steel & Barnett
Hello Amber, So great to hear! We're glad the bracelets arrived so quickly and that your husband loves them. Thank you for your lovely feedback!
Joska – Happy Department
Absolutely ❤️❤️❤️❤️❤️their jewelry
Absolutely ❤️❤️❤️❤️❤️their jewelry! I have purchased over 5 items, he gets so many compliments. Customer service, communication is A++
22 May 2025
Reply from Steel & Barnett
Hi Robin,
What a wonderful review, thank you so much! 😊
We’re so happy to hear that you love our jewelry and that it’s getting so many compliments. And it’s great to know our service is appreciated too!
Joska – Happy Department
Reply from Steel & Barnett
Thank you for your kind words! We're happy to hear that you were so pleased with our service 😊
Joska – Happy Department
I had to return the first order because…
I had to return the first order because sizing didn’t fit and the company was very responsive.
12 May 2025
Reply from Steel & Barnett
Hi Susan,
Thank you for your kind review!
Sorry to hear the size wasn’t right the first time, but we’re glad to hear you were happy with our quick service. We always do our best to make the return process as smooth as possible.
Joska – The Happy Department
High Quality Bracelets that will last forever
My husband and I got matching bracelets. I got a small but it was still just a bit too big so I twisted it, soaked it in water, and molded it so it would stay twisted and it looks really cool! The quality of the leather and clasp is high. They are well made. They are our BFF bracelets! (we're in our 60s)
12 May 2025
Reply from Steel & Barnett
Hi Kelly,
What a wonderful review – thank you for sharing!
It’s so lovely to hear that you’re wearing matching bracelets. The fact that they’ve become your BFF bracelets truly makes our day, that’s exactly what we hope to create!
Joska – The Happy Department
DPD did not deliver my purchase on time.
DPD did not deliver my purchase and looked like the delivery update just stayed at one location. I mailed your service team and Joska Devoogt gave me excellent service with fast responses and always keeping me updated. She is a special person to have in your team. She makes the client feel that they not just a number but a relation to the company. Can you please tell her that I really appreciate all she has done. Helga Smith
6 May 2025
Reply from Steel & Barnett
Hello Helga,
Thank you so much for your heartwarming words, Helga what a wonderful compliment! It was truly a pleasure to assist you during the frustrating delivery situation.
I’m incredibly happy to hear that you felt heard and supported, and that my help made a difference. Your feedback means a lot to me and to our entire team.
Joska – Happy Department
Reply from Steel & Barnett
Hi James,
Thank you for your review! We're glad to hear you find our products stylish and of great quality, that's exactly what we aim for!
Joska – Happy Department
Brilliant item
Recipient loved the gift. Very good quality well presented and speeded delivery. Would recommend thank you
3 April 2025
Reply from Steel & Barnett
Hello Jocelyn,
Thank you so much for your kind feedback! We're thrilled to hear that the recipient loved the gift and that you were happy with the quality, presentation, and speedy delivery.
Joska - Happy Department
AVOID THIS COMPANY
I bought one of this companies bracelets in December 2024 it fell apart in 1 week - I contacted the company via email- no reply - typical I got it repaired locally - lasted 3 months something else gave out- they are cheaply made and poorly designed and as far as I can tell customer service is non existent.
Not the worst scam I have fallen for but beware these are toys not accessories for grown ups
After some back and forth with the company subsequent to my trust pilot review they offered me a 15% discount on an online purchase if I would change my review- I told them from the start I was not looking for compensation, I wrote to them looking for a solution to a problem at this point I would not wear their "accessories" if they paid me which I guess is what thy were trying to do. Feeling insulted I will now make it a point to tell everyone I can about their inferior product. Small pebbles can make large waves
14 December 2024
Unprompted review
Reply from Steel & Barnett
Hello Phil,
Thank you for your review.
We’ve looked into your details, but based on the information available, we’re unfortunately unable to link your experience to any order or previous communication in our system.
Of course, you’re more than welcome to email us any relevant information or order details at service@steelandbarnett.com, so we can investigate further and find a suitable solution together.
We always do our very best to assist our customers and take every message seriously.
We would also like to strongly emphasize that we in no way engage in fraudulent practices, these are serious accusations. As you can see from our customer reviews on Trustpilot, we are actually valued for our service and reliability.
So I’d really love to receive an email from you.
Joska – Happy Department
In the meantime, I have already sent you an email today (April 22nd) and I’m looking forward to your response.
JD 24/4 :
We did indeed recently receive one email from you, expressing the intention to find a solution. We were certainly open to this and willing to work together towards a suitable resolution. Unfortunately, no further response followed, and instead we received this additional communication via a public review.
As with every story, there are always two sides. We acted in line with our values and were open to dialogue.
You’ve since drawn your own conclusion, a pity!
At Steel & Barnett, we know what we stand for: honest service, quality products, and respectful communication.
Great product with quick shipping and…
Great product with quick shipping and attentive customer service.
6 March 2025
Reply from Steel & Barnett
Hi Kyle,
Thanks so much for your great review!
We're thrilled to hear you loved the product and had a smooth experience with our shipping and customer service.
Joska - The Happy Department 😊
Great and fast customer service
Great and fast customer service. My return took a little bit of time to arrive and get refunded as I chose regular mail. But when I reached out you guys were quick to reassure me it will be a while and when it's received I will see the refund on my card. I love how fast you reply to your customers inquiries and the package I previously bought from Belgium came faster than I thought. And you kept me updated on all the stages.
12 March 2025
Reply from Steel & Barnett
Hello Franny,
Thank you for your kind words! We're happy to hear you appreciate our fast customer service and updates throughout the process. 😊 Returns via regular mail can take a bit longer, but we’re always here to reassure and assist when needed. Glad to know your previous order arrived even faster than expected!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Joska - Happy Department
Loving my bracelets
Very easy to order and shipping was fast. Products are high quality and look great.
12 February 2025
Reply from Steel & Barnett
Thank you, Eric!
We're happy to hear that ordering was easy and shipping was fast. Enjoy your high-quality products! 😊
Joska - Happy Department
Very good quality
18 February 2025
Reply from Steel & Barnett
Thank you! We're glad you appreciate the quality! 😊
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your review! We're delighted that you're happy with the quality and fast delivery. 🚀👌
Joska - Happy Department
Great products
Great products. Had to return to change size. Was easy and flawless. Highly recommend.
3 February 2025
Reply from Steel & Barnett
Thank you for your kind words! We're glad to hear that the exchange process was smooth. Enjoy your new bracelet! 😊
Joska - Happy Departmentt
The bracelet was a gift for my son's…
The bracelet was a gift for my son's 20th birthday. He really likes it and it is beautifully designed. I found it ran a little large. Even the small was big on him. This isn't a negative judgment, as my son is on the small side. The company is amazing and the return was easy. I will purchase again from this company.
13 January 2025
Reply from Steel & Barnett
Hi Joy, Thank you for your kind words! We're glad your son loves the bracelet. If you ever need help finding the perfect fit, feel free to reach out. Looking forward to your next order! 😊
Joska - Happy Departmentt
This is a good company
They are working, correct.
I had a very good experience with Joska in the after sales.
There was a small problem with the transport company.
She kept me up-to-date, and found the right solution.
17 January 2025
Reply from Steel & Barnett
Hello Patrick,
Thank you for your kind words!
We're glad we could assist you and find the right solution.
Enjoy your purchase! 😊
Joska - Happy Department
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