Stanton Optical - Medford Reviews 45

They were polite and fast. Enjoyed the experience!

I was getting help through work source to cover cost and they took care of everything. It was a seamless process.

My sunglasses Rx was incorrect and the return was not a hassle, but that’s never happened before when I got Rx sunglasses.

Product was delivered on schedule and as expected

This is the second time I've tried them. The experience was the same. This time, my chosen frame was apparently broken during them putting in the lenses, it was the last one they had in stock. No one called to inform me, I had to call and find out. Then I had to pick out another frame and wait another several weeks for me to receive my glasses only to not be able to see correctly!! I am not sure if the prescription is incorrect or the lenses but after all the time and money, I'm using my old glasses that I ordered through an online company. I won't be giving Stanton another try. The only reason I'm ok giving them a 2 star is because Veronica at the Medford location was apologetic and helpful, otherwise I would give it a 1, only because a 0 star wasn't an option.

You were great. Love the frames and lenses. Only problem is they may need to be readjusted

Very nice and efficient staff

My glasses came in but they were not right. They did another exam and gave me all new glasses. Great customer service

I had brought my glasses in for tightening. I guess I had broken them or they were close to it. I didn’t realize it had been three years since I had a The lady that helped me was fabulous. Very friendly, very informative. She knew her job well.
I own my own business and had to reschedule some clients. She was understanding and got me in and out pretty fast. She also made me me a temporary pair until mine came in.
I had brought my glasses in for tightening. I guess I had broken them or they were close to it. I didn’t realize it had been three years since I had had them. The lady that helped me was fabulous. Very friendly, very informative. She knew her job well.
I own my own business and had to reschedule some clients. She was understanding and got me in and out pretty fast. I had made the commit that I really like the glasses I had but they didn’t have another pair. She searched and found me a pair. She also made me a temporary pair until mine came in. I purchased three pairs and a pair of sunglasses plus the exam for under 500.00
When my glasses had come in however it was kind of annoying, I received two phone calls, 4 text messages and two emails all within a few hours. Would have given five stars if it wasn’t for this.

Muy amables y profesionales me gusta mucho mi lentes

Very nice and professional people, thank you all.

service and quality

Every employee was kind, knowledgable and helpful at my appointment as well as picking up my glasses.

Your employee named Ry. She is amazing! Her customer service is absolutely paramount!

Everyone was nice,helpful and very informational I did order some sunglasses that were due on the 10th of this month but something got fooled up and I am still waiting

,homework. Do your homework check everywhere, I didn't and had to wait for my glasses, and only one pair came still waiting for the second.

The glasses were delivered on time. Plus it was a great price! Will buy my glasses there again.

The staff are highly trained and very nice. I had no issues smooth transaction and the price was right

Very helpful staff, fixed my glasses so they fit better

Received the wrong glasses. They were readers not my prescription. When I explained that they were not the correct glasses I was told to put them on in the morning and I would get use to them. I pointed out that these were readers (obvious because the lenses were quite thick). The lady in the lab coat looked at them and then reviewed the order. She realized the glasses were wrong and reordered the correct glasses. I waited and additional two weeks to pick up the correct ones. Attitude towards customers are a big concern when problems arise. Demanding that I take the wrong prescription glasses home and get use to them and refuse to listen to the customer when a problem occurs. I was taken aback by the rudeness and dismissive attitude that I was wrong and didn’t know what I was talking about.