The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 months, One of the leather straps broke
One of the leather straps broke inside of two months. I work in the kitchen and can’t wear the bracelet to work so not only has it just been two months. It’s probably only been a weeks worth of hours worn. They did get back to me very quickly and offered to replace the product immediately. Customer service is fantastic, I will wait and see how the new product works. if the replacement product lasts, I will update the review even more.
18 September 2025
Reply from Steel & Barnett
Hi Mike,
Sorry to see that we received a 1-star review.
You emailed us just yesterday, on November 24, 2025, asking if this issue is covered under warranty.
I responded asking for a clear photo of the item, which we have since received.
We’re currently in a busy period and, with the time difference between the U.S. and Belgium, we haven’t had the chance to reply just yet.
We’ll look into this today and make sure you receive a proper solution as soon as possible.
Thank you for your understanding!
Excellent quality
Excellent quality, style and design and the delivery was timely as well. Highly recommend!
30 October 2025
Reply from Steel & Barnett
Dear Roger,
Thank you very much for your kind words!
We're thrilled to hear you're so satisfied with the quality, style, and design of our bracelets – and we're glad to know the delivery went smoothly as well.
We truly appreciate your recommendation!
Joska - Happy Department
Faulty Design on bracelet claps?
Ordered some product(several bracelets), fit was great however, some of the clasps on two of them would not unhinge off my wrist. Tried several times, even slept with them on as I could'nt get them off!!
Tried to unclasp but the leather broke free and snapped off the bracelet!
Have emailed twice in three months and all I keep getting is the 'automated response'
'We'll get back to you in 24 hrs, blah blah blah...but were very busy'
I just want an address to return the broken bracelets and to let them know I'm not happy with the design of the clasps, but alas no response. Very Frustrating as I love the products. May think twice about ordering from them again. Can't recall when I ordered but I believe it was Feb 2025?
3 February 2025
Unprompted review
Reply from Steel & Barnett
Hi Steve,
Thank you for your feedback and sorry to hear about your experience. I received your email yesterday and have already replied, it’s the only one I could find in our system. Your order dates back to November 4th, 2024
I’m happy to assist you and am currently waiting for your reply to my email so we can resolve this together.
Joska - Happy Department
Absolutely love the design concept and…
Absolutely love the design concept and customer care
22 September 2025
Reply from Steel & Barnett
Hello Taylor,
Thank you for your lovely review, Dawn! We're glad to hear you love the design and our customer care.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your review, H.C.!
Great to hear that the bracelet fits well and looks good, enjoy it!
Joska - Happy Department
Bracelet is elegant and…
Bracelet is elegant and understated...really classic and beautiful. My son will enjoy it for many years!
4 September 2025
Reply from Steel & Barnett
Thank you for your lovely feedback, Kathy!
So nice to hear that your son will enjoy it for many years – a classic and timeless gift.
Joska - Happy Department
Fast delivery and great quality!!
14 August 2025
Reply from Steel & Barnett
Hi Martin,
Thank you for your enthusiastic feedback!
We're very happy to hear you're satisfied with both the delivery and the quality.
Joska – Happy Department
Terrible Customer Service
Terrible experience! Ordered a jewellery travel case which when opened was found to be faulty as the felt on the inside of the box was coming away. Sent several emails with pictures and narrative but because I placed the order on the 29th June I wasn’t eligible for a refund or a replacement. Very poor experience!
4 September 2025
Unprompted review
Reply from Steel & Barnett
Dear Clive,
Thank you for your message.
As previously communicated via email, we understand that this has been a disappointing experience. However, we’d like to emphasize that, just like with any other company, a report made more than two months after purchase unfortunately falls outside the warranty period.
This is also standard practice at other retailers such as clothing stores, shoe shops, or even other bracelet brands.
That said, we did offer you a gesture of goodwill, but you preferred not to make use of it.
If you change your mind or have any questions, please feel free to let us know by email
Joska – Happy Department
Excellent, classy and cool
I got my first S&B bracelet (leather) a year ago in a shop in Basel while traveling and I've worn it constantly since. The leather and weave still look great in good condition after a year of "hard work"! The magnetic stainless clasp is excellent. It took some practice, but now it goes on and off easily without thought and would NEVER come off by mistake. I recently purchased another leather bracelet and a few of stone, each with a metal skull--this time from the website. Shipping was quick and packaging thoughtful. All of these pieces look excellent and have a perfect balance between being natural and modern...between casual and classy. I love them!
Tip: on the sizing, I found the size chart to be perfect for selecting a leather bracelet which is comfortable and secure. For the (elastic) stone bracelets, I found going up one size allows them to fit more loosely, which seems more appropriate for me. Your wrists may vary.
8 August 2025
Reply from Steel & Barnett
Dear Anderson,
Thank you so much for your detailed and thoughtful review. We’re thrilled to hear how happy you are with your bracelets!
It’s great to know that both the quality and design continue to meet your expectations, even after frequent wear. We especially appreciate your tip on sizing, as that kind of insight is incredibly helpful for other customers too.
We’re glad to have you as part of the STEEL & BARNETT community and hope you continue to enjoy your collection. If you ever have any questions or are looking for something new, we’re always here to help.
If you have any further questions or concerns, please don’t hesitate to contact us.
Stunning Quality and Style!
The quality and style, the fit and look of any bracelet from S&B I always find to be stunning! I have yet to find any exception to this. Customer Support is A+! I am so glad I came across this company!
30 July 2025
Reply from Steel & Barnett
hi Ray,
What a wonderful review, thank you so much for your kind words!
We’re truly happy to hear that both the quality and service meet your expectations. We look forward to welcoming you again in the future.
Joska - Happy Department
Reply from Steel & Barnett
Hi Tony,
Thank you so much for your kind words! We're happy to hear you're satisfied with the products, pricing, and service. Enjoy your new pieces!
Joska - Happy Department
Reply from Steel & Barnett
Koen, Bedankt voor je review!
Joska – The Happy Department
Reply from Steel & Barnett
Thank you for your lovely review, Luana! We’re so happy to hear you’re pleased with our service and products.
Joska – Happy Department
Reply from Steel & Barnett
Hello Stijn,
Thank you for your review, Stijn! We’re happy to hear you like the bracelet and find it beautiful.
Joska – Happy Department
Charged me for the product even though…
Charged me for the product even though I have never received it. Now they are ghosting me.
I am a repeat customer. Very disappointing.
Beware.
16 July 2025
Reply from Steel & Barnett
Dear Brett,
Thank you for your message.
I want to assure you that I’ve received and replied to your previous emails. In my last message, I suggested resending the package and asked you to confirm whether the shipping address was correct, but unfortunately, I haven’t received a response from you since. It’s possible something went wrong in the communication.
Please know that it’s absolutely not my intention to ignore you — on the contrary, I’d really like to resolve this with you.
I’ll resend my last email shortly, so we can get this sorted out as soon as possible.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happ Department
Just what i was looking for and great…
Just what i was looking for and great delivery time, really quick.
15 July 2025
Reply from Steel & Barnett
Hello Mark,
Thank you for your great review! We're happy to hear you found exactly what you were looking for and that the delivery was so fast. Joska - Happy Department
Quality product and speedy shipping
14 July 2025
Reply from Steel & Barnett
Hi Robert,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the quality of our product and the fast shipping.
Joska - Happy Department
The website was super helpful for…
The website was super helpful for choosing which styles to order and pairing multiple styles together. I gifted these to my husband for an anniversary gift and he was very pleased with them!
7 July 2025
Reply from Steel & Barnett
Hey Kelly, So glad our website helped you choose and that your husband loved his gift!
Joska - Happy Department
Great product at affordable prices
Great product at affordable prices. I own several pieces that work well together.
25 June 2025
Reply from Steel & Barnett
Thank you! We’re happy to hear you enjoy the pieces and how well they complement each other.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your kind words! We’re so glad you’re happy with the quality and service.
Joska - Happy Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.