Stannah Stairlifts USA Reviews 

1,426
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 372 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional staff and knowledgeable sales representatives for providing thorough product demonstrations, answering all questions patiently, and ensuring a completely seamless and pleasant purchasing journey. Consumers also appreciate the exceptional quality, comfort, and quiet operation of the stairlifts, noting that the professional installation service is consistently prompt, highly efficient, and thoroughly respectful of their personal living spaces. However, some people mentioned minor operational challenges with the equipment, including occasional remote radio interference, unexpected beeping sounds, or inconvenient control placements that require awkward reaching behind the chair.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting both knowledgeable sales representatives and... See more

Service

Reviewers highlight positive aspects of service, noting that installation is consistently timely, efficient,... See more

Product

Clients share positive opinions on product quality, frequently describing the stairlifts as sturdy,... See more

User experience

Consumers find user experience to be very satisfying from the initial purchase to the final installation.... See more

Quality

Users describe positive interactions with quality, noting that the products are sturdy, well-designed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more

Rated 5 out of 5 stars

Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more

Rated 5 out of 5 stars

From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more

Rated 5 out of 5 stars

Your sales associate, Paul was very knowledgeable & professional about the Stannah company. He answered all our questions about the chair-lift system & was very helpful. The installer, Carl was also... See more


Company details

  1. Mobility Equipment Supplier
  2. Pharmacy

Written by the company

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.

Helping you stay in the home you love

Written by the company

Achieve total independence at home with Stannah
With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.

7-day Money Back Guarantee

Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.

Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove it and, depending on the model, you may receive up to 100% refund of your payment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,426)

363 reviews in the last 12 months

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Rated 5 out of 5 stars

After an initial frustration over…

After an initial frustration over installation being delayed, the person who came to install on a Saturday was great!!! He did a great job and was very helpful in explaining how to use out and all of the little details that help my mother use it comfortably and easily! So far the unit has worked perfectly and my mom has quickly adapted to using it everyday and it helps her with her limited mobility a ton!! Very happy with the unit and the installer was awesome!!!

25 April 2026
Rated 4 out of 5 stars

The chair was installed in a timely…

The chair was installed in a timely manner which I loved! A demonstration was given on how to use the chair. All questions that I had regarding the durability and warranty were answered. I have had a chair similar to this one for twenty-five years. It is worth the investment as well as the excellent service that I depend on. Thank you.

28 April 2026
Rated 5 out of 5 stars

Very happy with our custom unit

The custom unit we ordered fits perfectly into our space. Installation took less than a day and the installers were very careful and did a good job. The unit moves up and down very quietly so I can use it in the middle of the night without waking my husband. The chair is just the right height for me to get in and out of.

26 April 2026
Rated 5 out of 5 stars

The stair glide is a knee and back…

The stair glide is a knee and back saver. I only wish I had done it years ago. I no longer feel trapped downstairs all day till someone was there to help me upstairs. The salesman and installer were both professional, courteous and very helpful.

25 April 2026
Rated 5 out of 5 stars

professional

professional, timely and very good communications on stairlift sales and instillation. excellent instructions on use of stairlift in home. good follow-up on communications/questions.

24 April 2026
Rated 5 out of 5 stars

Ryan is Awesome

Ryan is Awesome. James top shelf installer of our Son Brandon's stairlift, So easy to maneuver james gave , excellent instructions. Definitely a thumbs up five stars

24 April 2026
Rated 5 out of 5 stars

Joe Walters

Joe Walters, your representative was knowledgeable, curtiious and answered every question. Installers were very good and efficient. Can’t state how pleased we are with the stairlift. What a God send. Thank you.

Chuck Scalzott
Brigantine, NJ

24 April 2026
Rated 5 out of 5 stars

great product and so comfortable!

I am very happy with my new stair-lift, never expected it to be so sleek and comfortable, should have ordered one much sooner. It is a real relief to not have to climb those stairs.
The sales person was very efficient in answering all the questions and not pushy at all. Just a pleasure
to work with. Great job!!! And thank you!!!

11 April 2026

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