Stauer logo
Visit website

Stauer Reviews 

176
•
TrustScore 2 out of 5

1.8

Jewelry Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The reason I rated 1 star is because there was no zero stars rateing icon. Poor quality, cheap, aggressive marketing, premier membership is worthless, return refund far less than what I paid for the j... See more

Rated 3 out of 5 stars

The advertising is deceptive. For example, a cultured-pearl necklace was advertised as FREE (their caps), with only shipping and postage. The shipping and postage are too high. But you get a coupon... See more

Rated 2 out of 5 stars

The customer service is ok and the products are okay. However, their shipping and handling costs are too high. When you think you are getting a bargain on their price, the high shipping and handling c... See more

Rated 1 out of 5 stars

Are you kidding me with this? I called, waited 30 minutes to get a status on my order (bday gift for my wife). Finally some guy in Nairobi answers and tells me their system is down and to call back to... See more

Company details

  1. Jewelry Store
  2. also in
  3. Watch Store

Written by the company

Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%. We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems. Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.

Contact info

1.8

Poor

TrustScore 2 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(176)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My experience with Stauer is great…

My experience with Stauer is great because the quality and craftsmanship of your jewelry is wonderful: Everytime I have purchased from you, I have never been disappointed. I have always been pleasantly surprised. I have received my orders quickly. And you have great customer service.

8 August 2023
Unprompted review
Rated 4 out of 5 stars

Big Watchface.

On your advertisement, dimensions should be shown for the watchface as you sometimes do for the band itself.

This watch is not suitable for smaller wrists, in my opinion, it also requires a band adjustment from a jeweler.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Don't forget to wind!

Extremely cool watch. By far my favorite and the most unique in my collection. Be sure to wind it 15x "clockwise"once a day or it'll stop. This small attention to detail is definitely worth it.

30 July 2023
Unprompted review
Rated 2 out of 5 stars

It took almost a month for delivery

It took almost a month for delivery, both telephone numbers of the Company didn’t works from Puerto Rico. Email was answered a week later. Finally when the ring was received, it was dirty like used; planning to make a complaint.

15 July 2023
Unprompted review
Stauer logo

Reply from Stauer

Thank you for your feedback and apologize for the inconvenience. The phone issue and email response time have been resolved. Your business is appreciated, and we have mailed you a discount to apply to a new order.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look