Starluck Flowers Reviews 492

I ordered an Orchid for same day delivery. The order was processed and my credit card was charged, then I received a cancelation email the next day, with no explanation as to why the order was canceled nor any offer to remedy the problem this caused.

When she promised the moon and then told me that my card was declined, I knew it wasn’t possible. Told her I would get another card and call her right back. Went to my credit card’s account and saw that they had declined due to Fraudulent claims filed on this company. Came to Trustpilot and saw all the other complaints and I was grateful for dodging a bullet!

Update: I have received a full refund finally, after multiple emails and conveniently, after I filed a dispute with my bank and a complaint with Better Business Bureau. My purchase and order cancelation date was 4/13. The refund didn't post till 4/28. After reading other reviews, I count myself lucky that I got my money back.

Absolute scam! DO NOT USE THIS COMPANY! Taking advantage of people ordering funeral flowers is the kind of low that I haven't experienced before. Ordered flowers after a tragic and unexpected death of a loved one in another state. They promptly charged me, only to cancel the order a couple of hours later. 13 days later, still no refund. The "refund receipt" is so obviously photoshopped, it's wild. So, on top of grief of losing a loved one, I now beat myself up for not recognizing a scam. SHAME ON YOU!

Be aware - the "company" is a scam!!!!! No deliveries, no refunds. All their e-mails sent with promises of refunds have been generated by AI. All "communications" are communications with bots. Nothing real. Calls, emails to them are useless.
To get your money back, if it was payed with a credit card, initiate dispute on your purchase.

Our order was cancelled immediately. An email was posted the same day indicating a refund was processed. Four days later, our credit card was charged for the order. Twenty days later, no refund has been made to our credit card account.

What a terrible experience!
Do not order from this company.
I thought they were a local florist but they are a broker. Order placed then immediately cancelled. 10 business days later no refund!!
Customer service does not care and told me to wait a few more days.
Do not waste your money and time!!

Scam, they will
Keep charging you over and over

SCAM! They took my money and never delivered the order and never sent a refund.

I feel like an idiot for not reading reviews before placing an order. This company is a scam. Your flowers will never be delivered. They take your money and immediately cancel. I am still waiting on my refund, which, by reading other reviews, I am sure I will also never receive and have to file a report with my credit card company. This company needs to be shut down.

Total SCAM!!! If you ordered from them call your bank change your card. It’s to bad you can’t even order flowers for a loved one. They are horrible people!!!!

FRAUD. Reported them to the BBB they take your order, put the payment through and immediately send an email saying there are no florists in the area. DO NOT give them your information: it's FRAUD. Call the number, there is NO such business.

I ordered flowers on line from StarLuck on April 11th, almost immediately they sent an email saying that they could not deliver them and were refunding my money. On April 15th I got a charge on my credit card for the full amount. I emailed them and they replied that they were still "working" on the refund. Now I see numerous others who have had the same experience. Lesson learned! $86.57 down the drain. DO NOT ORDER FROM THEM!!!

I ordered birthday flowers for a client’s daughter’s birthday who was celebrating at one of our luxury properties. It was confirmed for Same Day Delivery and my card was charged. 10pm. No delivery. I attempted to track the order using their tracking system by entering the order number and my email but it does not work. I emailed to find out what was going on and they responded by cancelling the order stating that for some unknown reason, the local florist did not deliver and that they will refund. Huge dissapointment and highly unprofessional. I see this is a regular thing for them. Now I am concerned about them being a potential scam.

It's a total scam took my payment and no flowers delivered !!!

Placed an order for 2 floral arrangements for a birthday. I was charged immediately but order was canceled within 12 hours with no refund. this website is a scam.

Starluck flowers is a fraud! I’m more upset with google for referring them

This place is a piece of crap after ordering flowers for a funeral and taking my money and waiting for the same-day delivery to cancel my order supposedly because they can’t deliver at the location when it wasn’t a problem before I paid when they asked me for the address plz be careful with these people

Terrible to deal with. Will never use again. Called up to order flowers to be delivered the same day as I found out about a happy event. The guy said they can deliver to the address in California and was in that town and can do the same day and before 5 pm. Never received a confirmation but they charged my card. Later I called to find out the status of delivering and said they cancelled it as the company they work with couldn't deliver but never informed me despite taking my email. Was too late to order elsewhere. Very non professional.

Worst experience canceled my order on the day of delivery at 6 AM. Hasn’t refunded my money since February 14. Of that, it cost me an additional $120 at another floral company to send flowers the same day for my daughter. So I would avoid using their online service or them in general because they have crappy customer service and will just take your money.

Great customer service! Very helpful!!