Starluck Flowers Reviews 496

Terrible to deal with. Will never use again. Called up to order flowers to be delivered the same day as I found out about a happy event. The guy said they can deliver to the address in California and was in that town and can do the same day and before 5 pm. Never received a confirmation but they charged my card. Later I called to find out the status of delivering and said they cancelled it as the company they work with couldn't deliver but never informed me despite taking my email. Was too late to order elsewhere. Very non professional.

Worst experience canceled my order on the day of delivery at 6 AM. Hasn’t refunded my money since February 14. Of that, it cost me an additional $120 at another floral company to send flowers the same day for my daughter. So I would avoid using their online service or them in general because they have crappy customer service and will just take your money.

Great customer service! Very helpful!!

Great customer service!! Asked all the questions and were super helpful!

Total SCAM! We went with this company because we thought we were using a local florist. They confirmed the order and then shortly before it was supposed to be delivered they cancelled the order and said they would issue a refund. That was several months and multiple emails ago, each time Starluck confirms they are issuing a refund and it nevers happens! They are a Scam.

Terrible company. Very misleading. They canceled my order for what they say is a “unknown “reason and didn’t tell me until it was too late in the day to do anything about it. I will never use them again. The company was less than apologetic., didn’t care, and told me if I have a problem with it I can go ahead and file a complaint. Well, I am..

Patrick was very helpful, and called to confirm delivery dates and times. I am thankful for this service!!

Zero if I could. They are a scam. No flowers and no refund. STAY AWAY!!!!

Canceled my order within minutes and never refunded me. Just keep saying the samething wait 5-10 business days never happens

They charged the order immediately, cancelled the order within an hour, and haven’t refunded the charge in 2 weeks. Even after reaching out multiple times.

ZERO stars should be available. Totally fraudulent "business" claiming to deliver flowers locally, yet nothing ever happens once you pay what seem to be very reasonable prices. Website seems well put together and inviting - until you get stiffed & try to get a refund!

This website promises same day delivery, but 30 minutes after I placed my order, it was cancelled with absolutely no reasoning. As a company that claims to provide personal and attentive service on every order, and "commits" to quality and reliability, they handled the order cancellation VERY poorly. There was no offering any help to revise my order for different flowers, or changing my delivery date if that was the issue. Nothing. Just a cancellation. Super unprofessional, and I will not be ordering from them again.

I made my order online and was then called to verify and then was being told to do a survey on the service provided I kept telling Patrick that I’m not going to do the survey bc there has been no service provided yet when the flowers are delivered I will do the survey he kept pushing me to do the survey until I told him I had to go I will do the survey after the delivery… then delivery day comes along which the request was to be at 10:30am at 9:45 am I get an email advising a refund will be issued to me and my order was cancelled (1 hr of the expected delivery) I believe this was all due to me not providing a survey when Patrick attempted to push me into doing the survey… don’t order from this company they will not deliver your flowers if you don’t do their survey before the delivery date

I ordered at 1:23 pm and I called to confront them about being a non-local florist because he lied to me about being local, by 1:43 P.M. I received a cancellation notice. This is a scam website online. All of the arrangement pictures have the same amount of reviews, 24 each, and have 5-star reviews.
Update: They dropped my pending payment right away on the same day 4-10-2026

I never even got to ordering the flowers. The customer service was so rude from the moment they answered the phone. I would never, ever, ever order from them. I imagine that their floral arrangements are as ugly as they are!

Upon ordering flowers to be delivered, they immediately said that they are unable to deliver it and that I'll get a refund. After 3 phone calls and a month later, still no refund. Each time they said they'll start the refund. Never came.

These people scammed me!! Flowers that were supposed to be for a loved one who passed away!! Despicable!!

This local business offers great products, service and most of all a great price with free delivery. The manager even called me to confirm the order and delivery. I will use them again.

4/24/26 - after reading other reviews it appears this may not be a local business in Flagstaff but, my experience was pleasant and as stated initially.

Starrluck flowers took an order for FUNERAL flowers from me, took the money from my bank and then cancelled the order. The flowers were not there for the funeral but I was out the money. It would seem they impersonate themselves as a local florist but actually are based in New York. I DID receive my money back but only after I called and complained again. To all the wonderful people in Tappahannock. VA - this is not your local florist (even though they listed a local address)! Very bad experience!