The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more
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Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more
From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more
Your sales associate, Paul was very knowledgeable & professional about the Stannah company. He answered all our questions about the chair-lift system & was very helpful. The installer, Carl was also... See more
Company details
Written by the company
Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Helping you stay in the home you love
Written by the company
- Achieve total independence at home with Stannah
- With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.
7-day Money Back Guarantee
Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.
Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove
it and, depending on the model, you may receive up to 100% refund of your payment.
Contact info
4.8
Excellent
1K reviews
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So easy to deal with
So easy to deal with. Removed and disposed of my old stair lift for free. So hassel free and staff were prompt and very helpful answering questions.
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Near perfect product
Installation was quick, overall cost was reasonable, the sales and installation personnel were professional and knowledgeable. The product was exactly as advertised and performed as described. The only issue I have identified so far is my wife's inability to lock down the unit at the top of the stairs making it hard to maneuver around it.
19 May 2026
Reply from Stannah Stairlifts USA
Hello Keith,
We are so pleased to hear about your positive experience with our team and product!
Regarding the issue you are experiencing at the top of the stairs, we believe you may be describing the swivel feature. We have alerted our Customer Service Team, and they will be reaching out to discuss this with you further and try to resolve the issue.
If you need anything else in the meantime, please do not hesitate to contact us at 1-888-680-4073.
Sincerely,
The Stannah Team
The Stannah experience was excellent…
The Stannah experience was excellent from start to finish: charming, knowledgeable salesman; neat, smart installers; stairlift that looks good and works perfectly!!!
19 May 2026
The installer Leo was fantastic made…
The installer Leo was fantastic made sure everything was good on the installation and that we knew what we were doing with it and so far we are very happy with it thank you
19 May 2026
Service and sales were great
Service and sales were great. Everyone we talked to was helpful and pleasant. Very happy with the final outcome.
12 May 2026
Install was on time and as discussed…
Install was on time and as discussed at sales meeting. We had questions that were answered promptly and to our satisfaction.
12 May 2026
Good instalation and polite crew.
11 May 2026
Dangerous
Dangerous! While at the top of the stairs, the controls are on the farthest arm of the chair. Leaning over the chair, to reach the controls, always makes me feel as if I'm going to fall down the stairs. Plus, several times, while at the top of the stairs, I accidentally pressed the footrest button. Thereafter, my foot slipped down the stairs. Plus, with the the loss of electricity, it is extremely difficult to reach behind the chair to shut it off and stop the beeping. Safety is very questionable -
25 May 2026
Unprompted review
Reply from Stannah Stairlifts USA
Hello Diane,
Thank you for bringing this to our attention. Safety is always our #1 priority, and we take concerns like this very seriously. We have requested your contact information so our team can reach out directly and arrange for a technician to visit to make any necessary adjustments for your safety and comfort.
If you could please provide your information through the review site or call our Service Department at 1-888-680-4073, our team has been made aware and are ready to assist you.
Sincerely,
The Stannah Team
We are happy with the service the…
We are happy with the service the Stairlift is providing us. Jeff was very prompt and and professional and he answered all our questions.
Thank you for the good service to him and also to Jamie in your sales department.
13 May 2026
Related question- check for payment we…
Related question- check for payment we gave to installer has not been cashed yet?
7 May 2026
We should’ve done it much sooner
We should’ve done it much sooner . Greg was a Gentleman and very helpful. Very pleased with
Stairlifts.
13 May 2026
It was great from start to finish
It was great from start to finish, salesman Kevin was very thorough and pleasant, installation with Carl was seamless and efficient.
13 May 2026
Unit worked well from the first time I…
Unit worked well from the first time I used. It is quiet and moves smoothly. Josh, the installer, was on time, did an excellent job and left the place clean.
12 May 2026
Absolutely flawless installation
Absolutely flawless installation. Stress free and quick. And the chairlift works perfectly.
11 May 2026
Everyone answered my questions quickly…
Everyone answered my questions quickly and were very helpful every step of the way.
1 May 2026
The install was quick and professional.
30 April 2026
GREAT PEOPLE TO WORK WITH THANK YOU
The people we encountered are very good to deal with thank you
1 May 2026
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