Starlight Beds Reviews 

1,612
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the quality of the mattresses, often finding them to be better than expected and offering luxurious comfort at a great price. The ordering process is consistently described as easy and efficient, with clear information and helpful descriptions of products. Reviewers frequently praise the quick and prompt delivery service, with many items arriving faster than quoted and within specified windows. However, some customers also noted issues with mattress durability, mentioning that some mattresses dipped in the middle or became bobbled and discolored within a short period. A few other people also felt that the mattresses were not as soft as described or caused backache, suggesting they were not comfortable for everyone. Additionally, some reviewers experienced problems with delivery, including items being left in inconvenient locations or issues with courier communication and lost orders.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and value of the mattresses, with... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the good... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and user-friendly,... See more

Price

Customers consistently note positive experiences with price, often highlighting the excellent value for money... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple... See more

Company replied

Rated 5 out of 5 stars

The foam mattress came in the smaller size we wanted for a side bunk, in our camper van, for an adult to sleep on. It came quickly and we were thrilled with the quality and value. A real material cove... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,612)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, great concern for the delivery and on time! Very delight for buying the goods with you, many thanks!

15 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Rong,

Reading reviews like yours truly makes our day!

We're absolutely delighted to hear that you had such a positive experience from start to finish. Providing excellent service and keeping our customers informed every step of the way is something we genuinely care about, so it's wonderful to know everything arrived on time and met your expectations.

Thank you so much for choosing Starlight beds and for your incredibly kind words. Your support means the world to our small family business, and we hope to welcome you back again in the future. Wishing you many comfortable sleeps ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy Customer

The mattresses seem to be good quality and comfortable and a good price. Delivery was very quick also. Very impressed with the company and would buy again from them and recommend them.

15 June 2026
Starlight Beds logo

Reply from Starlight Beds

HI Jackie,

What a lovely review to read!

It's fantastic to hear that you were impressed with both the quality of your mattress and the value for money. We work hard to offer products that are comfortable without breaking the bank, so it's wonderful to know we've hit the mark.

We're especially grateful for your recommendation and that you'd choose Starlightbeds again. We look forward to helping you in the future whenever you need us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivery a little late but can't fault…

Delivery a little late but can't fault the mattress at all. Nice and comfy.

15 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Lorraine,

Thank you for taking the time to leave us a review!

We're sorry to hear your delivery was a little later than expected, but we're so pleased to know the mattress has made up for the wait! It's wonderful to hear you're finding it nice and comfortable.

We really appreciate your patience and hope you enjoy many great nights' sleep.

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent service

Easy to order, user friendly website, the mattresses are light weight, vacuumed packed and very easy to set… very comfy.. soft but just right…

22 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you so much for your wonderful review!

We're delighted to hear you found our website easy to use and that your mattress arrived vacuum-packed and was simple to set up. It's even better to know you're finding it so comfortable soft, yet perfectly supportive!

Thank you for choosing Starlightbeds. We hope you enjoy many restful and cosy nights ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Ordered + delivered in 2days.

Ordered + delivered in 2days.. lovely comfortable bed for my elderly mum

11 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Deborah,

Thank you so much for your lovely review!

We're delighted to hear your mum is enjoying her new bed and that it arrived so quickly. Knowing she's comfortable and getting a great night's sleep means the world to us.

We really appreciate you taking the time to share your experience and hope your mum enjoys many restful nights ahead!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Bought it for my caravan very comfortable would recommend it great buy 👍👍

23 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We are also glad to hear that you are finding the mattress very comfortable!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Great quality

Great quality

27 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Martin,

Thank you for your review!

We're delighted to hear that you're happy with the quality of your mattress. Providing products that our customers can trust and enjoy is always our goal, so your feedback is greatly appreciated.

Thank you for choosing us!

Kind regards,
Lilllia

Rated 1 out of 5 stars

Mattress only lasts 1.5years

Mattress only lasts 1.5years, slopes down one side, can see one side of mattress lower than the other, when sleeping it rolls you into the middle, DO NOT BUY from here, no after sales service and mattress not built to last, have emailed returns is within 14 days ONLY even when mattress not FIT FOR PURPOSE

23 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Kerry,

We're sorry to read of your disappointment and apologise that your experience has not met expectations.

Our mattresses are covered by a 12-month warranty against manufacturing defects, and we'd be happy to review any concerns you may have. As we are unable to identify your order from this review, please email us at info@thesleeppeople.co.uk with your order details and photos of the issue, and a member of our team will be happy to investigate further.

We take all customer feedback seriously and look forward to the opportunity to assist you.

Kind regards,
Lillia

Rated 5 out of 5 stars

lovely mattress

lovely mattress - great price- quick delivery

19 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Thomas,

Thank you for your wonderful review!

We're delighted to hear that you're pleased with your new mattress and that you found it to be great value for money. It's also lovely to know that your order arrived quickly.

We really appreciate your feedback and your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great price quick delivery and great…

Great price quick delivery and great updates. Will use them again

16 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Maz,

Thank you for your wonderful review!

We're delighted to hear that you were pleased with the price, delivery speed, and the updates throughout the process. Keeping our customers informed is something we take great pride in, so it's lovely to know that it made a difference.

We look forward to helping you again in the future!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very happy customer my daughter is so…

Very happy customer my daughter is so happy and says it so comfortable quick delivery

10 June 2026
Starlight Beds logo

Reply from Starlight Beds

HI Lucy,

Thank you for your lovely feedback!

We're so pleased to hear that your daughter is happy with her new mattress and finding it wonderfully comfortable. It's also great to know that the delivery was quick and hassle-free.

Hearing that we've helped create a happy customer makes our day!

Kind regards,
Lillia

Rated 5 out of 5 stars

Good deal

Easy to place order, good clear informatìon, prompt delivery, product quality was very good, and was a great reduced price! Very happy customer.

8 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Karen,

Thank you for such a lovely review!

We're delighted to hear that you found the ordering process straightforward, the information provided clear and helpful, and that your mattress arrived promptly. It's even better to know that you're pleased with the quality and were able to take advantage of a great offer.

We're thrilled to have such a happy customer, thank you for choosing us!

Kind regards,
Lillia

Rated 5 out of 5 stars

Exceptional quality and price

This is the fourth mattress I have bought off starlight beds the quality is very good and you can't beat them on price . Would well recommend to anyone thinking of buying a mattress

22 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Barnett,

Thank you so much for your continued support!

The fact that you've chosen us for your fourth mattress really is the highest compliment we could receive. We're delighted to hear that you've consistently been impressed with the quality and value we offer. Your recommendation means a great deal to us, and we're incredibly grateful for your loyalty.

Thank you for being such a valued customer!

Kind regards,
Lillia

Rated 5 out of 5 stars

Starlight beds

Quick delivery quality product

8 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Joanne,

Thank you for your kind review!

We're so pleased to hear that your order arrived quickly and that you're happy with the quality of your mattress. We take great pride in offering products our customers can rely on, so your feedback is greatly appreciated.

Thank you for choosing us!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very easy to purchase

Very easy to purchase, EXCELLENT price and really great mattress.

2 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Carly,

Thank you for the wonderful review!

We're delighted to hear that you found the ordering process quick and easy, secured an excellent price, and are pleased with your new mattress. It's always fantastic to know when we've delivered a smooth experience from start to finish.

Thanks for taking the time to share your feedback!

Kind regards,
Lillia

Rated 5 out of 5 stars

Fast delivery and item

Fast delivery
Great value
Great mattress

6 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Carlos,

Thank you for your fantastic feedback!

We're so pleased to hear that you were happy with the fast delivery, great value, and, of course, your new mattress. Knowing we've helped make your shopping experience a positive one means a lot to us.

We really appreciate your support and hope you enjoy!

Kind regards,
Lillia

Rated 5 out of 5 stars

Amazing company

Amazing company.
Mattress was delivered quickly and is super comfy

17 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hello,

Thank you so much for taking time out of your day to leave us this great review! It’s great to hear that our delivery partners are delivering a fantastic service to our customers! We are also glad to hear that you are finding the mattress very comfortable!

Have a lovely day!

Kind regards,
Megan

Rated 5 out of 5 stars

Excellent value mattress for the kids

Excellent value mattress for the kids. Delivery was super fast. Quality is excellent

30 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Andy,

Thank you for the fantastic review.

We’re delighted to hear the mattress is great value for your kids and that you were impressed with both the quality and the super-fast delivery. Enjoy, and thanks again for your support!

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent Service …

Fast efficient service - recommended seller.

3 June 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Anne,

Thank you for your feedback.

We’re so pleased to hear you found the service fast and efficient. Your recommendation means a lot to us, thanks for choosing us!

Kind regards,
Lillia

Rated 5 out of 5 stars

Recently purchased a single Matress

Recently purchased a single Matress.
Excellent service and quality

3 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Louise,

Thank you for your lovely feedback. We’re delighted to hear you’re happy with both the quality of your mattress and the service you received.

We really appreciate you taking the time to share your experience!

Kind regards,
Lillia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look