Everything about this was great and went very quickly, except the repeated add-ons and attempts to push the purchase higher, and the fact that somehow it got sent to the wrong address. I bought it fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great for a memorable gift to someone who (quite literally) means the universe to you. Please if you're ordering a physical package of the certificate for a special date (i.e., birthday, anniversary,... See more
I named a star after my sister for her granddaughters. Death is so abstract especially for young children. Having a star to look at in the night sky reminds us that our loved one will shine brightly f... See more
I fell asleep while making an order. Paid with PayPal and left out my email for certificate. 2 days later I'm panicking when. I hadn't re received email certificate or tracking info. Loved ones bday... See more
Company details
Written by the company
Star-Naming.com is your premium provider for star namings worldwide. Our goal is to offer you a perfect and fast service and excellent support. Make a beloved person happy with our unique gift ideas.
Contact info
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely terrible experience
Absolutely terrible experience. feels like a complete scam.
I placed an order (ORD-1833) and faced repeated delivery delays with no clear communication or accountability from the company. When the product finally arrived, it was broken
Customer service has been equally disappointing. Slow responses, no real resolution, and no sense of responsibility .
Save your money and your time.
2 April 2026
Unprompted review
Reply from Star Naming
Hello,
we’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you. We sincerely apologize not only for the delivery delays, but also for the fact that the product arrived damaged, especially after such a long wait.
This is absolutely not the standard of service we want to provide, and we regret that your order left you with this impression. As a resolution, we have refunded the cost of the damaged item you received, so the amount should appear back on your account shortly, depending on your payment provider and bank processing times.
We also understand your disappointment with the communication and lack of a satisfactory resolution earlier in the process. Your feedback is very important to us and will be used internally to help us improve both our shipping follow-up and customer support.
Thank you for bringing this to our attention.
Kind regards,
Star-Naming Team
Amazing!
Great delivery times. The hard copy certificate pack is beautiful and the process was super easy :)
16 March 2026
THIS SUCKS
THIS SUCKS, I GOT COMPLETELY SCAMMED, THE WEBSITE DOESNT EVEN WORK SO I DIDNT EVEN GET THE CERTIFICATE, I WROTE MUTLIBLE EMAILS TO THEM BUT THIS BOT KEPT REPEATING EVERTHING, I DONT EVEN GET A Frigging REFUND
26 March 2026
Unprompted review
Reply from Star Naming
Hello,
we’re really sorry to hear how frustrating this experience has been for you — this is definitely not the experience we want our customers to have.
Regarding your certificate, please note that digital certificates are sent automatically via email shortly after purchase. It’s possible that the message may have landed in your spam or junk folder, so we recommend checking there as well.
We also want to clarify that your case has not been ignored. If you have received repeated responses, it may be due to follow-ups on the same issue, but we understand how this can feel frustrating.
Our customer service team has already contacted you via email and resent all necessary information.
Kind regards,
Star-Naming Team
Such a nice gift that last forever …
This is n such a nice gift that lasts forever and I love it it came in great timing had a hiccup but they corrected it promptly and I am grateful thank you
17 March 2026
It was a great thing
It was a great thing. It was for my 8 year old cousins birthday and she thought it was so cool.
7 March 2026
I love the joy this product brings!
I love the joy this product brings!
Special, lasting, gift
The purchase process easy.
Delivery as promised
5 March 2026
Packaging let you down...for the price…
Packaging let you down...for the price paid i expected a boxed gift.
fast delivery. The item is a unique gift that I am sure will provide hours of fun for a boy and his dad.
3 March 2026
Highly recommend ⭐️✨💫
My stepmom passed recently and my daughter has an interest in all things space so I thought of naming a star for them. I just received my order and it is beyond what I expected. Beautifully packaged and I know it will be an absolute treasure for my stepdaughter’s birthday. Thank you! Would highly recommend ⭐️✨💫
2 March 2026
In honor of a friend
I had a star named after a friend who lost her battle to cancer. Knowing how science was always a big part of her life I immediately thought of this to honor her. I gifted it to her family and they instantly found her star using the QR code. They were ecstatic! The presentation, certificate and overall visual experience made a lasting impression. Having the star map helps her children with finding the constellation her star is located in. Being able to choose which constellation was an added bonus for me since she was Taurus.
26 February 2026
Not much care for customers.
Cool product idea but not much care shown for customers.
First off, I feel scammed out of some money for the expedited shipping. I paid extra for the 1-3 day shipping and it ended up coming in 4 business days. I placed my order on the 10th expecting it by the 12th (the following Thursday) and it ended up arriving the following Monday. When I voiced my concern they told me that the first business day starts after the date of order. Reasonable, but still, that should’ve been at least by the 13th. They then told me that since they’re from Germany, it was already the 11th by the time I ordered, making the first business day the 12th. If this was stated somewhere before checkout, I would’ve found this to be reasonable. However, as someone ordering from America, I feel as though it should be safe to assume that it should be stated in the time I was accustomed to. How was I supposed to know all of that? I never got my refund for the expedited shipping.
The frame also came broken. They were prompt in a response and letting me know that they would send a new one free of charge, but the replacement took almost 4 weeks to arrive. Not only is that not expedited, which I feel should’ve been included since I paid for it on the main order, that’s also significantly slower than their standard shipping.
The frame is also low quality. This is more nitpicky but anyone planning to buy this product should get their own, nicer frame from Walmart for $5 instead of spending $20 for what seems like cardboard with a stand on it.
The certificate and presentation are nice, which is why I didn’t give only 1 star, but if I do this again I think I’ll be looking for another company.
7 March 2026
Unprompted review
Reply from Star Naming
Hello,
Thank you for taking the time to share your detailed feedback. We are sorry to hear that several aspects of your experience did not meet your expectations.
Regarding the express shipping, delivery times are calculated based on business days and the time the order enters processing, which can sometimes differ due to time zone differences and logistics handling. We understand that this may not have been clear and we appreciate your feedback, as it helps us improve how this information is communicated during checkout.
We are also sorry that the frame arrived damaged. As soon as the issue was reported, our team arranged a free replacement, and we regret that the delivery of the replacement took longer than expected due to international shipping times.
We also appreciate your comments about the frame quality. Our frames are designed to be lightweight and safe for shipping, which is why they use protective plastic instead of glass.
We are glad to hear that you appreciated the certificate and presentation, and we truly value your feedback as it helps us continue improving our products and services.
Kind regards,
Star-Naming Team
This is the second star I’ve purchased
This is the second star I’ve purchased! I love this idea and I love the uniqueness of this gift.
21 February 2026
The delivery was delayed 5 different…
The delivery was delayed 5 different times. Completely missed the deadline I was shooting for, even though I ordered with plenty of time ahead.
21 February 2026
Awesome Gift Idea
purchased a star naming package for my sister’s 60th birthday, and it was such a wonderful gift! The process was simple and straightforward, and the presentation was beautiful. When she received it, she was absolutely thrilled—it felt so personal and meaningful. It’s a unique gift that she will treasure forever. Highly recommend for anyone looking for something special and memorable!
18 February 2026
Great Customer Service
Great Customer Service! My Grandsons were excited to get their own stars.😊
15 February 2026
This star has so much meaning
This star has so much meaning.
I can’t begin to explain. It came so beautifully.
Thank you
3 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.