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Stauer Reviews 155

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TrustScore 2 out of 5

1.8

Jewelry Store
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See what reviewers are saying

Rated 1 out of 5 stars

Major rip-off! Fraudulent is putting it mildly. I would also give this company 0 stars if I could. My elderly mom with dementia orders from their catalogs, and I cancel them when I see the outrageous... See more

Rated 4 out of 5 stars

After reading the other reviews on this website, I feel as if I am writing about a different company. While their watches are terrible, they all break after about 6 months. I have been pleased with th... See more

Rated 1 out of 5 stars

I am really not the person to ever leave reviews. Even if my experience is bad, I prefer to not say anything at all and just take my business elsewhere. Stauer however, has brought my blood to a boi... See more

Rated 1 out of 5 stars

Stauer is awful they are fraugulant liars and down right mean I am 12 and trying to use coupons sent with a previous purchase that went fine, but when I went to put it in it made a dumb excuse of wh... See more

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%. We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems. Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.

Contact info

1.8

Poor

TrustScore 2 out of 5

155 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My experience with Stauer is great…

My experience with Stauer is great because the quality and craftsmanship of your jewelry is wonderful: Everytime I have purchased from you, I have never been disappointed. I have always been pleasantly surprised. I have received my orders quickly. And you have great customer service.

8 August 2023
Unprompted review
Rated 4 out of 5 stars

Big Watchface.

On your advertisement, dimensions should be shown for the watchface as you sometimes do for the band itself.

This watch is not suitable for smaller wrists, in my opinion, it also requires a band adjustment from a jeweler.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Don't forget to wind!

Extremely cool watch. By far my favorite and the most unique in my collection. Be sure to wind it 15x "clockwise"once a day or it'll stop. This small attention to detail is definitely worth it.

30 July 2023
Unprompted review
Rated 2 out of 5 stars

It took almost a month for delivery

It took almost a month for delivery, both telephone numbers of the Company didn’t works from Puerto Rico. Email was answered a week later. Finally when the ring was received, it was dirty like used; planning to make a complaint.

15 July 2023
Unprompted review
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Reply from Stauer

Thank you for your feedback and apologize for the inconvenience. The phone issue and email response time have been resolved. Your business is appreciated, and we have mailed you a discount to apply to a new order.

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