I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Collection
I've been purchasing L'Artiste shoes from Springstep for years...often 2 or 3 at a time. 5***** for colors and comfort.
24 February 2026
Reply from Spring Step Shoes
Thank you so much for your wonderful 5-star review! 😊
We truly appreciate your continued support over the years and love hearing that you enjoy the colors and comfort of your L’Artiste collection.
It means a lot to us that you’ve made Spring Step a part of your shoe collection — especially when you’re adding two or three pairs at a time!
If there’s ever anything I can help you with, whether it’s style suggestions or sizing questions, please don’t hesitate to reach out.
Enjoy your beautiful collection! 👡✨
Reply from Spring Step Shoes
Thank you for your order and for taking the time to share your feedback, Allen. We’re glad everything looks good so far and hope you enjoy your new shoes. If you ever need assistance, our team is always here to help. 👟
Bianca
Spring Step Customer Care Team
Merchandise arrives fast
Merchandise arrives fast
Customer service is great staff takes great care of any issues that customer has and very fast and very professional
25 February 2026
I have six pairs of Spring Step shoes
I have six pairs of Spring Step shoes, all different styles. Every one is comfortable, looks great, and lasts. I get tons of compliments whenever I wear them and friends have started purchasing as well.
22 October 2025
Reply from Spring Step Shoes
Wow, six pairs! We’re thrilled to hear that you love every style and that they keep you comfortable and stylish. Thank you for sharing your experience and for recommending us to your friends—it means so much.
We look forward to seeing which styles you add to your collection next!
Comfortable and cute
I had to send the shoes back at first because they didn't fit (typically I wear a 7.5 or 8, I had to go up to an 8.5). When I got the larger size, they were perfect. Comfortable and cute, I wear them almost every day.
29 January 2026
Reply from Spring Step Shoes
Hello Ashley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My credit card was charged Twice and they cancelled my order
If I could give them zero stars I would. I ordered a pair of boots and they charge me twice my credit card. After that, I got an email saying that my order had been canceled. I called customer service and they haven’t given me my money back. BEWARE!
9 February 2026
Unprompted review
Reply from Spring Step Shoes
Hi Marina,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Please know that we did everything in our power to assist you, including reviewing your order and working to ensure that any refund due was processed correctly.
If there’s still an unresolved issue, we encourage you to contact us directly so we can make sure it’s fully addressed. Your satisfaction is very important to us, and we truly appreciate your patience.
Horrible !
Horrible !! placed on order with them and they shipped it with FedEx. Driver dropped it off at the wrong house. First they asked me to walk around the neighborhood and ask my neighbors if they had the package. Than they made me wait an additional week to file a shipping complaint, and they would forward to FedEx while I had to wait 21 days to until FedEx made a determination. Word of advice you something from them online they don't want assume responsibility for their shipping.
10 February 2026
Unprompted review
Reply from Spring Step Shoes
Hi Juan,
We are very sorry to hear about your experience, and we truly apologize for the frustration and inconvenience this situation has caused. We completely understand how upsetting it is when a package is misdelivered, and we are sorry this has been your experience with this order.
As we mentioned in our previous email, since you purchased FRS+PP, your case is being handled with priority and will be resolved as quickly as possible.
We truly value your feedback and appreciate you bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to reach out.
Easy return and replacement.
29 January 2026
Reply from Spring Step Shoes
Hello Vickey,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and we’re so glad to hear that your return and replacement experience was easy.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
The staff at the store is amazing
The staff at the store is amazing. So helpful in every way. I know I purchase more due to their suggestions.
28 January 2026
Reply from Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I’m so glad to hear that our staff has been helpful and that you’re enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
Excellent customer service
Excellent customer service! I had a special order and I was informed about my order every step of the way! Will definitely buy from this company again!
27 January 2026
Reply from Spring Step Shoes
Hello Jaz,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I’m so pleased to hear that you had a great experience and are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
Getting Spring in my Step!
I love the Ladies that work there. I love all the different styles of shoes. And I love the Sample shoes!!!! I get compliments everywhere I go! Spring Step shoes gives me that special spring in my step!!!
27 January 2026
Reply from Spring Step Shoes
Thank you for your wonderful review! We’re so glad your new shoes are making you happy. Your feedback inspires us to keep delivering great styles and service. We truly appreciate you and can’t wait to help you find your next favorite pair.
Customer service
I love my shoes. I feel that there is always the possibility of something going wrong. A company should be evaluated on how they handle a problem not that there was a problem. I had an issue and Spring Step rates a five on how they handled it. I am completely satisfied
27 January 2026
Reply from Spring Step Shoes
Hello Judith,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hi There,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Great selection at the palm beach store!
25 January 2026
Reply from Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Takes along time to return & we…
Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !
25 December 2025
Reply from Spring Step Shoes
Hi Jana,
Thank you for taking the time to share a review about your recent experience with us. We are truly sorry that we did not meet your expectations.
Your feedback has been shared with our team, as we are always looking for ways to improve both our products and our policies. We appreciate you taking the time to let us know your concerns and for giving us the opportunity to learn from your experience.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Yve
Customer Care Team
Always shoe success with Spring Step …
Excellent & prompt customer service
I truly appreciate the comfort &style of Spring Step/La Artiste’s outstanding shoe &boot designs
24 December 2025
Reply from Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Customer be aware
Customer be aware. The company has terrible customer service and the quality is very poor now. I ordered a pair of booths (just like the one I had bought on a trip) a few years ago and it was fine. I ordered the very same booths in a different color, and the size is now smaller (ordered the same size) and the leather is stiff. The leather used to be like Italian leather, very soft. They have terrible quality and have gone cheap on their leather. Their return policy is awful. If you tell them honestly that you wore your shoes for a few hours on carpet and had to change shoes because they were so very uncomfortable, they will refuse to return the shoes. I will NEVER order from them again. I am still within their return time, but they will not take back my booths because I was honest about having worn them on carpet for a few hours.
7 January 2026
Unprompted review
Reply from Spring Step Shoes
Hi Gary,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how disappointing it can be when a product does not meet expectations, especially when you have enjoyed our shoes in the past.
We appreciate the opportunity to connect with you directly, and we are glad this matter was resolved with our customer service team. Your feedback regarding fit, materials, and our return policy has been shared internally, as we are always looking for ways to improve.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
3 tone oxfords on the move!
Great looking shoes with all the colors I’m looking for my wardrobe
10 October 2025
Reply from Spring Step Shoes
Hello Troy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
This is quality in product, service and packaging. This is missing in the retail industry today. No pride in product or anything else.Thank you for providing excellence in all respects
The entire experience shopping with you is amazing.
Presentation, service and overall quality is unmatched. The way you wrap and present the products is the way the retail industry used to present its self.
I will continue to purchase from you. Five Stars plus!
The slippers purchased are very qood quality, Thank you!
25 December 2025
Reply from Spring Step Shoes
Hello Shela,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Your shoes are beautiful
Your shoes are beautiful. A bit small unless my feet are a bit longer :) I am returning the 3 pairs I got and could only find 1 in size 9. I will order the boots and in a different style since their is no size 9 in both.
25 December 2025
Reply from Spring Step Shoes
Hello Sheila,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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