Staingard Reviews 

Mattress protector failed.. not a big stain on the mattress but having spent so much on the mattress protection I expected more.

They did answer after world of beds for intouch having initially ignored the complaint. Sent it off to them in April it took them 2 months to test. I only believe they did because i chased. Showed a video that didn't look like the stained protector I sent at all and tested it using a spray bottle of water.. I don't know how spills and accidents happen in your home but I don't tend to do a gentle spray!!
Dont bother paying the extra money just get a basic protector it will save the same and they aren't going to clean you mattress anyway.
Here's hoping they at least return the protector (ideally the one they tested) I will update you if they don't.

Fantastic company. Had a wonderful technician that came round. Gave me lots of useful advice and was so professional, 5 star job. Highly recommended. Many thanks

Great communication, easy to book appointment. Helpful and knowledgeable engineer.

Good communication kept me up to date throughout my claim, easy to speak to customer service were very helpful and friendly would definitely recommend thank's 😀

Denied paying an accidental damage claim for some structural damage that was clearly accidental (slight slip when I was looking under the mattress and caused some framework damage). I was sold the policy under the assurance that accidental damage was provided, and was very disappointed that when the time came any excuse was made to deny repairing or replacing the framework as needed. Do not buy insurance cover from this company.

Good communication throughout. Good customer service. Nigel the Technician did a good job on the repair and was friendly. Cannot tell it was ever damaged by our 7 year old. Would highly recommend.

Excellent customer service all the way from the swift response to my online claim, to arranging and completing the repair.

The first time I ever used, this company, the insurance policy from this company saved me £1000s on my suite great service

Great service in house upholstery great staff

Very professional and excellent communication very satisfied with the work done

Friendly, punctual and high standard of care. Would recommend.

Can't fault, dealt with my problem in a prompt & efficient manner.
Michael was excellent.

Excellent service but don’t relay on getting a call or text half or hr before cause it don’t happen

Fabulous thorough and caring

If you take out stainguard insurance for your carpet make sure you know the small print. Coffee was spilled on the carpet by a tv installer but they wouldn’t pay out because the damaged was not caused by us. Also we tried to clean the carpet ourselves and so there was a delay in us claiming, not within the 7 days. Make sure you have all the details from the supplier. Personally I would not trust this company. Should it matter who causes the damage. Just trying to avoid payout. We never received an acknowledgement for signing up nor terms and conditions. Any decent insurance company be it house or car sends you information, these don’t. You can’t even speak to them, BEWARE

Job very well done, very satisfied, technician very polite and friendly, also very efficient.

The self selection of appointment worked well and a reasonable time slot of 08:00 - 13:00 allocated. A call to narrow down the arrival time would have been helpful, but the pleasant and polite technician swiftly identified the cause of the stain to the chair and was able to restore the fabric as new.
Overall a very satisfactory experience.

THE WHOLE SERVICE FROM START TO FINISH WAS VERY FRIENDLY AND PROFFESIONAL

Great company, kept up to date with regular communication. The mechanic was fantastic, really friendly and professional. Highly recommend this service!