Staffs Appliance Centre Reviews 

1,661
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. People frequently describe the exceptionally helpful and polite staff members who go above and beyond to provide outstanding support during purchases. Consumers consistently appreciate the remarkably fast delivery service, smooth communication processes, helpful courtesy phone calls, and competitive prices offered across the entire product range. Though some customers experienced delivery challenges, such as delayed arrivals, damaged packaging, or difficulties with properties featuring limited access. A few reviewers also mentioned initial notification gaps, pallet deliveries requiring large lorries, and occasional instances where delivery drivers declined to move heavy items further down the property.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth processes and... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting helpful and friendly service from... See more

Service

Users describe positive interactions with service, highlighting great communication and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition, are... See more

Customer service

Customers had positive experiences with customer service, consistently praising the responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, I would highly recommend. They offered the best price for my new washing machine, communication was great through email confirmation and a friendly professional call from a real per... See more

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,661)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

I was made to feel so welcome when i…

I was made to feel so welcome when i entered the shop.
The chap left me to browse instead of jumping on me as soon as i walked in.
After I had chosen what i wanted i went to find him and he answered my questions. I made my purchase and i.m definitely going to visit the shop before christmas as i want a new hob and the chap showed me the sort i needed. A very helpful member of your team

30 October 2024
Rated 5 out of 5 stars

Excellent Service

Excellent service from Staffs Appliance Centre who had the part I needed at short notice for the installation of my new Neff ovens and at a very good price. They despatched it that afternoon and I received it less than 48 hrs later which enabled my kitchen fitters to install it.

30 October 2024
Rated 5 out of 5 stars

Best outlet in Staffordshire

We were after a new fridge, went to Currys, they were totally unhelpful, decided try Staffs Appliances, woww!! Within 5 mins we had chosen appliance, brilliant price, speedy inexpensive delivery and disposal of old appliance. On delivery day, they were on time, courteous, and efficient, would highly recommend

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Well pleased

From walking into the store right up to delivery we were met with guys that were friendly professional and helpful. They answered all our questions and made points we hadn’t even thought of. They delivered on time and let us know when they would arrive. Very pleased, will buy again and recommend.

28 October 2024
Rated 5 out of 5 stars

Sorted in less than 20 minutes

Sorted in less than 20 minutes! I'd seen a washing machine on the website for a bargain price, for in-store only. It was graded stock which means there was a minimal scratch in the door and scuffs on the plinth, which knowing my clumsiness would happen anyway with a couple of days! I only live round the corner so popped over to have a look. Darren was really friendly and helpful, confirming that the machine I'd picked out was ideal for my needs. He brought it out to the car for me and my son and we loaded it into the back. I will now have clean pants for tomorrow! Darren also followed my comedy character on Facebook, The Goth Father. I'll be making reference to the experience on my page too :)

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Want a proper bargain?

Had a great experience with this company.Darren was very polite and helpful from explaining about the grading of the appliances to loading into my car .We had 4 high end appliances at a very good price.Highly recommend.

5 October 2024
Rated 5 out of 5 stars

The gentleman that served us was very…

The gentleman that served us was very knowledgeable about the product we were buying. He didn't hover Iver us when we were looking around. He made himself available when we asked fir information. He was very polite and courteous.
I would definitely return. Went to currys before and experience was the complete opposite

5 October 2024
Rated 5 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff.
Reasonable prices for their appliances and a good price for delivery and installation.
Kept me updated on when my washing machine would be delivered and arrived promptly.

4 October 2024
Rated 5 out of 5 stars

Amazing shop

I was reluctant to buy from this shop, but everything from placing order to delivery was impeccable. I ordered an exhaust fan for the kitchen and it came quick, clean, properly wrapped. It had everything it needed. Now, whenever I need anything in the house, I look on here first. I can't recommend it enough!

16 November 2023
Unprompted review

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