DO NOT RECOMMEND
I have made the order 2 months ago and haven't received it yet. The customer service does not respond for 2 weeks now.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have made the order 2 months ago and haven't received it yet. The customer service does not respond for 2 weeks now.
I bought their faux leather Wanda II clutch back in July although admittedly not from them directly but from another retailer. I have wanted a Wanda clutch for a long time so after purchasing I waited for a special occasion to wear it. Such an opportunity presented itself today. Within less than 15 minutes I noticed that the shoulder strap started peeling around the seams. Several hours later the strap looks like I have been using the bag for years. I was wearing a soft teddy coat so this cannot be blamed on mechanical damage. This is unexpected and unacceptable from an item that costs hundreds of euros. Fortunately I bought it discounted but it is not even worth the discounted price. I have bags from Primark that I bought for peanuts a couple of decades ago that are in better shape than this supposedly designer item. I was also planning to purchase a coat and a dress from their current collection but obviously that will not be happening now that I have had the chance to experience the quality of their items first hand. Incredibly disappointing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.