SRJWINDOWS Scotland Reviews 

1,372
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation team for arriving promptly, working with exceptional efficiency, protecting home flooring, and thoroughly cleaning up afterwards. Consumers also deeply appreciate the outstanding quality of the products, stating that the new installations are well worth the investment. A few other people also felt that returning to use the business multiple times highlights their consistently reliable service and trusted workmanship. Reviewers additionally noted the helpful showroom staff, informative sales discussions without any pressure, and smooth communication maintained from the initial visit through to final completion.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the prompt arrival of polite fitters who... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and installation teams arrive... See more

Quality

Consumers find quality to be positive, expressing satisfaction with sturdy products and professional... See more

Product

Customers consistently note positive experiences with product, highlighting the impressive variety of options... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting a smooth, stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fitters arrived on time - remove and replace front door and back with French doors. Both fitters were pleasant, respectful and very efficient. Very tidy, removed all rubbish, swept and cleared workin... See more

Company replied

Rated 5 out of 5 stars

From start to finish we can’t fault the service. From Darren’s initial visit talking us through options for our windows and measuring up to the joiners fitting them we couldn’t have asked for a better... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom right through to completion everything went smoothly with no problems. On the installation date the fitting team turned up early after phoning to ask if it was ok. The guy... See more

Company replied

Rated 5 out of 5 stars

Having front windows replaced, guys arrived and got on with the work. They took care in how they approach the work protecting existing flooring anad cleaning up after. Minor repairs to plaster and sto... See more

Company replied


Company details

  1. Window Installation Service
  2. also in
  3. Conservatory Construction Contractor
  4. Door Supplier
  5. Double Glazing Installer
  6. Sunroom Contractor
  7. Window Supplier

Written by the company

Welcome to SRJ Windows - Fife & Lothian's premier supplier and installer of Double Glazed Windows, Doors, Sunrooms, Porches, Garden Rooms and Conservatories. We are a family run company who have helped tens of thousands of people enhance their homes with our attentive personal service. Established in 1992 and based in Rosyth ( 5 minutes from the Queensferry crossing, north side ) you are invited to visit our new showroom which showcases our extensive range of products. Every single detail of your installation is tailor made and hand finished to your requirements for the perfect fit. When you become an SRJ customer you automatically become part of a very loyal team who will look after your new investment during the 10 Year Guarantee period – and that's a promise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,372)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Each and all staff we had contact with were very pleasant, efficient and thorough throughout.
We would highly recommend SRJWindows.

22 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for the kind review! Your recommendation means a lot to us.

Rated 5 out of 5 stars

Great company

Great company, fair price to a great product , work was completed really well to a fantastic standard and the follow up care is great

8 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for the nice review!

Rated 5 out of 5 stars

From start to finish Sri windows kept…

From start to finish Sri windows kept me updated were quick coming out with samples and arranging fitting date. Installation was great the guys reassured me that the plastering would be completed within a week

11 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for lovely review!

Rated 4 out of 5 stars

Happy Customer

All members of the SJR team who I had cause to deal with were friendly, professional and knowledgeable.
The installation team arrived on time and carried out the work in a timely manner leaving no mess or debris behind.
All in all the process was seamless and delivered on time with no hastles or problems.

27 October 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for the kind review!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very informative when making our decision on front and back door and adapted design to suit our requirements. Fitted very quickly with no mess and everything tested and explained before leaving. Would recommend srj ti anyone.

24 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review! I will make sure to pass your comments along to the team.

Rated 5 out of 5 stars

Quick and excellent service

Approached several window companies but most didn’t come back to me or just sent a price. SRJ responded quickly - we had a consultation which let us see the product and get a price. Then survey and installation 6 weeks later. Very happy with top quality patio doors and minor repairs to exterior harling fixed very quickly. Excellent customer service throughout and as follow up.

1 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments!

Rated 5 out of 5 stars

New Door Fitting

Had new door fitted on 17th December,this is my second installation with SRJ Windows and again excellent service throughout from all staff.
Thanks again SRJ.
Margaret Sweeney

17 December 2025
Unprompted review
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your fantastic review! I will make sure to pass your kind comments along to the team.

Rated 5 out of 5 stars

Customer satisfaction

Right from the beginning the staff were very helpful advising us exactly what the process from choosing our doors to fitting would be.Engineers were punctual courteous and ensured house was clean and tidy on completion

26 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such a kind review!

Rated 5 out of 5 stars

The service from SRJ was first class…

The service from SRJ was first class from the initial home visit from the sales team, to the installation team who were very efficient and polite to the snagging team who arrived on time and again were very efficient. I would recommend SRJ to anyone looking for new windows they are so easy to deal with and are priced very competitively too. An easy 5 stars.

16 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments. We are glad to hear that you were happy with us every step of the way!

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. The work men are extremely tidy, they clean up throughout the fitting and don't leave any mess. Very polite and respectful of my property. We had some damage to the exterior wall and this was fixed within a week. We have had calls after the installation to make sure we are happy with the work. Looked after throughout

11 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review! We’re happy to hear that you were impressed with our service. We truly appreciate your feedback.

Rated 5 out of 5 stars

SRJ gave us a brilliant service

SRJ gave us a brilliant service, from quotes, installation and right through to aftercare. High quality installation, honest sales/booking process and very communicative. I would thoroughly recommend them.

9 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for the nice review!

Rated 5 out of 5 stars

5 Stars

Really happy with the service and my new windows

11 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

We’re thrilled to hear you’re happy with both the service and your new windows. Thank you!

Rated 5 out of 5 stars

Lovely new door!

SRJ did a great job, everything ran to schedule and our new door and side panels look fab and are very high quality. The fitters were polite, tidy and helpful. I would not hesitate to recommend SRJ, from start to finish it was a great experience.

21 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your kind review!

Rated 5 out of 5 stars

Fantastic service

SRJ were efficient, courteous and very professional! Every step of our journey was carefully explained with no hard sell whatsoever! I would recommend SRJ especially for their high quality products and their customer service!

21 November 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Professional from start to finish

Professional from start to finish.

We had a new door fitted on 5th December. From the initial call to sales adviser to fitting - all staff were friendly and professional.

The sales adviser talked us through our options in detail and made sure we got exactly the door we wanted. The surveyor was thorough in his checking of the measurements and advised of what would happen on the day and how the finished product would look.

The team at SRJ kept us up to date on all of the progress. They were clear and transparent on the pricing also.

On the day of fitting. The fitters arrived on time. They left the place spotless afterwards and advised on the aftercare of the door too.

Would highly recommend SRJ.

5 December 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your fantastic review! I'm glad to hear that you were happy with us every step of they way. I will make sure to pass you kind comments along to our team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look