spusu UK Reviews 

I’ve had a really poor experience with Spusu and would strongly advise avoiding them.
On Sunday, my eSIM suddenly stopped working with no warning. I was travelling at the time, which left me completely without data, communication, or access to maps – a pretty serious situation.
I contacted their WhatsApp support immediately, but responses take 4–6 hours on average, and when they do reply, the help is minimal. They repeatedly asked if I had removed a physical SIM – despite the fact my contract is eSIM only and I was never issued a physical SIM in the first place.
It’s now been 4 days with no data, and support has effectively stopped responding on WhatsApp altogether. I also called their support number, but they simply said they didn’t know what the issue was and offered no resolution or escalation.
For a mobile provider, losing service is one thing – but having no meaningful support when it happens is unacceptable, especially when you’re relying on it while travelling.
Overall, this has been extremely frustrating and has left me completely without service when I needed it most.
Avoid this company.

Customer service very polite and professional.

Service was poor from the start. Ranging from weak signal with poor internet speeds in my attic, to barely any signal and internet in a few kilobits per second in my living room, thus unusable.

I paid £6.90 for one month starting on April 13th, and got an email telling me I'd be charged again on the 6th of may, not even a month later. Since the service was so bad I got a Lebara SIM, and arranged for my number to move on the 5th, one day before they charge me again. Lebara is infinitely better, much faster, strong signal, decent internet signal downstairs.

Few days later I get a final bill, £4.14 on top of the £6.90 I already paid for the month.

I noticed the contract email says
"No hidden costs
- minimum contract period"

This seems ambiguous but I took it to indicate there isn't a minimum contract period, since it's in the No hidden costs section. Is the £4.14 a cancellation fee? I already paid the initial £6.90, so a further £4.14 on top for a subpar service lasting less than a month seems rather harsh, especially given the wording in the contract.

I contacted them asking what the extra £4.14 was for. 2 weeks later and no reply. So as far as I'm concerned it's a terrible company. Bad service both in functionality and customer relations. Mis sold in supposed no hidden fees. I'll be advising my colleagues to avoid.

A lovely customer service very friendly tone and the service is great my concerns are solved instantly.

Customer Advisor was excellent and explained the whole process very clearly. Also helped me with time frame to get problem resolved. Really good network service. Impressed.

Quickly answered, clear and helpful agent, PAC applied so will soon be on Spusu.

Just moved, 5 stars.
Early days, but so far I'm very impressed with customer service, pricing, and quality of service. It's so much better than EE, even though Spusu uses EE.
Cell speed is excellent.
Keep up the good work, guys!

I'd bought a new e-card as they had a great deal, and was given a changeover date over a week later. I wanted to transfer my mobile number, but when I ordered I was given a prompt to download an e-SIM, and then told by my phone that it didn't work.

Partially on me for not understanding how the transfer works, but there was a slightly confused back and forth with their team over email – I was unsure if I needed to download a new e-SIM before or after transfer. Feel silly now, it's after! But I'm unfamiliar with these things.

Luckily I spoke to a really helpful member of their team on the transfer day – she was so lovely, I wish I'd gotten her name – thank you, to her.

All transferred easily on the day and working great now, but when you purchase, I'd recommend having a clearer explainer that you don't need to do anything until approx after 4pm on your transfer day, when you'll be notified by your old provider that it's all transferred :-)

Switched from Vodafone to spusu for 2 numbers back in jan earlier this year.

Signal is much better, only issue is the voicemail option are atrocious and extremely amateur. Sort it out spusu. This is basics your messing up on! If sorted the overall rating will improve across the client base.

Thanks.

On the few occasions we have rung customer services we have had very quick and immediate response. Thank you

Julia is very helpful can’t thankful enough great person

The customer service is amazing. Nothing is ever too much trouble and the team just seem to make things that used to be complicated and annoying really easy and flexible. The mobile service is great and a massive improvement. Thank you for making dealing with mobile contracts a breeze.

New SIM card not arrived and old SIM disabled. Response received after email then Whatsapp, SIM card is sent by mail but not arrived. Hope this can be resolved asap.
Update: SIM card probably held up in the post office (13 days late), lucky my phone supports eSIM and they responded, now problem solved.

Tried to purchase a SIM only deal (which can only be done online). However they need 8 days to transfer my number. Called the helpline but the lovely lady was unable to change this. So beware.

I’ve been with Spusu for over a year and I’ve found them to be extremely helpful when I’ve needed help. Their service has been great, the reception is much better than my previous providers and all at a very competitive price.
Definitely, Spusu are worth trying if you want great reception at a great price

Awful company absolutely useless!!!

Ported number over on the 1st of May, still waiting 2 weeks later!!!! Been without my number for over 2 weeks, no one has been able to get hold of me and it has caused so much grief and hassle. I'm so angry with the lack of care and urgency after multiple complaints. DO NOT USE THIS COMPANY

Ben was amazing. So easy to get things sorted. Phone answered pretty much straight away, no automated system, UK based call centre. Everything was very good and Ben went over and above with advice and support. So far, we cant be more happy with Spusu

I moved to Spusu a few months ago when my contract with one of the big providers ended. I couldn't be happier. I get the same allowance at 30% of the price, PLUS free EU roaming. No signal degradation and BETTER 5g availability. I needed some help with the switch (twice) and the customer service was fantastic. No menus but straight through to a friendly, knowledgeable UK agent that deals with the issue. No annoying up selling, just service focused assistance. It must be 20yrs + since I experienced this type of first class customer service. Spusu could become a victim of success of their great offering but let's hope not.

No long wait to get in touch, fast friendly and knowledgeable,numbers ported and all accounts merged.
Great service.

Just moved from O2 due to poor connectivity, so far brilliant can make calls now on the move and get 5g!

Excellent customer service from Jessica with regard to porting number over